Goodwin House Bailey's Crossroads
Strong Medicare quality ratings; families often praise compassionate and long-tenured staff. Still worth an in-person visit.
based on 42 Google reviews
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What this means for your family
Goodwin House is highly regarded for its compassionate staff and effective rehabilitation services, making it a strong candidate for long-term care. However, families should be aware of potential communication lapses between staff departments and should verify if the current dining options meet their loved one's expectations.
Google Reviews
Google Reviews
42 reviews on Google“Goodwin House Bailey's Crossroads is a well-regarded Life Plan Community that offers a range of services from independent living to skilled nursing and hospice care. Families and residents generally praise the compassionate staff and the quality of care, though some note that the facility could benefit from physical updates and improvements to dining options.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and long-tenured staff
- Excellent hospice and end-of-life care
- Effective rehabilitation therapy team
- Clean and well-maintained environment
Concerns
- Communication gaps among staff (mentioned by 2 reviewers)
- Dining quality and menu choices (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We were so impressed to see your 5-star staffing rating; how do you ensure that the long-tenured, compassionate care mentioned by families stays consistent across all shifts?
- 2With such a high rating for your rehabilitation team, could you walk us through how a resident transitions from therapy back into their daily routine?
- 3How do you manage communication between the nursing staff and family members to ensure we are always updated on any changes in our loved one's care?
- 4We'd love to hear more about the dining experience, specifically how much variety there is in the daily menus and how much input residents have on food choices.
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating with doctors?
- 6What kind of daily activities or social outings are planned to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff was very kind and communicated throughout the rehab process. Within a few weeks, the therapists had my 94 year old mom up and walking.”
“Family member enrolled in home hospice. Excellent care from very responsive team- day and night. Knowledgable staff, great CNA care.”
“The staff seem to genuinely care, and I often see the same staff there year after year, so not strangers I guess.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of recurring deficiencies across three surveys, with all 17 issues reportedly corrected by the provider. The most frequent problems involve safety hazards and accident prevention, respiratory care, and food service operations. Notable concerns include repeated food safety violations and issues with care planning, medication management, and resident notification procedures. While the facility corrects identified problems, the recurring nature of safety and care issues across multiple survey years suggests families should inquire about sustained improvement efforts during their visit.
Aug 21, 2024Routine8
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Apr 26, 2023Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Nov 4, 2021Routine7
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Ownership & Operations
Who Operates This Facility
Goodwin House Bailey's Crossroads
nonprofit
Ownership & Management
Owners
Liebreich, Robert
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit goodwinliving.org
Medicare data downloads
Original nursing home datasets
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