Nursing HomeMedicaid Top Rated

The Reserve Healthcare and Rehabilitation

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

1800 Eagle Landing Blvd, Charleston, SC 29410|135 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 96 Google reviews

(843) 553-0656 Directions Website

Street View

Watch The Reserve Healthcare and Rehabilitation

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

The facility's rehabilitation department is frequently cited as a strength, making it a potential option for short-term recovery. However, the recurring reports of medication delays and poor communication are critical red flags. We strongly recommend that families conduct an unannounced visit and ask specifically about the facility's protocol for notifying families of medical changes and medication administration schedules.

Google Reviews

96 reviews on Google

“The Reserve Healthcare and Rehabilitation receives highly polarized feedback, with some families praising the facility for its clean environment and effective physical therapy, while others report severe neglect and safety concerns. Critical reviews frequently cite issues with medication administration, poor communication regarding patient health status, and inadequate staffing levels. Families considering this facility should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing accounts of neglect reported by others.”

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy
Clean and well-maintained facility
Friendly and welcoming front-desk staff
Helpful nursing staff for some residents

Concerns

Medication administration errors or delays (mentioned by 4 reviewers)
Poor communication with family members regarding patient status (mentioned by 4 reviewers)
Inadequate hygiene and cleanliness in patient rooms (mentioned by 4 reviewers)
Understaffing and lack of responsiveness to patient needs (mentioned by 6 reviewers)
Inappropriate food quality or service (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 99 analyzed

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

1We've heard great things about your therapy programs; could you tell us more about how the physical and occupational therapy teams work with residents to maintain their mobility?
2How does the nursing team ensure that medication schedules are strictly followed and that any changes in a resident's condition are communicated to us immediately?
3What specific steps does your housekeeping team take to ensure that resident rooms and common areas are kept consistently clean and hygienic?
4Could you describe the dining experience here, specifically regarding how much input residents have on meal quality and the daily menu?
5What is the protocol for handling medical emergencies during the night or on weekends when the primary physician might not be on-site?
6What kind of daily social activities or group outings are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data

Key Review Excerpts

“The only good thing was the pt and ot there. Don’t do it go somewhere else!!!”

Family member · 2025★☆☆☆☆

“My mom was brought there at 8am it’s now 3:13 am and still hasn’t received any medicine at all she has 14 broken bones and they won’t even give tylanol.”

Family member · 2025★☆☆☆☆

“The Reserve gave great consistent service to my brother in bringing him back to health. The people are kind, caring, and helpful.”

Family member · 2025★★★★★

Source: 96 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.54hrs

72%

Registered nurses for medical care

Total Nursing

3.39hrs

83%

All nurses + aides combined

Staff Turnover

44%

Lower is better (< 30% = good)

RN Turnover

31%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility26.5%

Worse than Avg

Here

26.5%

19.4%

16.9%

Berkeley

13.5%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility84.8%

Worse than Avg

Here

84.8%

95.5%

90.6%

Berkeley

92.5%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility6.4%

Better than Avg

Here

6.4%

15.5%

15.3%

Berkeley

9.7%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

91.2%

Berkeley

92.6%

⚖️

Residents who lost too much weight

↓ Lower is better

This Facility14.0%

Worse than Avg

Here

14.0%

5.3%

6.3%

Berkeley

5.2%

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility12.6%

Worse than Avg

Here

12.6%

4.9%

5.5%

Berkeley

4.2%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.1%

Better than Avg

Here

95.1%

81.8%

80.6%

Berkeley

80.6%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility81.2%

Better than Avg

Here

81.2%

79.8%

78.0%

Berkeley

80.6%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

1.6%

1.5%

Berkeley

0.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

Well below state avg (3.7)

Clean record — no deficiencies

This facility has concerning patterns with 7 of 10 deficiencies triggered by family complaints, indicating residents or families felt compelled to report problems. The main issues involve facility administration, environmental safety (including pest control), and resident dignity rights. While all deficiencies show correction dates, the repeated administrative problems and complaint-driven nature suggest underlying management concerns that families should investigate thoroughly during visits.

Sep 26, 2023Routine3 findings

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Reserve Healthcare and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

342 facilities nationwide

Chain avg rating: 3.2/5 · Rank 286 of 328 (Worst)

Ownership & Management

Owners

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Hicks, GregoryManaging Control - Governing BodyNewlands, FrankManaging Control - Governing BodyPeterson, ForrestOfficer / DirectorBurnam, SoonOfficer / DirectorKeetch, ChadOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(843) 553-0656

thereservehealthcare.com

1800 Eagle Landing Blvd

Charleston, SC 29410

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

96 reviews from families & visitors

Official Website

Visit thereservehealthcare.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Life Care Center of Charleston

3.0 mi

Nursing Home · N Charleston, SC

★4.2(179)Medicare 3/5148 bedsMedicaid

White Oak Manor - Charleston

3.1 mi

Nursing Home · Charleston, SC

★3.3(56)Medicare 4/5176 bedsMedicaid

Hallmark Healthcare Center

7.4 mi

Nursing Home · Summerville, SC