Birchwood Care Center
Strong Medicare quality ratings; families often praise warm, family-like atmosphere. Still worth an in-person visit.
based on 52 Google reviews
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What this means for your family
Birchwood Care Center has a strong reputation for a warm, family-like environment and dedicated memory care, making it a potentially good fit for residents needing consistent, compassionate daily attention. However, families should be aware of recurring complaints regarding administrative communication and responsiveness. We strongly recommend scheduling a tour and asking specifically how the facility handles family concerns and medical updates to ensure their communication style aligns with your expectations.
Google Reviews
Google Reviews
52 reviews on Google“Birchwood Care Center receives highly polarized reviews, with many families praising the facility for its warm, family-like atmosphere and attentive nursing staff. However, a significant number of critical reviews highlight serious concerns regarding administrative communication, inconsistent care quality, and unprofessional behavior from staff members. Families considering this facility should be aware of these conflicting experiences, as reports of excellent care are frequently countered by reports of neglect and poor management.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-like atmosphere
- Attentive and compassionate nursing staff
- Clean and well-maintained environment
- Effective physical and occupational therapy teams
Concerns
- Poor administrative communication and responsiveness (mentioned by 5 reviewers)
- Inconsistent or neglectful patient care (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very high response rate to online feedback; what is your process for ensuring families feel heard and kept in the loop regarding their loved one's care?
- 2With a 5-star CMS health inspection rating, how does your team maintain such high standards of cleanliness and environment for the residents?
- 3Since staffing levels are a key focus for your facility, how do you ensure that every resident receives consistent, personalized attention throughout the day and night?
- 4I’ve read that your therapy teams are excellent; could you walk me through how you integrate physical and occupational therapy into a resident's daily routine?
- 5What opportunities are available for residents to socialize or participate in events, and how do you encourage participation for those who might be more reserved?
- 6In the event of a medical concern, what is the standard protocol for communicating updates and care changes to family members in a timely manner?
Personalized based on this facility's data
Key Review Excerpts
“I’ve been extremely impressed with the professionalism and the commitment to providing loving and quality care at Birchwood. Our mother has been there in the memory ward since mid-June and has been cared for under sometimes difficult and challenging circumstances because of her dementia.”
“Overall I feel that they did an extremely good job in the area of day to day care, but also that they would often drop the ball when I felt there was a health care problem. They never got problems solved quickly! Ever!”
“The medical staff is ok, just ok. The management is abhorrent. Beware!!! Do your research. They have sent the police to my house three times for No apparent reason.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Birchwood Care Center has 32 deficiencies across three surveys, primarily involving fire safety systems, medication management, and resident care quality. Most concerning are recurring issues with sprinkler systems, emergency lighting, and fire alarms that persist across multiple inspections from 2019 to 2025. While the facility has correction plans for all violations, the pattern of repeated safety deficiencies suggests ongoing compliance challenges that families should discuss during visits.
Mar 6, 2025Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Feb 14, 2022Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 3, 2019Routine21
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Ownership & Operations
Who Operates This Facility
Birchwood Care Center
for profit
Chain Affiliation
Carespring
16 facilities nationwide
Chain avg rating: 4.2/5 · Rank 9 of 16 (Best)
Ownership & Management
Owners
Cs Hillandale Holdings LLC
Owner · Organization
Barry N Bortz 06042009 Tr
Owner (parent company) · Organization
Bortz Family Irrevocable T/a
Owner (parent company) · Organization
Carespring Health Care Holdings Lp
Owner (parent company) · Organization
Eppers, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit carespring.com
Medicare data downloads
Original nursing home datasets
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