Nursing HomeMedicaid Medicare 5-star

The Reserve Healthcare and Rehabilitation

Strong Medicare quality ratings; public reviewers often praise effective physical and occupational therapy. Still worth an in-person visit.

1800 Eagle Landing Blvd, Charleston, SC 29410|135 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 133 Google reviews

(843) 553-0656 Directions Website

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What this means for your family

The Reserve Healthcare and Rehabilitation has a strong overall Medicare rating. Public reviewers frequently mention: effective physical and occupational therapy and clean and well-maintained facility. Review the component ratings and current source records before deciding.

Google Reviews

133 public Google reviews available

The Reserve Healthcare and Rehabilitation receives highly polarized feedback, with some families praising the facility for its clean environment and effective physical therapy, while others report severe neglect and safety concerns. Critical reviews frequently cite issues with medication administration, poor communication regarding patient health status, and inadequate staffing levels. Families considering this facility should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing accounts of neglect reported by others.

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy
Clean and well-maintained facility
Friendly and welcoming front-desk staff
Helpful nursing staff for some residents

Concerns

Medication administration errors or delays (mentioned by 4 reviewers)
Poor communication with family members regarding patient status (mentioned by 4 reviewers)
Inadequate hygiene and cleanliness in patient rooms (mentioned by 4 reviewers)
Understaffing and lack of responsiveness to patient needs (mentioned by 6 reviewers)
Inappropriate food quality or service (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 128 analyzed

⚡29 reviews posted between Jul 19, 2026 – Jul 28, 2026 · 27 were 5-star

⚡16 reviews posted between Jul 27, 2026 – Jul 28, 2026 · 16 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1We've heard great things about your therapy programs; could you tell us more about how the physical and occupational therapy teams work with residents to maintain their mobility?
2How does the nursing team ensure that medication schedules are strictly followed and that any changes in a resident's condition are communicated to us immediately?
3What specific steps does your housekeeping team take to ensure that resident rooms and common areas are kept consistently clean and hygienic?
4Could you describe the dining experience here, specifically regarding how much input residents have on meal quality and the daily menu?
5What is the protocol for handling medical emergencies during the night or on weekends when the primary physician might not be on-site?
6What kind of daily social activities or group outings are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data

Key Review Excerpts

“The only good thing was the pt and ot there. Don’t do it go somewhere else!!!”

Family member · 2025★☆☆☆☆

“My mom was brought there at 8am it’s now 3:13 am and still hasn’t received any medicine at all she has 14 broken bones and they won’t even give tylanol.”

Family member · 2025★☆☆☆☆

“The Reserve gave great consistent service to my brother in bringing him back to health. The people are kind, caring, and helpful.”

Family member · 2025★★★★★

Source: 128 Google reviews in the current analysis set; Google reports 133 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.54hrs

72%

Registered nurses for medical care

Total Nursing

3.35hrs

82%

All nurses + aides combined

Staff Turnover

43%

Lower is better (< 30% = good)

RN Turnover

29%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility27.4%

Worse than Avg

Here

27.4%

19.0%

16.7%

Residents vaccinated for the flu

↑ Higher is better

This Facility84.8%

Worse than Avg

Here

84.8%

95.5%

90.6%

Residents with depression symptoms

↓ Lower is better

This Facility3.0%

Better than Avg

Here

3.0%

12.8%

3.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility7.2%

Better than Avg

Here

7.2%

15.4%

15.3%

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility12.1%

Worse than Avg

Here

12.1%

4.6%

5.1%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.9%

Better than Avg

Here

98.9%

93.5%

91.7%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility93.2%

Better than Avg

Here

93.2%

82.0%

81.5%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility81.2%

Better than Avg

Here

81.2%

79.8%

78.0%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Medicare public data

The latest standard survey reports 0 findings.

Detailed survey citations are not available in this profile, so this should not be read as a complete multi-year inspection history.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Reserve Healthcare and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

342 facilities nationwide

Chain avg rating: 3.2/5 · Rank 286 of 328 (Lowest rating)

Ownership & Management

Owners

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Hicks, GregoryManaging Control - Governing BodyNewlands, FrankManaging Control - Governing BodyPeterson, ForrestOfficer / DirectorBurnam, SoonOfficer / DirectorKeetch, ChadOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(843) 553-0656

thereservehealthcare.com

1800 Eagle Landing Blvd

Charleston, SC 29410

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

133 reviews from families & visitors

Official Website

Visit thereservehealthcare.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.