Hallmark Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (7 vs median 3)
Below average in SC · Below recommended RN staffing · No penalties on record
What this means for your family
While the facility has a capable therapy department that has helped some patients regain mobility, the recurring reports of unresponsive nursing staff and poor facility cleanliness are serious red flags. If you choose to tour, pay close attention to call light response times and the condition of the rooms, and ask management directly how they ensure consistent communication with families.
Google Reviews
Google Reviews
34 reviews on Google“Hallmark Healthcare Center receives highly polarized feedback, with some families praising the therapy team for successful rehabilitation outcomes, while others report severe neglect and poor facility conditions. Common criticisms include unresponsive staff, dirty living environments, and a lack of communication regarding patient care. Families considering this facility should be aware of significant inconsistencies in the quality of care and the physical state of the building.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Select compassionate and attentive individual staff members
- Helpful admissions and administrative support for some families
Concerns
- Unresponsive staff and slow call light response times (mentioned by 4 reviewers)
- Poor facility cleanliness and outdated/broken equipment (mentioned by 5 reviewers)
- Difficulty reaching staff via phone or getting updates on patient status (mentioned by 4 reviewers)
- Inconsistent or rude nursing staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding response times, what specific protocols or technology do you have in place to ensure call lights are answered promptly?
- 2I noticed the facility has some older equipment; what is your current plan for maintenance and upgrades to ensure resident comfort and safety?
- 3Communication is very important to our family; what is the most reliable way for us to receive regular updates on our loved one's status and care plan?
- 4Since I see you have an admissions team that families find helpful, how do you ensure that same level of support and responsiveness continues once a resident has moved in?
- 5What steps are you taking to improve the consistency of care and the overall experience for residents during daily interactions with the nursing staff?
- 6Could you walk me through the daily activity schedule and how you tailor these programs to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“She wasn't able to walk when she was admitted and she was discharged walking with a walker!! I am so thankful and appreciative to everyone..the therapy department, the nurses, the social worker”
“My father has been here for almost 2 weeks and we’re looking for a new facility. It is extremely outdated and in need on renovations— my dad’s bed is broken and has been since he’s been here.”
“I had to come in almost every night to help my wife to the bathroom because no one answered her call light. When I got there, there were no one at the nursing station and there were several call lights going off.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has had recurring issues with infection control and medication management across multiple surveys, with infection control problems appearing in both 2023 and 2025. One family filed a complaint about safety hazards in 2024. While all deficiencies show correction dates, the pattern of repeated problems in key care areas suggests inconsistent quality management that families should investigate further during visits.
Mar 25, 2025Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Jun 12, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 23, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Dec 3, 2021Routine1
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Ownership & Operations
Who Operates This Facility
Hallmark Healthcare Center
for profit
Chain Affiliation
Fundamental Healthcare
68 facilities nationwide
Chain avg rating: 2.4/5 · Rank 39 of 68
Ownership & Management
Owners
Thi of South Carolina, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit hallmarkhealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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