Nursing HomeMedicaid

Bowling Green Nursing and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1561 Newton Avenue, Bowling Green, KY 42104|66 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 59 Google reviews

(270) 842-1611 Directions Website

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What this means for your family

While the facility is frequently praised for its active social calendar and friendly staff, the recent reports of neglect and unresponsive care are concerning. If you consider this facility, we strongly recommend conducting an unannounced visit during a weekend or evening shift to observe staff responsiveness and communication firsthand.

Google Reviews

59 reviews analyzed

“Bowling Green Nursing and Rehabilitation Center receives polarized feedback, with many reviewers praising the staff's kindness and the facility's cleanliness, while others report severe concerns regarding patient neglect and communication. Families have raised serious allegations involving unaddressed injuries, poor medication management, and significant delays in responding to call lights. While some visitors describe a warm, active environment, others warn against placing loved ones here due to inconsistent care standards.”

Quality Themes

Tap a score for details

Strengths

Engaging activities department
Friendly and helpful nursing staff
Clean, well-maintained facility
Effective rehabilitation therapy team

Concerns

Slow or non-responsive call light system (mentioned by 2 reviewers)
Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
Allegations of physical neglect and unaddressed injuries (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution

⚡13 reviews posted between Sep 30, 2019 – Oct 5, 2019 · 13 were 5-star

How They Respond to Reviews

15%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1Given that staffing levels are a primary focus for your team, what specific protocols do you have in place to ensure call lights are answered promptly for residents?
2I noticed some families have had difficulty reaching staff by phone; what is the best way for us to communicate with the nursing team to get timely updates on our loved one's care?
3The activities department is highly regarded here—could you walk us through a typical week of social engagement and how you tailor these to residents with different interests?
4With medication management being a critical part of daily health, could you explain your process for ensuring accuracy and oversight for residents?
5Regarding the recent focus on facility safety, what steps are you taking to ensure that resident injuries are documented and communicated to families immediately?
6I see that you have begun responding to some feedback online; how does your leadership team use family input to make tangible improvements to the care experience here?

Personalized based on this facility's data

Key Review Excerpts

“CNAs would take an hour, sometimes two, before my call light was answered. I was left lying in pain, needing pain meds, or needing the bathroom.”

Rehab patient · 2024★☆☆☆☆

“The activities coordinator is very active with the residents and keeps them engaged. Food services have meals that I would actually want to eat and the residents are treated like they are at HOME instead of in a home.”

Family member · 2025★★★★★

“My granny was there and Praise God she got moved today. They over medicated her and we bout lost her, very poor care, and don't call them cuz u may or may not get an answer..”

Family member · 2025★☆☆☆☆

Source: 59 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.41hrs

54%

Registered nurses for medical care

Total Nursing

3.30hrs

80%

All nurses + aides combined

Staff Turnover

60%

Lower is better (< 30% = good)

RN Turnover

73%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.5%

Better than Avg

Here

0.5%

12.1%

16.5%

Warren

23.1%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility30.7%

Worse than Avg

Here

30.7%

15.3%

15.5%

Warren

12.1%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility29.6%

Worse than Avg

Here

29.6%

14.4%

14.7%

Warren

11.0%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility29.7%

Worse than Avg

Here

29.7%

19.5%

29.6%

Warren

26.5%

⚠️

Residents who fell and were seriously hurt

↓ Lower is better

This Facility12.0%

Worse than Avg

Here

12.0%

3.2%

3.8%

Warren

3.2%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.5%

Better than Avg

Here

99.5%

93.4%

94.3%

Warren

92.5%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.4%

Better than Avg

Here

97.4%

79.7%

83.6%

Warren

83.0%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility90.6%

Better than Avg

Here

90.6%

81.8%

83.9%

Warren

83.2%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.1%

Worse than Avg

Here

2.1%

1.6%

1.7%

Warren

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies

Well below state avg (3.4)

3 complaint-triggered

This facility shows recurring fire safety system issues, with sprinkler and smoke detection problems appearing across multiple surveys from 2019 to 2025, indicating persistent maintenance challenges. Families have filed complaints that resulted in deficiencies related to resident protection from abuse and care planning. While all violations have correction dates, the repeated fire safety deficiencies and complaint-triggered issues involving resident protection warrant careful consideration during your visit.

Dec 20, 2025Routine4 findings

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0914ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 7, 2024Routine7 findings

0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521ModerateCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0351ModerateCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0374ModerateCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0637MinorCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0756MinorCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Oct 3, 2024Complaint2 findings

0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Feb 29, 2024Complaint1 finding

0602Minor

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Nov 7, 2019Routine1 finding

0351ModerateCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bowling Green Nursing and Rehabilitation Center

Organization Type

for profit

Ownership & Management

Owners

Platschek, Alexander

Owner (parent company)

24%

Rubenstein, David

Owner (parent company)

11%

Ftky Opco, LLC