The Care Center on Hazeltine, LLC
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 23 Google reviews

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What this means for your family
This facility is highly regarded for its compassionate nursing and excellent rehabilitation programs, making it a strong candidate for recovery. However, you should carefully review your long-term care insurance coverage and discuss discharge planning with administration, as one family reported significant issues when Medicare benefits were exhausted.
Google Reviews
Google Reviews
23 reviews on Google“Families considering The Care Center on Hazeltine can expect a highly compassionate environment, with many reviewers praising the staff as 'angels' and noting their genuine dedication to patient comfort. While the facility excels in rehabilitation and attentive nursing, one serious incident regarding delayed hospital transfer for a head injury was reported when insurance benefits ended.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective rehabilitation and therapy services
- Professional and supportive administration
Concerns
- Potential for discharge pressure when insurance/Medicare benefits expire
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care remains consistent across all shifts?
- 2With the high praise for your rehabilitation and therapy services, could you tell us more about how the therapy team works with residents to meet their specific recovery goals?
- 3Since the facility is described as so clean and well-maintained, what are your daily protocols for ensuring resident rooms and common areas stay pristine?
- 4How does the clinical team manage medical emergencies or sudden changes in a resident's condition during the overnight hours?
- 5What kind of daily activities or social engagement opportunities are available to help residents stay active and connected with one another?
- 6Could you explain the process for transitioning a resident once their Medicare or insurance coverage period concludes to ensure there is no disruption in their care?
Personalized based on this facility's data
Key Review Excerpts
“The loving care shown by the staff was extremely crucial in helping my brother during his rehabilitation. They are professional and patient. Charmaine, the social worker, was extremely helpful in supporting the needs of my brother.”
“It's never fun to have to find yourself in a skilled nursing facility, but the team at "the Care Center on Hazeltine" made a 6 week agressive I.V. antibiotic program not only tolerable but comfortable and pleasant.”
“My brother has been here for almost 3 years. He is paralyzed and needs lots of care. The nurses, CNAs, helpers and workers in the business office have all been wonderful. It is spotless.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has received multiple complaint reports from families, with serious concerns about abuse and neglect protection appearing repeatedly across surveys from 2023 to 2024. The most frequent issues involve medication management, infection control, and fire safety systems. While all deficiencies show correction dates, the recurring pattern of abuse protection failures and the fact that families have filed formal complaints about care quality raise significant red flags that warrant careful consideration before placement.
Dec 18, 2025Routine12
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nov 19, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nov 7, 2024Routine14
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 7, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 22, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 10, 2024Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Federal Penalties
Fine
Nov 7, 2024
$47,754
Payment Denial
Nov 7, 2024
20-day denial
Fine
Mar 22, 2024
$24,767
Payment Denial
Mar 22, 2024
1-day denial
Ownership & Operations
Who Operates This Facility
The Care Center on Hazeltine, LLC
for profit
Ownership & Management
Owners
Abby Gl LLC
Owner · Organization
Ellie LLC
Owner · Organization
Sims, James
Owner
Cruz, Julio
Owner (parent company)
Lynch, Jose
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit carecenteronhazeltine.com
Medicare data downloads
Original nursing home datasets
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