Grand Valley Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 138 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (28 vs median 13.0)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in THE MANDELBAUM FAMILY chain · $78,830 in fines
What this means for your family
This facility is an excellent choice for short-term rehabilitation, particularly if your loved one needs intensive physical therapy. However, if you choose this facility for long-term care, you should proactively monitor nursing responsiveness and hygiene, as some families have reported issues with call lights and nighttime attentiveness.
Google Reviews
Google Reviews
138 reviews on Google“Grand Valley Health Care Center is highly regarded by many families for its compassionate rehabilitation services and a physical therapy team that helps patients achieve significant recovery milestones. While many reviewers praise the cleanliness and the kindness of specific staff members, there are serious, recurring allegations regarding nursing attentiveness, medication management, and occasional lapses in hygiene and responsiveness during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional physical therapy team
- Clean and well-maintained facility
- Kind and attentive nursing and CNA staff
- Effective rehabilitation and recovery outcomes
Concerns
- Inattentive nursing staff and slow response to call lights (mentioned by 4 reviewers)
- Issues with cleanliness and unpleasant odors (mentioned by 3 reviewers)
- Inconsistency in food quality and dietary adherence (mentioned by 2 reviewers)
- Noise levels and lack of privacy in common areas (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 141 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team; how do you work with therapists to create a personalized recovery plan for our loved one?
- 2With the recent state inspections, what specific steps has the facility taken to address and resolve the identified deficiencies?
- 3How do you ensure that call lights are answered promptly and that nursing staff remains attentive to residents' needs throughout the night?
- 4What protocols are in place to ensure medication management is handled with 100% accuracy and safety?
- 5How does the facility manage cleanliness and air quality in the resident rooms to ensure a fresh and comfortable environment?
- 6Could you tell us more about the daily activity schedule and how you ensure residents have a balance of social time and privacy?
Personalized based on this facility's data
Key Review Excerpts
“My dad was placed here after a stroke for about 6 weeks. At first I was kind of iffy about the place, the rooms are a little dated and small, but the care was good. I trusted the nurses, cna’s, and physical therapists.”
“The physical therapy crew worked hard so you can succeed. The directors kept a close eye on everything including AJ and Manny. I have been at three other rehabilitation facilities and this one is five star compared to those others.”
“The facility was VERY VERY CLEAN AND SMELLED LIKE A HOTEL. All I can say is a BIG THANK YOU OF DOING A SACH A GREAT”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility faces recurring problems in nutrition services, medication management, and safety systems that have persisted across multiple surveys. Families filed 24 complaints that revealed serious issues including resident neglect, inadequate pain management, and poor infection control practices. While the facility corrects deficiencies when cited, the pattern of repeated violations in core care areas—particularly food safety, drug management, and fire safety equipment—suggests ongoing operational challenges that families should carefully consider.
Jan 2, 2026Routine22
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Aug 22, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 8, 2025Complaint2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Aug 1, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jun 27, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jan 21, 2025
$15,640
Fine
Jul 25, 2024
$63,190
Payment Denial
Jul 25, 2024
14-day denial
Ownership & Operations
Who Operates This Facility
Grand Valley Health Care Center
for profit
Chain Affiliation
The Mandelbaum Family
16 facilities nationwide
Chain avg rating: 3.5/5 · Rank 15 of 15 (Worst)
Ownership & Management
Owners
Global Skilled LLC
Owner · Organization
Simcha and Janet Mandelbaum Family Trust
Owner (parent company) · Organization
The Bentzion Mandelbaum 2021 Irrevocable Gift Trust no. 2
Owner (parent company) · Organization
The Janet Mandelbaum 2021 Irrevocable Gift Trust no 2
Owner (parent company) · Organization
The Simcha Mandelbaum 2021 Irrevocable Gift Trust no. 2
Owner (parent company) · Organization
Mandelbaum, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
138 reviews from families & visitors
Official Website
Visit grandvalleyhcc.com
Medicare data downloads
Original nursing home datasets
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