Pinecrest Center for Rehabilitation and Healing
Strong Medicare quality ratings; families often praise helpful and empathetic social services department. Still worth an in-person visit.
based on 157 Google reviews
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What this means for your family
This facility shows a pattern of extreme inconsistency. While the social services and therapy teams are frequently praised, the recurring reports of hygiene failures and communication breakdowns are significant red flags. If you choose this facility, maintain a daily presence to advocate for your loved one and ensure their basic needs are met.
Google Reviews
Google Reviews
157 reviews on Google“Reviews for Fountain Manor (often referred to as Pinecrest Center) are extremely polarized, reflecting a facility with significant operational inconsistencies. While many families praise the social services department and specific staff members for their dedication and professionalism, a substantial number of critical reviews describe severe neglect, including hygiene failures, lack of communication, and dangerous medical mismanagement.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and empathetic social services department
- Effective physical and occupational therapy teams
- Specific nursing staff members noted for individual care
- Clean and welcoming common areas in some wings
Concerns
- Severe hygiene issues including odors and soiled linens (mentioned by 12 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 9 reviewers)
- Allegations of medical neglect and improper medication management (mentioned by 8 reviewers)
- Understaffing leading to slow response times for patient needs (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 305 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the empathy of your social services team; how do they help new residents and families transition into the community?
- 2What specific protocols do your nursing and housekeeping teams follow to ensure linens and common areas are kept fresh and clean daily?
- 3How does the nursing staff manage medication schedules to ensure everything is administered accurately and on time?
- 4With the therapy teams being such a strength here, how often will my loved one be able to work with the physical and occupational therapists?
- 5If we have a question or an urgent concern, what is the best way to reach a staff member directly to ensure we get a timely response?
- 6In the event of a medical emergency after hours, what is the process for contacting physicians and coordinating immediate care?
Personalized based on this facility's data
Key Review Excerpts
“My mother arrived at Fountain Manor on a Friday evening and no one from the facility called me or my family to inform us that she had arrived. Neither were we informed of the items we needed to bring for her stay nor were we informed of her care plan.”
“The social services department constant communication every step of the way, made this much easier to deal with this not so comfortable process.”
“My father died at Fountain Manor in April 2025, and I believe his death was the result of gross medical neglect, reckless treatment, and outright human disregard at this facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
1
measures
9
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pinecrest has 24 deficiencies across four surveys, with three complaint-triggered issues including families reporting problems with medication management and grievance handling. The facility shows persistent problems with medication management appearing in multiple surveys, alongside recurring issues with resident assessments and care planning. While all deficiencies show correction dates, the pattern of repeated medication errors and complaint-driven investigations suggests ongoing care quality concerns families should investigate further.
Mar 13, 2025Routine4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 13, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 12, 2023Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Oct 12, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 3, 2022Routine12
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Oct 12, 2023
$27,593
Ownership & Operations
Who Operates This Facility
Pinecrest Center for Rehabilitation and Healing
for profit
Ownership & Management
Owners
Pinecrest Snf Intermediary Holdings LLC
Owner · Organization
Seam Trust
Owner (parent company) · Organization
Ch FL2 Holdings LLC
Owner (parent company) · Organization
FL2 Snf Operations Holdings LLC
Owner (parent company) · Organization
Herzka, Yisroel
Owner (parent company)
Klein, Solomon
Owner (parent company)
Wahl, Ezriel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
157 reviews from families & visitors
Official Website
Visit fountainmanorhealth.com
Medicare data downloads
Original nursing home datasets
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