Good Samaritan Health Care Ctr
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
While this facility offers highly effective rehabilitation therapy and a clean environment, the recent increase in negative reviews regarding medical oversight and staff professionalism is concerning. If you choose this facility, ensure you have a family member present frequently to monitor medical care and advocate for your loved one, especially regarding medication management and hygiene.
Google Reviews
Google Reviews
26 reviews on Google“Good Samaritan Health Care Center receives highly polarized feedback, with many families praising the facility for successful short-term rehabilitation and attentive nursing staff. However, a significant number of reviewers report severe concerns regarding neglect, unprofessional behavior, and a perceived decline in quality following a change in management. Families should weigh the positive experiences in physical therapy against serious allegations of poor medical oversight and staff misconduct.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Friendly and compassionate nursing staff
- Successful short-term rehabilitation outcomes
Concerns
- Negligent medical care and lack of oversight (mentioned by 4 reviewers)
- Rude or unprofessional staff behavior (mentioned by 4 reviewers)
- Maintenance issues with room equipment (call buttons, bed remotes) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the facility having a 5-star rating for health inspections, what specific protocols do you have in place to ensure consistent medical oversight and daily care management for residents?
- 2I noticed that medication management is a high priority for our family; could you walk me through your process for ensuring accuracy and timely administration of medications?
- 3How do you foster open communication between the nursing staff and family members to ensure we are kept in the loop regarding our loved one's health status?
- 4Since some residents rely heavily on equipment like call buttons and bed remotes, how often is this equipment tested and maintained to ensure it is always functioning properly?
- 5Could you describe the culture of your nursing team and how you encourage professional, compassionate interactions with residents throughout their daily routines?
- 6Given the facility's strong reputation for physical and occupational therapy, how do you integrate these rehabilitation activities into the daily life of a long-term resident?
Personalized based on this facility's data
Key Review Excerpts
“The entire team, from start to finish, gave my husband wonderful care during his short-term rehab stay. From Erica for making it possible, to Team 5 (Hi Becky), to Carrie, to the Rehab team for OT/PT, to the food (thank you Libby), my husband was well taken care of.”
“Both of my parents were at Good Sam for a while...we are impressed at the nursing staff, kitchen, admin, physical therapy and occupational therapy and 99 percent of the staff were amazing.”
“This place is an absolute nightmare they let my grandpa lay in bed three days after having a stroke not only that he got his food port on his side infected because they weren’t doing there part and flushing it out”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 62 deficiencies across 7 surveys, including 6 complaint-triggered cases where families reported problems. Recurring issues involve medication management, infection control, fire safety systems, and electrical equipment problems. While the facility corrects violations when cited, the same safety and care issues repeatedly surface across multiple years, suggesting systemic challenges with maintaining consistent standards.
Nov 18, 2025Routine10
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 7, 2024Routine23
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 29, 2024Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Jul 1, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 4, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Good Samaritan Health Care Ctr
for profit
Chain Affiliation
Regency Pacific Management
27 facilities nationwide
Chain avg rating: 3.6/5 · Rank 10 of 27 (Best)
Ownership & Management
Owners
Bd Facilities LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit regency-pacific.com
Medicare data downloads
Original nursing home datasets
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