Claridge House Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 94 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (10 vs median 6.0)
Bottom 25% in FL · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in VENTURA SERVICES FLORIDA chain · $24,850 in fines
What this means for your family
While the admissions team is frequently praised for making transitions smooth, the facility has a recurring history of serious hygiene and pest control issues. Before choosing this facility, we strongly recommend conducting an unannounced visit to inspect the cleanliness of the rooms and asking for a direct plan on how they monitor patient nutrition and hydration, as these have been critical points of failure for multiple families.
Google Reviews
Google Reviews
94 reviews on Google“Claridge House Nursing and Rehabilitation Center receives highly polarized reviews, with families either praising the compassionate, attentive care and smooth admissions process or reporting severe neglect and unsanitary conditions. While some visitors highlight positive interactions with specific staff members and successful rehabilitation outcomes, others describe a facility plagued by pest infestations, poor hygiene, and significant communication failures. Potential families should be aware of these starkly contrasting experiences regarding the quality of daily care and facility cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Supportive and helpful admissions team
- Compassionate and attentive nursing staff
- Effective rehabilitation therapy services
Concerns
- Pest infestation (cockroaches) (mentioned by 5 reviewers)
- Poor facility cleanliness and hygiene (mentioned by 9 reviewers)
- Neglect regarding patient nutrition and hydration (mentioned by 5 reviewers)
- Unresponsive or rude staff behavior (mentioned by 7 reviewers)
- Communication issues and difficulty reaching staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your admissions team being so supportive; how do you work with families during the initial transition process?
- 2What specific steps are being taken to ensure the dining areas and resident rooms are kept consistently clean and hygienic?
- 3How does the nursing team ensure that residents are receiving adequate nutrition and staying properly hydrated throughout the day?
- 4Can you tell me more about the daily activities and social events available to keep residents engaged and active?
- 5What is the protocol for managing medications and how do you ensure there are no errors in administration?
- 6How does the facility handle communication with family members, especially if we need to reach a nurse or staff member after hours?
Personalized based on this facility's data
Key Review Excerpts
“My mother was sick and not monitored for her intake of liquids and food so she went without any for 2 days and ended up in the ICU.”
“The admissions team was incredibly supportive, making what could’ve been a stressful transition smooth and reassuring.”
“The place doesn't look like they advertise, the place it's dirty I found it in my mother room, and roaches in the bathroom.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 14 complaints against this facility that triggered federal deficiencies, raising significant concerns about care quality and safety oversight. The most recurring problems involve medication management, care planning, and quality assurance systems, with several issues persisting across multiple surveys from 2022 to 2025. While the facility has corrected past violations, the pattern of repeated deficiencies in core care areas and ongoing family complaints suggests potential systemic challenges that warrant careful consideration before placement.
Mar 20, 2026Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Apr 10, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Jan 24, 2025Complaint6
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 22, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 19, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 2, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Federal Penalties
Fine
Apr 10, 2025
$24,850
Ownership & Operations
Who Operates This Facility
Claridge House Nursing and Rehabilitation Center
for profit
Chain Affiliation
Ventura Services
14 facilities nationwide
Chain avg rating: 2.9/5 · Rank 10 of 10 (Worst)
Ownership & Management
Owners
Claridge Op Holding LLC
Owner · Organization
Agrp 2011 Trust
Owner (parent company) · Organization
Deborah Philipson 2011 Family Trust
Owner (parent company) · Organization
Philipson Family Limited Liability Company, LLC
Owner (parent company) · Organization
Kraus, Abraham
Owner (parent company)
Paritzky, Jeremie
Owner (parent company)
Philipson, Bent
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Philipson, Gabrielle
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Philipson, Raquel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit claridgehouse.care
Medicare data downloads
Original nursing home datasets
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