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Nursing HomeMedicaid

The Care Center on Hazeltine, LLC

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

6835 Hazeltine Ave., Van Nuys · Van Nuys, CA 9140558 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 23 Google reviews

5
4
3
2
1
The Care Center on Hazeltine, LLC Nursing Home in Van Nuys, CA — Street View
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What this means for your family

This facility is highly regarded for its compassionate nursing and excellent rehabilitation programs, making it a strong candidate for recovery. However, you should carefully review your long-term care insurance coverage and discuss discharge planning with administration, as one family reported significant issues when Medicare benefits were exhausted.

Google Reviews

Google Reviews

23 reviews on Google
Families considering The Care Center on Hazeltine can expect a highly compassionate environment, with many reviewers praising the staff as 'angels' and noting their genuine dedication to patient comfort. While the facility excels in rehabilitation and attentive nursing, one serious incident regarding delayed hospital transfer for a head injury was reported when insurance benefits ended.

Quality Themes

Tap a score for details
Food5.0Staff10.0Clean10.0ActivitiesN/AMedsN/AMemory9.0Comms9.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Effective rehabilitation and therapy services
  • Professional and supportive administration

Concerns

  • Potential for discharge pressure when insurance/Medicare benefits expire

Rating Trends

Tap a year to see what changed

2345.0'17(2)4.03.0'20(1)3.75.0'23(2)5.05.0'25(1)4.9'26(12)

Distribution · 26 analyzed

5
22
4
2
3
1
2
0
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care remains consistent across all shifts?
  • 2With the high praise for your rehabilitation and therapy services, could you tell us more about how the therapy team works with residents to meet their specific recovery goals?
  • 3Since the facility is described as so clean and well-maintained, what are your daily protocols for ensuring resident rooms and common areas stay pristine?
  • 4How does the clinical team manage medical emergencies or sudden changes in a resident's condition during the overnight hours?
  • 5What kind of daily activities or social engagement opportunities are available to help residents stay active and connected with one another?
  • 6Could you explain the process for transitioning a resident once their Medicare or insurance coverage period concludes to ensure there is no disruption in their care?

Personalized based on this facility's data


Key Review Excerpts

The loving care shown by the staff was extremely crucial in helping my brother during his rehabilitation. They are professional and patient. Charmaine, the social worker, was extremely helpful in supporting the needs of my brother.

Rehab patient's family · 2024★★★★★

It's never fun to have to find yourself in a skilled nursing facility, but the team at "the Care Center on Hazeltine" made a 6 week agressive I.V. antibiotic program not only tolerable but comfortable and pleasant.

Rehab patient · 2025★★★★★

My brother has been here for almost 3 years. He is paralyzed and needs lots of care. The nurses, CNAs, helpers and workers in the business office have all been wonderful. It is spotless.

Long-term resident's family · 2017★★★★★
Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.48hrs
64%
Registered nurses for medical care
Total Nursing
4.42hrs
OK
All nurses + aides combined
Staff Turnover
26%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
19.4%
CA
10.7%
Los angeles
9.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
19.5%
CA
13.7%
Los angeles
10.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility20.6%
Worse than Avg
Here
20.6%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.8%
Worse than Avg
Here
21.8%
US
15.5%
CA
11.7%
Los angeles
11.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.0%
Better than Avg
Here
5.0%
US
15.3%
CA
10.5%
Los angeles
9.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
14.4%
CA
10.4%
Los angeles
12.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
4penalties
Near state avg (15.4)
5 complaint-triggered
$72,521 in fines

This facility has received multiple complaint reports from families, with serious concerns about abuse and neglect protection appearing repeatedly across surveys from 2023 to 2024. The most frequent issues involve medication management, infection control, and fire safety systems. While all deficiencies show correction dates, the recurring pattern of abuse protection failures and the fact that families have filed formal complaints about care quality raise significant red flags that warrant careful consideration before placement.

Dec 18, 2025Routine
12
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Nov 19, 2024Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Nov 7, 2024Routine
14
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Nov 7, 2024Complaint
1
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Mar 22, 2024Complaint
1
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 10, 2024Complaint
1
0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Federal Penalties

Fine

Nov 7, 2024

$47,754

Payment Denial

Nov 7, 2024

20-day denial

Fine

Mar 22, 2024

$24,767

Payment Denial

Mar 22, 2024

1-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Care Center on Hazeltine, LLC

Organization Type

for profit

Ownership & Management

Owners

Abby Gl LLC

Owner · Organization

92%

Ellie LLC

Owner · Organization

6%

Sims, James

Owner

Cruz, Julio

Owner (parent company)

6%

Lynch, Jose

Owner (parent company)

92%

Key personnel

Pursue Health LLCManagerLynch, JoseManagerMichail, JamesManagerValencia, JohnManagerEretz Van Nuys Properties LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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