Grafton Oaks Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 98 Google reviews

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What this means for your family
Grafton Oaks has seen a dramatic improvement in reviews over the last year, particularly regarding facility cleanliness and staff engagement. However, because of historical reports of medication errors and missing items, we recommend that families maintain active involvement in their loved one's care and perform regular welfare checks.
Google Reviews
Google Reviews
98 reviews on Google“Grafton Oaks Nursing Center has received a significant influx of highly positive reviews in late 2025, with many reviewers highlighting a recent transformation in facility cleanliness, management, and staff quality. While recent feedback is overwhelmingly positive regarding the therapy and nursing teams, some historical reviews raise serious concerns about medication errors, neglect, and the loss of personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised, proactive therapy department
- Attentive and compassionate nursing staff
- Significant improvements in facility cleanliness
- Supportive and professional admissions process
Concerns
- Medication management errors (mentioned by 2 reviewers)
- Loss or theft of personal belongings (mentioned by 2 reviewers)
- Allegations of neglect or poor quality of care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the proactive therapy department here; how does the team work with residents to help them reach their specific mobility goals?
- 2We are so impressed by how much the facility's cleanliness has improved recently; what specific protocols are in place to maintain these high standards of hygiene?
- 3Could you walk us through your process for ensuring medication is administered accurately and how you double-check orders to prevent any errors?
- 4What steps does the nursing team take to ensure that residents' personal belongings are kept secure and accounted for within their rooms?
- 5In the event of a medical emergency during the night, what is the specific protocol for contacting the family and coordinating with physicians?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is the best part of Grafton oaks by far the staff in the therapy department shows you they really care and will do anything to help you accomplish your goals.”
“I am truly impressed with the transformation at Grafton Oaks Nursing Center! The facility has been cleaned up beautifully — it looks amazing and feels warm, welcoming, and full of positive energy.”
“I was given someone else's medicine all together on morning. Thank God I caught it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports that led to deficiencies regarding resident abuse protection and privacy violations, with the most recent occurring in 2025. The facility has recurring issues across fire safety systems, resident care quality, and medication management that have persisted across multiple surveys from 2018-2023. While all documented deficiencies show correction dates, the pattern of repeated violations in core safety and care areas warrants careful consideration during any visit.
Feb 10, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 16, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 18, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Feb 16, 2023Routine12
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Sep 5, 2019Routine10
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Aug 9, 2018Routine20
Construction Deficiencies
Use approved construction type or materials.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Grafton Oaks Nursing Center
for profit
Ownership & Management
Owners
Yyam Holdings LLC
Owner · Organization
Yyam Irrevocable Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit graftonoaks.com
Medicare data downloads
Original nursing home datasets
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