Valley View Retirement Center

COMPLAINT INVESTIGATION REPORT

The facility underwent an unannounced Case Management - Annual Continuation inspection. The analyst reviewed bedrooms, restrooms, records, and medications, finding all areas to be in order. No deficiencies were cited during the visit.

The facility underwent a required annual inspection conducted by the LPA. The initial review of common areas, laundry, and kitchen indicated that the facility was relatively clean and many safety measures were in place. However, the inspection was incomplete due to time constraints, and the LPA stated they would return on another date to complete the full annual inspection.

This report details a complaint investigation regarding allegations of staff neglecting a resident, which resulted in the finding of hypothermia. The investigation reviewed records and conducted facility tours, ultimately determining that the allegation was Unsubstantiated at this time.

This report details a complaint investigation regarding a resident contracting scabies. The allegation was reviewed based on interviews and file review, and the findings concluded that there was insufficient evidence to support the claim. Therefore, the allegation was deemed Unsubstantiated.

The facility underwent a required annual visit which was conducted unannounced. The initial review of common areas, kitchen, and outdoor space found several positive observations, such as proper posting and accessible safety equipment. However, the inspection was incomplete due to time constraints, requiring a follow-up visit to complete the full annual review.

COMPLAINT INVESTIGATION REPORT

COMPLAINT INVESTIGATION REPORT