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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 33 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 2 findings in latest survey · Staff turnover reported at 22%
Hallmark Healthcare Center has a middle-range Medicare overall rating. Strengths include effective physical and occupational therapy. Some reviewers note concerns about unresponsive staff and slow call light response times (mentioned by 4 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Hallmark Healthcare Center receives highly polarized feedback, with some families praising the therapy team for successful rehabilitation outcomes, while others report severe neglect and poor facility conditions. Common criticisms include unresponsive staff, dirty living environments, and a lack of communication regarding patient care. Families considering this facility should be aware of significant inconsistencies in the quality of care and the physical state of the building.
Quality Themes
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Concerns
Rating Trends
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Distribution · 38 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“She wasn't able to walk when she was admitted and she was discharged walking with a walker!! I am so thankful and appreciative to everyone..the therapy department, the nurses, the social worker”
“My father has been here for almost 2 weeks and we’re looking for a new facility. It is extremely outdated and in need on renovations— my dad’s bed is broken and has been since he’s been here.”
“I had to come in almost every night to help my wife to the bathroom because no one answered her call light. When I got there, there were no one at the nursing station and there were several call lights going off.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has had recurring issues with infection control and medication management across multiple surveys, with infection control problems appearing in both 2023 and 2025. One family filed a complaint about safety hazards in 2024. While all deficiencies show correction dates, the pattern of repeated problems in key care areas suggests inconsistent quality management that families should investigate further during visits.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Hallmark Healthcare Center
for profit
Fundamental Healthcare
66 facilities nationwide
Chain avg rating: 2.4/5 · Rank 39 of 68
Owners
Thi of South Carolina, LLC
Owner · Organization
Key personnel
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