Glendale Gardens Nursing & Rehab
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 31 Google reviews
Watch Glendale Gardens Nursing & Rehab
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility shows a pattern of inconsistency where some families have excellent experiences with leadership and therapy, while others report critical failures in basic care and responsiveness. If you are considering this facility, we strongly recommend conducting an unannounced visit during evening or weekend hours to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
31 reviews on Google“Glendale Gardens Nursing & Rehab receives highly polarized feedback, with some families praising the compassionate staff and effective physical therapy, while others report severe neglect and safety concerns. Critical reviews frequently cite issues with responsiveness, hygiene, and staffing shortages, particularly in the rehabilitation wing. Potential families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate and caring individual staff members
- Supportive administrative leadership
- Homelike environment
Concerns
- Slow or non-existent response to call buttons and medical emergencies (mentioned by 4 reviewers)
- Understaffing leading to neglect of basic hygiene needs (mentioned by 3 reviewers)
- Poor food quality (mentioned by 2 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, what specific protocols are in place to ensure that call buttons are answered promptly, especially during overnight or shift-change hours?
- 2I noticed some feedback regarding the dining experience; could you walk me through how the facility is working to improve food quality and the variety of meal options for residents?
- 3With the current CMS staffing rating, how do you ensure that residents receive consistent support with daily hygiene and personal care needs throughout the day?
- 4What steps are being taken to address the recent maintenance and cleanliness concerns to ensure the environment remains comfortable and well-kept for all residents?
- 5Since many families have praised the physical and occupational therapy programs here, how do you integrate those successes into the daily routine for residents who need ongoing rehabilitation?
- 6Could you explain your communication process for keeping families updated when there is a change in a resident's health status or a medication management adjustment?
Personalized based on this facility's data
Key Review Excerpts
“The administrator at this location is absolutely a God sent man! He took the time when I was upset and stressed over my mom to sit and talk with me about what my momma needed and the care she got while in rehab.”
“On my mom's first night--after 11 days in the hospital--she had a medical emergency (bleeding) and waited 4 hours before anyone responded! A nice CNA did respond, but left to go 'find' a nurse.”
“My father-in-law stayed here, and while the facility is clean and several staff members were kind, we experienced some serious issues worth sharing. We had repeated problems with a nurse named Cindy, who was often rude, dismissive, and scolded him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning complaint-triggered deficiencies, with 10 instances where families filed reports prompting federal inspections. The most recurring problems involve resident safety and accident prevention, abuse and neglect reporting, and infection control. Recent complaints in 2024-2025 continue to focus on safety hazards and failure to properly report suspected abuse, indicating persistent issues with protecting vulnerable residents despite corrections.
Apr 24, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Mar 4, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 11, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 10, 2025Routine10
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 1, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 1, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Glendale Gardens Nursing & Rehab
for profit
Chain Affiliation
James & Judy Lincoln
56 facilities nationwide
Chain avg rating: 2.5/5 · Rank 21 of 56
Ownership & Management
Owners
Lincoln, James
Owner
Lincoln, Judy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit glendalenursingrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
James River Nursing and Rehabilitation
1.4 miNursing Home · Springfield, MO
Spring Valley Health & Rehabilitation Center
2.9 miNursing Home · Springfield, MO
Springfield Villa
3.4 miNursing Home · Springfield, MO
Cox Medical Centers Meyer Orthopedic and Rehab
3.5 miNursing Home · Springfield, MO
Maples Health and Rehabilitation, the
4.2 miNursing Home · Springfield, MO
Birch Pointe Health and Rehabilitation
4.3 miNursing Home · Springfield, MO