Valley Palms Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (23 vs median 13.0)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in CAMBRIDGE HEALTHCARE SERVICES chain · $16,349 in fines
What this means for your family
This facility is an excellent choice for patients requiring intensive physical therapy or complex wound care, as their clinical expertise is frequently praised. However, you must be vigilant about daily care standards; specifically, ask how they ensure call lights are answered promptly and how they maintain resident hygiene during busy shifts.
Google Reviews
Google Reviews
49 reviews on Google“Families seeking rehabilitation or wound care will find a highly skilled physical therapy and nursing team that many reviewers praise for successful patient recoveries. However, there are significant, recurring reports of neglect regarding call light responsiveness, hygiene, and medication delays that should be investigated closely.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Skilled wound care and post-surgical recovery
- Compassionate social workers and nursing staff
- Clean and welcoming facility environment
Concerns
- Unresponsive call lights and neglect of basic needs (mentioned by 3 reviewers)
- Poor food quality and lack of nutritional variety (mentioned by 3 reviewers)
- Inconsistent hygiene and cleanliness of residents (mentioned by 2 reviewers)
- Medication management delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
- 2How does the nursing team ensure that call lights are answered promptly and that all basic personal needs are met throughout the shift?
- 3What steps are in place to ensure medication is administered accurately and on a strict schedule?
- 4Could you describe the current meal planning process and how you ensure there is nutritional variety and high quality in the dining experience?
- 5How does the staff manage resident hygiene and cleanliness to ensure everyone feels comfortable and well-cared for?
- 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My Aunt had 2 admissions at Valley Palms after 3 months of long and complicated stay in the hospital. Now her wounds are almost healed and she is walking.”
“The call button when we press it they do not respond now the food you simply cannot eat the food while I was there. I had to DoorDash every day and it cost me hundreds and hundreds of dollars”
“My dad was at the Valley Palms care center they didn't clean him up after feeding him or change his clothes or wiping him down and always let him sleep on the floor”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Valley Palms Care Center has concerning patterns with families filing 45 complaints across 23 surveys, leading to frequent federal violations in medication management, resident rights, and care planning. The facility shows persistent issues with pharmaceutical services, resident dignity, and proper care planning that recur across multiple years, though all violations have been corrected according to facility reports.
Apr 21, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 13, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 19, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 5, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 1, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 26, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Jan 22, 2025
$17,332
Fine
Feb 18, 2024
$16,349
Payment Denial
Feb 18, 2024
5-day denial
Ownership & Operations
Who Operates This Facility
Valley Palms Care Center
for profit
Chain Affiliation
Cambridge Healthcare Services
32 facilities nationwide
Chain avg rating: 2.6/5 · Rank 27 of 31 (Worst)
Ownership & Management
Owners
Win Win Enterprises, LLC
Owner · Organization
Wolff Living Trust Dtd 03/09/2000
Owner · Organization
Deutsch, Baruch
Owner
Latt, Maureen
Owner
The Wintner Living Trust Dated 7/08/1992
Owner (parent company) · Organization
Wintner, Jacob
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit valleypalms.com
Medicare data downloads
Original nursing home datasets
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