Hanover Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 469 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 11.0)
- High staff turnover (57%)
- High RN turnover (67%)
Bottom 25% in VA · Below recommended RN staffing · Worst in LIFEWORKS REHAB chain · $22,925 in fines
What this means for your family
Hanover Health and Rehabilitation Center features a highly regarded therapy department and a very active, engaging activities team. However, families must be vigilant regarding basic care; multiple reviewers noted issues with call bell response times and facility cleanliness. We strongly recommend visiting in person to observe the environment and asking specifically about their current staffing ratios for the wing your loved one would occupy.
Google Reviews
Google Reviews
469 reviews on Google“Hanover Health and Rehabilitation Center receives highly polarized feedback, with many families praising specific staff members like Tiffany Daniel and the therapy team for their compassion and dedication. However, a significant number of reviewers report serious concerns regarding facility cleanliness, including persistent odors, and inconsistent nursing care, such as slow response times to call bells and hygiene neglect. Families should be aware that while many report a positive, supportive environment, others describe a facility struggling with staffing shortages and basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Highly dedicated and effective therapy team
- Responsive and compassionate admissions/administrative staff
- Friendly and welcoming front-desk personnel
- Strong, personalized care from specific nurses and CNAs
Concerns
- Persistent unpleasant odors (urine/feces) throughout the facility (mentioned by 7 reviewers)
- Slow or ignored call bell responses (mentioned by 6 reviewers)
- Inconsistent hygiene and neglect of basic resident care (e.g., changing briefs, wound care) (mentioned by 6 reviewers)
- Understaffing leading to poor quality of care (mentioned by 5 reviewers)
- Poor communication and lack of coordination between departments (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 164 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how responsive and welcoming your administrative team is; how do you ensure that this same level of personalized care and communication carries over to the daily nursing and CNA staff?
- 2We noticed your therapy team receives a lot of praise; could you tell us more about how the therapists work with residents to meet their specific rehabilitation goals?
- 3How does the facility manage cleanliness and odor control throughout the hallways and resident rooms to ensure a comfortable environment?
- 4What specific protocols are in place to ensure call bells are answered promptly and that resident hygiene needs, like brief changes, are addressed immediately?
- 5Can you walk us through your process for medication management and how you ensure there is clear coordination between the nursing and medical departments?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The one complaint and only one that I have is that the call light response time could be a little faster. Sometimes it takes a while for them to get to her.”
“The staff was amazing, they treated my mother with so much respect, love and care. Hanover treats everyone like family.”
“My sister was admitted for rehabilitation to gain her strength back in order to walk again. From her first day being at the facility, staff and service lacked full capabilities for proper care/rehabilitation.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 68 deficiencies across five surveys, including one triggered by a family complaint about nursing staff competency. The most recurring issues involve care planning, medication management, and fire safety systems. While most deficiencies appear corrected, the pattern shows persistent challenges with basic care coordination and safety protocols that families should discuss during visits.
Mar 6, 2026Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 6, 2026Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Oct 9, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jun 30, 2023Routine2
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Apr 28, 2022Routine14
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 7, 2019Routine42
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Egress Deficiencies
Meet other general requirements that are deficient.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Oct 9, 2025
$22,925
Ownership & Operations
Who Operates This Facility
Hanover Health and Rehabilitation Center
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 2.1/5 · Rank 57 of 57 (Worst)
Ownership & Management
Owners
Hanover Holdings I LLC
Owner · Organization
Ak 2003 Family Trust
Owner (parent company) · Organization
AL 2003 Family Trust
Owner (parent company) · Organization
Central Bay LLC
Owner (parent company) · Organization
Charles 1994 Family Grantor Trust
Owner (parent company) · Organization
Edward 1998 Family Grantor Trust
Owner (parent company) · Organization
Golden 2017 Family Grantor Trust
Owner (parent company) · Organization
Golden 2017 LLC
Owner (parent company) · Organization
Matt 2002 Family Grantor Trust
Owner (parent company) · Organization
Matt 2002 LLC
Owner (parent company) · Organization
Mrcz Central LLC
Owner (parent company) · Organization
Nathan 5604 & Family LLC
Owner (parent company) · Organization
Nathan 5604 Family Grantor Trust
Owner (parent company) · Organization
Nathan 5604 LLC
Owner (parent company) · Organization
Pivotal Central LLC
Owner (parent company) · Organization
Sas 1998 Family Trust
Owner (parent company) · Organization
Saul 2012 Family Grantor Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
469 reviews from families & visitors
Official Website
Visit mfa.net
Medicare data downloads
Original nursing home datasets
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