Nursing HomeMedicaid

Signature Healthcare of Bowling Green

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

550 High Street, Bowling Green, KY 42101|176 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 125 Google reviews

(270) 843-3296 Directions Website

Street View

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What this means for your family

The facility's rehabilitation therapy team is highly regarded and consistently delivers positive outcomes for short-term patients. However, families should be aware of significant reports regarding nursing responsiveness and food quality; we strongly recommend conducting an unannounced visit during a weekend or evening shift to observe staffing levels and care standards firsthand.

Google Reviews

125 reviews analyzed

“Signature Healthcare of Bowling Green receives high praise for its rehabilitation therapy department, which many reviewers describe as phenomenal and effective for post-surgery recovery. However, the facility faces serious allegations regarding nursing staff responsiveness, hygiene, and medication management, with some families reporting neglect and safety concerns. While many visitors find the building clean and the staff friendly, the stark contrast between glowing reviews and reports of critical care failures suggests inconsistent quality of care.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Clean and well-maintained facility
Friendly and welcoming front-line staff
Active social work and administrative involvement

Concerns

Neglect and slow response times from nursing staff (mentioned by 4 reviewers)
Poor food quality and kitchen service (mentioned by 3 reviewers)
Allegations of medication mismanagement or theft (mentioned by 2 reviewers)
Lack of communication regarding patient status (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution

108

⚡10 reviews posted between Mar 8, 2022 – Mar 9, 2022 · 10 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed how much the administration engages with feedback online; how do you ensure that family concerns regarding medication administration and daily care are communicated quickly to the nursing team?
2With the high praise for your therapy programs, could you tell us more about how the physical and occupational therapy teams coordinate with the nursing staff for daily mobility?
3What specific steps are in place to ensure that medication is delivered accurately and that any changes in a resident's status are communicated to the family immediately?
4Since the facility is known for being so clean and well-maintained, what is the typical schedule for housekeeping and dining service to ensure a pleasant environment?
5Could you describe what a typical day looks like for residents, specifically regarding social activities and mealtime interactions?
6In the event of a medical emergency or a change in health status during the night, what is the protocol for notifying the family and coordinating care?

Personalized based on this facility's data

Key Review Excerpts

“The therapy department is phenomenal. I had some unique injuries and they worked together to meet my unusual needs.. The nurses and techs made sure your needs were met.”

Rehab patient · 2024★★★★★

“The down side was the food from the kitchen. It was horrible. If we needed to do in house rehab again I would use again.”

Long-term resident's family · 2026★★★★☆

“Staff is lazy and ignores residents even when they call out for help my husband was forced to poop in his clothes because no one would come to help him he was to weak to help himself.”

Long-term resident's family · 2023★☆☆☆☆

Source: 125 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.59hrs

79%

Registered nurses for medical care

Total Nursing

3.68hrs

90%

All nurses + aides combined

Staff Turnover

52%

Lower is better (< 30% = good)

RN Turnover

39%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility9.4%

Better than Avg

Here

9.4%

12.1%

16.5%

Warren

22.9%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility4.1%

Better than Avg

Here

4.1%

15.3%

15.5%

Warren

12.5%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility30.2%

Worse than Avg

Here

30.2%

19.5%

29.6%

Warren

26.5%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility6.9%

Better than Avg

Here

6.9%

15.4%

16.4%

Warren

14.6%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility7.9%

Better than Avg

Here

7.9%

14.4%

14.7%

Warren

11.3%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.3%

Better than Avg

Here

99.3%

93.4%

94.3%

Warren

92.5%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.9%

Better than Avg

Here

95.9%

81.8%

83.9%

Warren

83.1%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility89.8%

Better than Avg

Here

89.8%

79.7%

83.6%

Warren

83.2%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.7%

Warren

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Near state avg (3.4)

This facility shows a moderate inspection record with 13 deficiencies across 3 surveys, all corrected by the provider. The most recurring issues involve resident assessment and care planning, resident rights protections, and quality of care standards. Problems appear scattered across different time periods rather than representing persistent patterns, with no complaint-triggered investigations from families.

Sep 5, 2025Routine2 findings

0583MinorCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 27, 2024Routine2 findings

0582ModerateCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Feb 21, 2019Routine9 findings

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677ModerateCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0637MinorCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Signature Healthcare of Bowling Green

Organization Type

for profit

Chain Affiliation

Chain Name

Signature Healthcare

Chain Size

71 facilities nationwide

Chain avg rating: 3.0/5 · Rank 18 of 70

Ownership & Management

Owners

Shc Ky Holdings LLC

Owner · Organization

100%

Asbr Holdings LLC