Sanctuary at Wilmington Place
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 30 Google reviews
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What this means for your family
While the facility has a history of strong therapy outcomes, the recent surge in reports regarding medical neglect, bed sores, and administrative unresponsiveness is deeply concerning. If you are considering this facility, we strongly advise you to conduct unannounced visits during evening or weekend hours to observe staffing levels and response times personally.
Google Reviews
Google Reviews
30 reviews on Google“The Sanctuary at Wilmington Place receives highly polarized feedback, with recent reviews highlighting severe concerns regarding medical negligence, poor communication, and understaffing. While some families report positive experiences with therapy teams and individual staff members, a significant number of reviewers describe dangerous lapses in care, including unaddressed infections, bed sores, and falls. Families should be aware of a recurring pattern of complaints regarding administrative responsiveness and the quality of care provided during non-daylight shifts.”
Quality Themes
Tap a score for detailsStrengths
- Skilled physical and occupational therapy teams
- Some individual nurses and STNAs are highly praised
- Clean and well-decorated living environments (reported by some)
- Supportive hospice care coordination
Concerns
- Neglect and lack of basic hygiene (e.g., missed showers, bed sores) (mentioned by 5 reviewers)
- Poor communication and unresponsive administration/management (mentioned by 6 reviewers)
- Understaffing, particularly during evening and night shifts (mentioned by 5 reviewers)
- Inadequate medical oversight leading to serious complications or injury (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you tailor those programs to meet each resident's specific recovery goals?
- 2How does the nursing team ensure that personal hygiene routines, like regular showers and skin care, are consistently managed for every resident?
- 3What is the best way for family members to stay in regular contact with the administration and nursing staff regarding updates on our loved one?
- 4Can you walk us through the protocols for medical oversight and how the night shift staff manages medication administration and emergencies?
- 5What kind of daily activities or social outings are planned to keep the residents engaged and connected with one another?
- 6How does the facility coordinate with hospice care providers to ensure a seamless and supportive experience for residents in need of extra care?
Personalized based on this facility's data
Key Review Excerpts
“The wound nurse and acting DON were incompetent. I had an infection and they said that it was healing just fine... I ended up in the hospital and had to have surgery to get the infection out of my bone, joint and tissue.”
“Don't allow your family members to stay here if they are not mobile. They will neglect them until they get bed sores, the aides don't communicate with the nurses who also should be doing checks not just the aides.”
“The facility and staff are fantastic. My mother lived there at the end of her life. The place was always clean, the meals are nutricious and delicious.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 76 deficiencies across multiple surveys, with families filing 13 complaint-triggered reports about serious issues. Problems repeatedly affect medication management, fire safety systems, and nursing supervision, with issues persisting across years including recent medication errors and daily care deficiencies. Most deficiencies report corrections, but the pattern of recurring problems in critical care areas warrants careful evaluation during any visit.
Jan 27, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 2, 2025Routine22
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 2, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 30, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 26, 2024Complaint4
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Apr 25, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Sanctuary at Wilmington Place
nonprofit
Chain Affiliation
American Health Foundation
6 facilities nationwide
Chain avg rating: 2.5/5 · Rank 3 of 6
Ownership & Management
Owners
Haemmerle, J Michael
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit ahfohio.com
Medicare data downloads
Original nursing home datasets
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