Courtyard Plaza

This was a Complaint Investigation Report conducted on 12/29/2025, following a complaint received on 12/22/2025. The investigation reviewed the facility's compliance regarding staff criminal record clearance. Ultimately, the allegation was deemed unsubstantiated due to insufficient evidence.

This was a Complaint Investigation Report conducted on 12/29/2025, following a complaint received on 12/22/2025. The investigation reviewed the facility's compliance regarding staff criminal record clearance. Ultimately, the allegation was deemed unsubstantiated due to insufficient evidence.

The investigation was conducted following a complaint regarding the facility's hot water system. The allegation was substantiated, as the hot water temperature was not consistently maintained within the required 105-120 degree F range across multiple resident rooms. The facility was cited for this deficiency, requiring corrective actions including water heater adjustments and a detailed temperature log submission by 12/2/2025.

This was an unannounced Case Management visit prompted by deficiencies observed during a prior visit. The primary deficiencies cited relate to mandatory criminal record clearance for all staff members. Specifically, multiple individuals were found to be working or associated with the facility without the required approved criminal record exemption or clearance.

This report details an investigation into an allegation of physical altercation between residents. The investigation found that the allegation was unsubstantiated, as staff took appropriate measures to mitigate harm. No specific deficiencies were cited in the report.