Courtyard Plaza
Limited public data on Courtyard Plaza. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 6 Google reviews
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What this means for your family
The facility offers a beautiful, modern environment with great food and caring frontline staff. However, families should be cautious and perform their own due diligence regarding the administration's professionalism, as multiple reviewers have flagged issues with leadership behavior.
Google Reviews
Google Reviews
6 reviews on Google“Families can expect a beautiful, modern facility with clean rooms and high-quality food, as noted by long-term residents' families. However, there are significant concerns regarding the professionalism and interpersonal skills of the administration and leadership.”
Quality Themes
Tap a score for detailsStrengths
- Clean and modern rooms
- Caring and attentive staff
- High-quality dining
- Beautiful facility grounds
Concerns
- Unprofessional administration and leadership (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
The owner responds to both positive and negative reviews by addressing reviewers by name and acknowledging the specific sentiment of the feedback. While the responses to negative reviews use a somewhat templated structure, they express empathy and a commitment to investigating staff performance.
Questions for Your Tour
- 1The grounds and the modern feel of the rooms look wonderful; how do you ensure the common areas stay just as clean and inviting for residents?
- 2I noticed the dining experience is a highlight here; could you tell me more about how much input residents have in the daily menus?
- 3How does the leadership team communicate important updates or changes in care to the families of residents?
- 4In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
- 5What kind of daily activities or social outings are organized to help residents stay engaged with one another on the beautiful grounds?
- 6We appreciate that the management team responds to feedback; how does the administration typically handle suggestions or concerns brought forward by families?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother lived at Court yard Plaza for three years. What an amazing facility. what an Amazing staff. The room was fantastic. Clean, modern, and had a fantastic view over. The rooms were big for standards. I can’t complain about this facility. All of the facility was clean and modern. The food is great.”
“The administration woman is horrible and rude without any manners or professionalism. She needs to be fired.”
“Courtyard Plaza was a nice facility. At least until the new director took over. Evelina (last name is unknown, as she never provides it when talking to her) is less than professional. That is stating it nicely.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jun 4, 2026OtherClean
FACILITY EVALUATION REPORT
Dec 29, 2025ComplaintClean
This was a Complaint Investigation Report conducted on 12/29/2025, following a complaint received on 12/22/2025. The investigation reviewed the facility's compliance regarding staff criminal record clearance. Ultimately, the allegation was deemed unsubstantiated due to insufficient evidence.
Dec 29, 2025InspectionClean
This was a Complaint Investigation Report conducted on 12/29/2025, following a complaint received on 12/22/2025. The investigation reviewed the facility's compliance regarding staff criminal record clearance. Ultimately, the allegation was deemed unsubstantiated due to insufficient evidence.
Nov 25, 2025ComplaintClean
The investigation was conducted following a complaint regarding the facility's hot water system. The allegation was substantiated, as the hot water temperature was not consistently maintained within the required 105-120 degree F range across multiple resident rooms. The facility was cited for this deficiency, requiring corrective actions including water heater adjustments and a detailed temperature log submission by 12/2/2025.
Nov 18, 2025OtherClean
This was an unannounced Case Management visit prompted by deficiencies observed during a prior visit. The primary deficiencies cited relate to mandatory criminal record clearance for all staff members. Specifically, multiple individuals were found to be working or associated with the facility without the required approved criminal record exemption or clearance.
Nov 5, 2025ComplaintClean
This report details an investigation into an allegation of physical altercation between residents. The investigation found that the allegation was unsubstantiated, as staff took appropriate measures to mitigate harm. No specific deficiencies were cited in the report.
Sep 5, 2025ComplaintClean
The visit was a Case Management follow-up conducted due to a deficiency noted during a complaint investigation. The primary finding was that the Administrator lacked proper facility association despite having fingerprint clearance. A civil penalty of $500 was assessed for failure to submit a criminal record clearance transfer request.
Sep 5, 2025OtherClean
The visit was a Case Management follow-up conducted due to a deficiency noted during a complaint investigation. The primary finding was that the Administrator lacked proper facility association despite having fingerprint clearance. A civil penalty of $500 was assessed for failure to submit a criminal record clearance transfer request.
Ownership & Operations
Who Operates This Facility
Plaza Residential Enterprises, INC.
EVELINA PAPAZYAN
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit courtyardplazaliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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