Lincoln Hills of New Albany
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 166 Google reviews
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What this means for your family
While Lincoln Hills has a strong reputation for rehabilitation and memory care, there is a recurring pattern of serious complaints regarding understaffing and hygiene. We strongly advise you to visit during off-hours or weekends to observe staffing levels yourself and to ask management directly about their protocols for responding to resident call lights.
Google Reviews
Google Reviews
166 reviews on Google“Lincoln Hills of New Albany receives highly polarized feedback, with many families praising the rehab therapy team and specific staff members for their compassionate care, while others report severe concerns regarding neglect and poor communication. While some visitors describe the facility as clean and welcoming, multiple reviewers have raised serious alarms about understaffing, unhygienic conditions, and unresponsive nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and therapy services
- Dedicated and compassionate individual staff members
- Strong support for memory care transitions
- Active community engagement and events
Concerns
- Severe understaffing leading to long wait times and neglect (mentioned by 9 reviewers)
- Unsanitary facility conditions and poor hygiene for residents (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Inattentive or unprofessional nursing staff (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 171 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a very active calendar for community engagement; could you walk us through how you ensure residents are consistently involved in these activities?
- 2Given that staffing levels can fluctuate in facilities of this size, what specific protocols do you have in place to ensure that call lights are answered promptly and resident needs are met in a timely manner?
- 3We understand that maintaining a clean and hygienic environment is vital; what is your current daily cleaning schedule and how do you monitor the sanitation of individual resident rooms?
- 4How does your nursing team coordinate with families regarding medication management and updates on health status, especially when we are trying to reach someone by phone?
- 5I see that you actively respond to feedback online; how do you use that input to make tangible improvements to the quality of care and daily life for residents?
- 6With your focus on rehabilitation and memory care, how do you handle medical emergencies or sudden changes in a resident's condition during the evening or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“Lincoln Hills literally saved our brother's life. He had been in and out of a local hospital and another nursing home since 1-14-23 - they almost let him die. ... He has told us if he ever needs to re-enter a nursing home, he is coming back here.”
“I have to reminded the nurses to check my blood sugar on daily basis and they don't record them. I wouldn't recommend Lincoln Hills.”
“My mom just died two days ago and she was in Lincoln Hills for two weeks. Was about to go home and they let her vomit overnight and never checked in on her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, resulting in deficiencies involving safety supervision, care planning, and family notification requirements. The facility shows recurring issues with fire safety systems and accident prevention across multiple surveys, though most deficiencies have been corrected. However, persistent problems with emergency preparedness and building safety standards continue to appear in recent inspections.
Dec 5, 2025Routine12
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 27, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 30, 2024Routine14
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 18, 2023Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Nov 2, 2023Complaint1
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Aug 29, 2023Routine16
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Federal Penalties
Fine
Sep 30, 2024
$12,649
Ownership & Operations
Who Operates This Facility
Lincoln Hills of New Albany
government
Chain Affiliation
Cardon & Associates
20 facilities nationwide
Chain avg rating: 3.8/5 · Rank 16 of 20
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Headley, Kathy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Stephen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
166 reviews from families & visitors
Official Website
Visit cardon.us
Medicare data downloads
Original nursing home datasets
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