Hampton Court Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 55 Google reviews
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What this means for your family
This facility is highly regarded for its physical and occupational therapy programs, making it a strong candidate for short-term rehab. However, due to recurring reports of hygiene issues and inconsistent nursing responsiveness, we strongly recommend visiting in person during a weekend or evening to observe staffing levels and cleanliness for yourself.
Google Reviews
Google Reviews
55 reviews on Google“Hampton Court Nursing and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the effectiveness of their physical and occupational therapy programs. However, a significant number of families report serious concerns regarding facility cleanliness, odors, and inconsistent nursing care, with some alleging neglect and poor communication. Prospective families should weigh the strong clinical rehab outcomes against reports of understaffing and hygiene issues.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Strong respiratory care team
- Professional and attentive nursing staff (cited by many)
- Clean and well-maintained environment (cited by many)
Concerns
- Facility cleanliness and persistent odors (mentioned by 6 reviewers)
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Poor communication and unprofessional management (mentioned by 3 reviewers)
- Neglect regarding basic hygiene and patient comfort (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate these services into a resident's daily routine?
- 2I noticed some feedback regarding facility upkeep; could you walk me through your current schedule and protocols for housekeeping and maintaining room hygiene?
- 3Communication is very important to our family; what is the standard process for keeping family members updated on changes in a loved one's care or health status?
- 4With a 120-resident capacity, how does your team ensure that call lights and requests for assistance are addressed in a timely manner?
- 5How does your nursing team coordinate with the respiratory care specialists to ensure consistent monitoring and medication management for residents with complex needs?
- 6What kind of social activities or engagement programs are available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team got her up and walking, something we thought”
“The staff is excellent and you don't get the impression that they don't have time for your request. They 'listen to my concerns for recovery and ret”
“My love one was left with dirty diapers and was vomiting and diahera and wasnt even take care of.i called severas time and was ignored”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hampton Court has a moderate inspection record with 12 deficiencies across 3 surveys, all corrected by the facility. The most recurring issues involve medication management (appearing in multiple surveys), care planning and assessment, and building safety systems like fire sprinklers. While deficiencies span various care areas including resident rights and food safety, the facility has consistently addressed all identified problems with correction dates provided.
Apr 3, 2025Routine4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Oct 26, 2023Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 9, 2022Routine5
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Hampton Court Nursing and Rehabilitation Center
for profit
Ownership & Management
Owners
Betty Stern Irrecovable Trust no 2
Owner · Organization
Granata, Lynn
Owner (parent company)
Stern, Helayne
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit hamptoncourtnursing.com
Medicare data downloads
Original nursing home datasets
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