Green Valley Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 115 Google reviews
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What this means for your family
Green Valley Care Center is frequently praised for its effective rehab services and kind staff. However, because multiple families have reported serious concerns regarding neglect and staffing in the memory care unit, we strongly advise you to visit during off-hours and specifically observe the memory care wing before making a decision.
Google Reviews
Google Reviews
115 reviews on Google“Green Valley Care Center receives a high volume of positive feedback, with many families praising the compassionate, attentive nursing staff and the facility's ability to create a home-like environment. However, there is a recurring pattern of serious complaints regarding neglect, poor communication, and inadequate staffing, particularly in the memory care unit. Families considering this facility should be aware of these polarized experiences and conduct thorough, in-person observations.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Strong social services and administrative responsiveness
Concerns
- Neglect and poor hygiene (e.g., infrequent bathing, soiled clothing) (mentioned by 4 reviewers)
- Understaffing, particularly at night (mentioned by 3 reviewers)
- Inadequate care in the memory care unit (mentioned by 3 reviewers)
- Poor communication regarding medical care and billing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility is; what specific routines do you have in place to ensure residents' personal hygiene and grooming are consistently addressed?
- 2I noticed the administration is very responsive to feedback; how do you ensure that important updates regarding medical care or billing are communicated clearly to families?
- 3What specific protocols are in place for medication management to ensure everything is handled accurately and timely?
- 4Can you tell me more about the specialized care and daily activities available specifically for residents in the memory care unit?
- 5How does the nursing team manage resident care and monitoring during the overnight hours?
- 6What is the typical daily dining schedule like, and how do you incorporate resident preferences into the meal planning?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff has not just treated my mother ‘s medical needs. They have talked to her and cared for her as if she were their own family member.”
“My mother was not given that, but I don't souly blame Green Valley for that. I also blame the hospice company my mother was through.”
“The food is not monitored by a dietitian! I am a diabetic, and I have gotten too many carbs as a meal in my room. That means that my blood sugar goes higher and I have to have more insulin!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Green Valley Care Center shows concerning patterns with families filing 11 complaint-triggered reports, revealing recurring issues in medication management, food safety, and resident protection from abuse. The facility struggles with fire safety violations appearing across multiple recent surveys, and medication errors reaching significant levels. While many older deficiencies show correction, recent surveys from 2024-2026 indicate persistent problems with safety systems and care quality that warrant careful consideration during any visit.
Jan 9, 2026Routine20
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Aug 5, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jun 4, 2025Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 6, 2024Routine6
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Aug 21, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 25, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Green Valley Care Center
government
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 98 of 194
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
115 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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