Garden Village
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 43 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 14)
Bottom 25% in WA · Below recommended RN staffing · Above recommended total nurse staffing · $102,166 in fines
What this means for your family
While the therapy and memory care departments receive high praise, the facility has a pattern of serious complaints regarding basic care, hygiene, and communication. Before choosing this facility, we strongly recommend requesting a tour of the specific unit your loved one will occupy and asking management directly how they handle incident reporting and staff-to-resident ratios on weekends.
Google Reviews
Google Reviews
43 reviews on Google“Garden Village presents a highly polarized experience for families, with some praising the therapy team and staff kindness while others report severe neglect and safety concerns. Frequent complaints include residents being left in soiled linens, lack of hydration, and poor communication regarding medical incidents. Families should be aware of the stark contrast between positive testimonials and reports of systemic understaffing and hygiene issues.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate therapy team
- Engaging activity staff
- Some highly attentive and friendly nursing staff
- Clean environment in specific units
Concerns
- Neglect of basic hygiene and hydration (mentioned by 6 reviewers)
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Poor communication regarding medical incidents or falls (mentioned by 3 reviewers)
- Food quality and temperature issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the activity team is highly praised; what are some of the most popular daily programs or social events residents are currently participating in?
- 2Could you walk me through your process for updating families on medical incidents or falls, and how you ensure that communication remains consistent?
- 3Given the importance of hydration and personal care, what specific protocols or schedules do you have in place to ensure these needs are met consistently throughout the day?
- 4I see your team is working on improving communication; what is the best way for me to reach a staff member or nurse if I have a question about my loved one's care?
- 5How does your nursing team manage medication administration to ensure accuracy and timeliness for each resident?
- 6We understand that staffing levels can impact response times; how do you manage call-bell response times during peak hours or shift changes?
Personalized based on this facility's data
Key Review Excerpts
“The staff in memory care unit are amazing. They treat the residents like family. They effectively communicate with family members about their loved ones medical updates on regular basis.”
“I've come in to find my mother, bruised from the top of her face all the way down, with No Explanation of what happened, and she has no memory of what happened”
“I love the therapy team, they genuinely care about my functional improvement. The cleanliness of the building has improved. The salads are good, but the hot foods are often cold by the time they get to me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Garden Village has significant ongoing issues with families filing multiple complaint reports that triggered 27 deficiencies across surveys. The facility shows recurring problems in safety hazard prevention, medication management, and emergency preparedness, with these issues persisting across multiple years despite corrections. While all violations have correction dates, the pattern of repeated deficiencies in critical areas like resident protection and safety supervision suggests systemic challenges that warrant careful consideration during any visit.
Dec 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 9, 2025Routine22
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Sep 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 24, 2025Complaint1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Apr 16, 2025Complaint1
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Mar 6, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Oct 29, 2024
$52,507
Payment Denial
Oct 29, 2024
29-day denial
Fine
Aug 31, 2023
$22,164
Fine
Jul 13, 2023
$27,495
Ownership & Operations
Who Operates This Facility
Garden Village
nonprofit
Chain Affiliation
Avalon Health Care
16 facilities nationwide
Ownership & Management
Owners
Yakima Valley Memorial Hospital Association
Owner · Organization
Multicare Health System
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit gvyakima.org
Medicare data downloads
Original nursing home datasets
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