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Nursing HomeMedicaid Investigative

Grand Valley Health Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

13524 Sherman Way, Van Nuys · Van Nuys, CA 9140599 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 138 Google reviews

5
4
3
2
1
Grand Valley Health Care Center Nursing Home in Van Nuys, CA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (28 vs median 13.0)

Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in THE MANDELBAUM FAMILY chain · $78,830 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice for short-term rehabilitation, particularly if your loved one needs intensive physical therapy. However, if you choose this facility for long-term care, you should proactively monitor nursing responsiveness and hygiene, as some families have reported issues with call lights and nighttime attentiveness.

Google Reviews

Google Reviews

138 reviews on Google
Grand Valley Health Care Center is highly regarded by many families for its compassionate rehabilitation services and a physical therapy team that helps patients achieve significant recovery milestones. While many reviewers praise the cleanliness and the kindness of specific staff members, there are serious, recurring allegations regarding nursing attentiveness, medication management, and occasional lapses in hygiene and responsiveness during night shifts.

Quality Themes

Tap a score for details
Food6.0Staff8.0Clean7.0ActivitiesN/AMeds2.0MemoryN/AComms7.0ValueN/A

Strengths

  • Compassionate and professional physical therapy team
  • Clean and well-maintained facility
  • Kind and attentive nursing and CNA staff
  • Effective rehabilitation and recovery outcomes

Concerns

  • Inattentive nursing staff and slow response to call lights (mentioned by 4 reviewers)
  • Issues with cleanliness and unpleasant odors (mentioned by 3 reviewers)
  • Inconsistency in food quality and dietary adherence (mentioned by 2 reviewers)
  • Noise levels and lack of privacy in common areas (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(1)'21(5)'23(31)'25(43)'26(7)

Distribution · 141 analyzed

5
100
4
16
3
5
2
1
1
19

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your physical therapy team; how do you work with therapists to create a personalized recovery plan for our loved one?
  • 2With the recent state inspections, what specific steps has the facility taken to address and resolve the identified deficiencies?
  • 3How do you ensure that call lights are answered promptly and that nursing staff remains attentive to residents' needs throughout the night?
  • 4What protocols are in place to ensure medication management is handled with 100% accuracy and safety?
  • 5How does the facility manage cleanliness and air quality in the resident rooms to ensure a fresh and comfortable environment?
  • 6Could you tell us more about the daily activity schedule and how you ensure residents have a balance of social time and privacy?

Personalized based on this facility's data


Key Review Excerpts

My dad was placed here after a stroke for about 6 weeks. At first I was kind of iffy about the place, the rooms are a little dated and small, but the care was good. I trusted the nurses, cna’s, and physical therapists.

Long-term resident's family · 2025★★★★★

The physical therapy crew worked hard so you can succeed. The directors kept a close eye on everything including AJ and Manny. I have been at three other rehabilitation facilities and this one is five star compared to those others.

Rehab patient · 2024★★★★★

The facility was VERY VERY CLEAN AND SMELLED LIKE A HOTEL. All I can say is a BIG THANK YOU OF DOING A SACH A GREAT

Administrator/Professional observer · 2023★★★★★
Source: 138 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.51hrs
68%
Registered nurses for medical care
Total Nursing
4.48hrs
OK
All nurses + aides combined
Staff Turnover
37%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.7%
Better than Avg
Here
8.7%
US
19.4%
CA
10.7%
Los angeles
9.7%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility14.8%
Worse than Avg
Here
14.8%
US
4.9%
CA
4.5%
Los angeles
5.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
15.4%
CA
11.6%
Los angeles
11.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.4%
Better than Avg
Here
5.4%
US
15.3%
CA
10.5%
Los angeles
9.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Mixed vs Avgs
Here
98.8%
US
93.4%
CA
98.6%
Los angeles
99.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.7%
Mixed vs Avgs
Here
14.7%
US
19.5%
CA
13.7%
Los angeles
10.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.6%
Better than Avg
Here
94.6%
US
81.8%
CA
94.2%
Los angeles
94.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.9%
Mixed vs Avgs
Here
81.9%
US
79.7%
CA
93.2%
Los angeles
92.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

28deficiencies
3penalties
Well above state avg (15.4)
24 complaint-triggered
$78,830 in fines

This facility faces recurring problems in nutrition services, medication management, and safety systems that have persisted across multiple surveys. Families filed 24 complaints that revealed serious issues including resident neglect, inadequate pain management, and poor infection control practices. While the facility corrects deficiencies when cited, the pattern of repeated violations in core care areas—particularly food safety, drug management, and fire safety equipment—suggests ongoing operational challenges that families should carefully consider.

Jan 2, 2026Routine
22
0805Immediate jeopardy · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0808Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Aug 22, 2025Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Aug 8, 2025Complaint
2
0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Aug 1, 2025Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jul 16, 2025Complaint
1
0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Jun 27, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Jan 21, 2025

$15,640

Fine

Jul 25, 2024

$63,190

Payment Denial

Jul 25, 2024

14-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Grand Valley Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Mandelbaum Family

Chain Size

16 facilities nationwide

Chain avg rating: 3.5/5 · Rank 15 of 15 (Worst)

Ownership & Management

Owners

Global Skilled LLC

Owner · Organization

Simcha and Janet Mandelbaum Family Trust

Owner (parent company) · Organization

20%

The Bentzion Mandelbaum 2021 Irrevocable Gift Trust no. 2

Owner (parent company) · Organization

50%

The Janet Mandelbaum 2021 Irrevocable Gift Trust no 2

Owner (parent company) · Organization

16%

The Simcha Mandelbaum 2021 Irrevocable Gift Trust no. 2

Owner (parent company) · Organization

14%

Mandelbaum, Brenda

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Castro-Garcia, MariaOfficer / DirectorMandelbaum, JanetOfficer / DirectorBoaquina, JanetteManagerBoyadjian, ShovekManagerCastro-Garcia, MariaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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