Doverwood Village
Strong Medicare quality ratings; families often praise highly skilled and empathetic physical therapy team. Still worth an in-person visit.
based on 119 Google reviews
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What this means for your family
Doverwood Village offers an exceptional physical therapy department and a beautiful, engaging environment that many residents enjoy. However, families should be aware of consistent reports regarding slow response times to call lights and inconsistent nursing care. We strongly recommend visiting during off-hours and asking specifically how the facility manages patient safety and medication administration during night shifts.
Google Reviews
Google Reviews
119 reviews on Google“Doverwood Village is frequently praised for its beautiful, clean facility and a highly effective, professional physical therapy department that many families credit for their loved ones' recovery. However, the facility faces significant, recurring criticism regarding inconsistent nursing care, slow response times to call lights, and poor communication between staff and families. While many visitors enjoy the unique, neighborhood-style environment, others report serious concerns about patient safety, hygiene, and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and empathetic physical therapy team
- Beautiful, clean, and well-maintained facility
- Unique, interactive environment (cinema, pub, restaurant)
- Professional and caring staff members
Concerns
- Slow or unresponsive call light system (mentioned by 5 reviewers)
- Inconsistent nursing care and neglect of basic needs (mentioned by 6 reviewers)
- Poor communication from social services and nursing staff (mentioned by 3 reviewers)
- Patient falls and lack of adequate fall-risk precautions (mentioned by 3 reviewers)
- Poor food quality and lack of menu variety (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 127 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed Doverwood Village has some wonderful amenities like the cinema and pub; how do you encourage residents to get out of their rooms and participate in these social areas?
- 2With a 2-star staffing rating from CMS, what specific steps are you taking to ensure that call lights are answered promptly and that residents' basic daily needs are consistently met?
- 3I appreciate how active you are in responding to feedback online; how do you translate that commitment to responsiveness into your daily communication with families regarding their loved one's care?
- 4Given that fall prevention is a priority for us, could you walk me through your specific protocols for assessing a resident's fall risk and the measures you put in place to keep them safe?
- 5I've read that some families have had concerns regarding the dining experience; what is the current process for ensuring residents receive nutritious, appetizing meals that meet their dietary preferences?
- 6In the event of a medical change or emergency, what is your standard procedure for notifying the family, and how do you ensure that information flows clearly between the nursing team and the social services department?
Personalized based on this facility's data
Key Review Excerpts
“The highlight of my experience was the physical therapy department. This department not only provides good services, but a great atmosphere and a friendly environment for those patients that are in there they’re very competent very friendly and work well with the residents”
“The realistic touches of outside society such as the cinema, the pub, and the restaurant make this facility one of the best for your loved ones. When other facilities might have you feeling confined and depressed by the same bland walls, Doverwood Village separates itself by adding these interactive areas for the residents.”
“The nursing staff showed little interest in the patients problems. I would give it a one. The aides for the most part were always very willing to help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Doverwood Village shows a concerning pattern with 33 deficiencies across 7 surveys, including 6 complaint-triggered incidents where families filed reports. The facility struggles most with fire safety systems, resident rights, and care planning. Recent complaints in 2024-2025 involved pest control, respiratory care, medication management, and medical records, suggesting ongoing operational issues despite the facility reporting corrections for all past deficiencies.
Jun 27, 2025Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 27, 2025Complaint2
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 11, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 7, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 27, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Ownership & Operations
Who Operates This Facility
Doverwood Village
for profit
Chain Affiliation
Carespring
16 facilities nationwide
Chain avg rating: 4.2/5 · Rank 4 of 16 (Best)
Ownership & Management
Owners
Cs Hillandale Holdings LLC
Owner · Organization
Barry N Bortz 06042009 Tr
Owner (parent company) · Organization
Bortz Family Irrevocable T/a
Owner (parent company) · Organization
Carespring Health Care Holdings Lp
Owner (parent company) · Organization
Eppers, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
119 reviews from families & visitors
Official Website
Visit carespring.com
Medicare data downloads
Original nursing home datasets
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