Strong Medicare quality ratings; public reviewers often praise compassionate and long-tenured staff. Still worth an in-person visit.
based on 42 Google reviews

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Goodwin House Bailey's Crossroads has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: compassionate and long-tenured staff and excellent hospice and end-of-life care. Review the component ratings and current source records before deciding.
Goodwin House Bailey's Crossroads is a well-regarded Life Plan Community that offers a range of services from independent living to skilled nursing and hospice care. Families and residents generally praise the compassionate staff and the quality of care, though some note that the facility could benefit from physical updates and improvements to dining options.
Quality Themes
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Concerns
Rating Trends
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Distribution · 47 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The staff was very kind and communicated throughout the rehab process. Within a few weeks, the therapists had my 94 year old mom up and walking.”
“Family member enrolled in home hospice. Excellent care from very responsive team- day and night. Knowledgable staff, great CNA care.”
“The staff seem to genuinely care, and I often see the same staff there year after year, so not strangers I guess.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows a pattern of recurring deficiencies across three surveys, with all 17 issues reportedly corrected by the provider. The most frequent problems involve safety hazards and accident prevention, respiratory care, and food service operations. Notable concerns include repeated food safety violations and issues with care planning, medication management, and resident notification procedures. While the facility corrects identified problems, the recurring nature of safety and care issues across multiple survey years suggests families should inquire about sustained improvement efforts during their visit.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Goodwin House Bailey's Crossroads
nonprofit
Owners
Liebreich, Robert
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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