Greenwood Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 89 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (9 vs median 2.0)
- High staff turnover (54%)
Below average in KY · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · No penalties on record
What this means for your family
While Greenwood is frequently praised for its compassionate end-of-life and hospice care, families of rehab patients should be cautious. Multiple reviewers consistently report significant issues with night-shift staffing and responsiveness; we strongly recommend asking the administration specifically about their night-shift nurse-to-patient ratios and how they handle call-light response times during off-hours.
Google Reviews
Google Reviews
89 reviews analyzed“Greenwood Rehabilitation and Healthcare Center receives polarized feedback, with many families praising the compassionate end-of-life and long-term care, while rehab patients frequently report significant issues with responsiveness and basic care quality. Recurring complaints highlight a stark contrast between day and night shift performance, with several reports of neglect, poor communication, and inadequate staffing during off-hours. Families should be aware that while some staff are described as 'angels,' others are cited for unprofessionalism and slow response times.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life and hospice care
- Effective physical therapy department
- Professional and caring day-shift staff
- Clean and well-maintained facility environment
Concerns
- Significant decline in care quality and responsiveness during night shifts (mentioned by 7 reviewers)
- Slow response times to call lights (mentioned by 4 reviewers)
- Poor food quality, cold meals, and lack of dietary oversight (mentioned by 3 reviewers)
- Unprofessional staff behavior and interpersonal conflict (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the importance of consistent care, what specific protocols are in place to ensure the same level of responsiveness and attention during the night shift as during the day?
- 2How do you manage call light response times to ensure that residents receive timely assistance, especially when they need help with urgent needs?
- 3Could you walk me through your current process for dietary oversight and meal service to ensure that residents receive warm, nutritious, and appetizing meals?
- 4With nine recent state violations noted, what specific steps has the facility taken to improve clinical oversight and address the areas identified by CMS?
- 5I understand you have a strong physical therapy department; how do you integrate those therapy goals into the daily activities and routines of residents?
- 6How do you handle communication with families regarding medication management changes, and what steps are taken to ensure accuracy in this area?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and techs (CNAs) have gone above and beyond with taking care of my needs. I want them to all know that I truly appreciate them and I want to thank them for making me feel important.”
“My father in law was at Greenwood for end of life care. Best place ever. Staff was very caring and professional. If we ever need placement again, Greenwood would be our first and only choice.”
“I was there 2 weeks. Most of the staff were nice, knowledgeable, and helpful when needed. Very loud many nights with patient's doors open and their TV volume all the way up. The meals were not chosen and brought to my room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Greenwood Rehabilitation has 27 federal deficiencies across routine inspections, with recurring issues in care planning, safety protocols, and infection control appearing in all three surveys. While all violations have correction dates, the persistence of problems with resident assessments, accident prevention, and infection prevention across multiple years suggests ongoing operational challenges that families should discuss during visits.
Aug 1, 2025Routine16
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jul 5, 2022Routine9
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Oct 11, 2019Routine2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Greenwood Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 42 of 44
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit greenwoodnursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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