Nursing HomeMedicaid

White Oak Manor - Charleston

Strong Medicare quality ratings; families often praise effective physical and occupational therapy services. Still worth an in-person visit.

9285 Medical Plaza Dr, Charleston, SC 29406|176 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.3/5

based on 56 Google reviews

(843) 797-8282 Directions Website

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What this means for your family

While the physical and occupational therapy teams are frequently praised for their effectiveness, the facility suffers from chronic understaffing that impacts basic patient care and response times. Families should conduct frequent, unannounced visits and maintain active communication with the nursing staff to ensure their loved one's needs are being met, as consistency of care appears to be a major challenge.

Google Reviews

56 reviews on Google

“White Oak Manor - Charleston receives highly polarized feedback, with some families praising the dedicated rehab therapy team and individual staff members, while others report severe concerns regarding neglect, understaffing, and poor communication. While several reviewers highlight positive outcomes for short-term rehab, multiple families have raised alarming reports of patient safety incidents, hygiene failures, and theft of personal items. Prospective families should be aware of the significant inconsistency in care quality and the frequent mentions of staffing shortages.”

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy services
Kind and compassionate individual staff members
Clean facility environment
Supportive transition and admission assistance

Concerns

Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
Neglect of basic patient needs and hygiene (mentioned by 4 reviewers)
Theft of personal belongings or food (mentioned by 2 reviewers)
Poor communication regarding medical status and care plans (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 58 analyzed

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1We've heard great things about the physical and occupational therapy services here; could you tell us more about how those programs are integrated into a resident's daily routine?
2How does the nursing team ensure that communication regarding changes in medical status or care plans is shared promptly with family members?
3What specific steps are in place to ensure that medication management is handled accurately and that all basic hygiene needs are met consistently?
4Could you describe the dining experience, specifically regarding how meal quality and nutritional variety are managed for the residents?
5What is the protocol for responding to resident needs during the night or during periods when the floor might be particularly busy?
6How do you ensure the security of residents' personal belongings and food within the facility?

Personalized based on this facility's data

Key Review Excerpts

“My mom has been hospitalized and in rehab since mid June. She's been in White Oak Manor since July. The staff and her care team have been phenomenal! They are extremely skilled, responsive, and the level of compassion and empathy they display warms my heart.”

Rehab patient's family · 2025★★★★★

“My grandmother died here due to negligence in November 2023. She fell out of bed and laid on the floor for hours before someone came to her. She broke her femur and had bruises all over her body.”

Memory care family member · 2025★☆☆☆☆

“The staff are wonderful but the place is greatly understaffed. It could be a great place if the owners decided to put money into the business instead of running it strictly for profit.”

Long-term resident's family · 2025★★★☆☆

Source: 56 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.38hrs

51%

Registered nurses for medical care

Total Nursing

3.99hrs

97%

All nurses + aides combined

Staff Turnover

39%

Lower is better (< 30% = good)

RN Turnover

33%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility64.1%

Worse than Avg

Here

64.1%

95.5%

90.6%

Charleston

84.7%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.6%

Better than Avg

Here

0.6%

12.1%

3.0%

Charleston

1.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility17.6%

Worse than Avg

Here

17.6%

14.4%

12.2%

Charleston

9.1%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility12.0%

Better than Avg

Here

12.0%

19.4%

16.9%

Charleston

17.6%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility86.1%

Worse than Avg

Here

86.1%

93.4%

91.2%

Charleston

90.8%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility15.1%

Better than Avg

Here

15.1%

19.5%

20.6%

Charleston

17.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility76.2%

Mixed vs Avgs

Here

76.2%

79.8%

78.0%

Charleston

69.1%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility84.5%

Better than Avg

Here

84.5%

81.8%

80.6%

Charleston

81.2%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.0%

Better than Avg

Here

1.0%

1.6%

1.5%

Charleston

1.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies

1penalties

Well below state avg (3.7)

3 complaint-triggered

$8,788 in fines

White Oak Manor has faced ongoing challenges with resident safety and care quality, with families filing complaints that led to citations for accident prevention, pressure ulcer care, and infection control. The facility's most recurring issues involve daily care assistance, safety hazards, and medication management, with all deficiencies reportedly corrected but concerns spanning multiple years through 2025, suggesting persistent operational challenges families should carefully evaluate.

Aug 20, 2025Routine1 finding

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

May 22, 2025Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 22, 2023Complaint2 findings

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 13, 2022Routine6 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

May 6, 2021Routine1 finding

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

May 22, 2025

$8,788

Ownership & Operations

Who Operates This Facility

Owner / Operator

White Oak Manor - Charleston

Organization Type

for profit

Chain Affiliation

Chain Name

National Healthcare Corporation

Chain Size

69 facilities nationwide

Chain avg rating: 3.4/5 · Rank 4 of 14

Ownership & Management

Owners

Nhc-Op Lp

Owner · Organization

Blackrock INC