Gem City Healthcare and Rehabilitation Center
Strong Medicare quality ratings; families often praise attentive and caring nursing staff. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
Recent reviews suggest an improvement in care quality and management responsiveness compared to previous years. However, given the historical reports of severe neglect for high-need residents, we strongly recommend that families of medically complex patients conduct an unscheduled visit to observe staffing levels and hygiene standards firsthand.
Google Reviews
Google Reviews
32 reviews on Google“Gem City Healthcare and Rehabilitation Center presents a highly polarized experience for families. While many recent reviewers praise the facility for its attentive nursing staff, helpful social services, and clean environment, others report severe lapses in care, including issues with basic hygiene, inadequate staffing, and poor communication. Prospective families should be aware of the stark contrast between these glowing testimonials and the critical safety concerns raised by some former residents and their families.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Helpful and supportive social services
- Clean and well-maintained facility
- Effective physical and occupational therapy
Concerns
- Inadequate staffing levels leading to slow response times (mentioned by 4 reviewers)
- Poor hygiene and basic care standards for high-need residents (mentioned by 3 reviewers)
- Inadequate communication and responsiveness from management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that some families have noted challenges with call-light response times, what specific protocols do you have in place to ensure residents receive timely assistance, especially during shift changes?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate these therapy goals into the daily care routine for residents who need extra support with hygiene and mobility?
- 3With a 3-star rating in both health inspections and staffing, what specific steps is leadership taking to improve oversight and ensure consistent quality of care for residents?
- 4I see that you actively engage with online feedback; how does your management team use family input to address concerns regarding communication and medication management?
- 5Could you walk me through how the dining experience is structured to ensure residents are receiving proper nutrition and assistance, particularly for those who require help during meal times?
- 6In the event of a sudden change in a resident's health status, what is your specific process for communicating updates to family members and coordinating with their primary physicians?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is top-notch—always attentive, professional, and genuinely caring. Questions and requests were addressed promptly by Ken, Shayla, Dawn and Miranda”
“The nurses and the aides have the biggest and most caring hearts in the industry. I visited weekly and never once was my relative dirty (mind you they were there for 2 years and were bedridden the entire time....never dirty!!!)”
“If your loved one is a total care patient, do not send them here. My father, within 4 days of being placed here, lost a little over 10 pounds. Was always laying in poop.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 12 measures
7
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with a long-term catheter
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered a 2023 survey revealing issues with treatment care and pressure ulcer management. The facility shows recurring problems with medication management, care planning, and infection control across multiple surveys from 2018-2025. While the facility has corrected deficiencies when identified, the persistence of similar issues across years—particularly in medication safety and care planning—suggests ongoing quality concerns that warrant careful consideration.
Jul 1, 2025Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 5, 2019Routine17
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Meet other general requirements.
Oct 3, 2018Routine8
Construction Deficiencies
Install noncombustible or limited-combustible interior walls.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Gem City Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Recover-Care Healthcare
27 facilities nationwide
Chain avg rating: 2.5/5 · Rank 9 of 25
Ownership & Management
Owners
Buckeye Recover Care LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit gemcitynrc.com
Medicare data downloads
Original nursing home datasets
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