Nursing HomeMedicaid Medicare 5-star

Birchwood Care Center

Strong Medicare quality ratings; public reviewers often praise warm, family-like atmosphere. Still worth an in-person visit.

4070 Hamilton Mason Road, Hamilton, OH 45011|75 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 53 Google reviews

(513) 868-3300 Directions Website

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What this means for your family

Birchwood Care Center has a strong overall Medicare rating. Public reviewers frequently mention: warm, family-like atmosphere and attentive and compassionate nursing staff. Review the component ratings and current source records before deciding.

Google Reviews

89 public Google reviews available

Birchwood Care Center receives highly polarized reviews, with many families praising the facility for its warm, family-like atmosphere and attentive nursing staff. However, a significant number of critical reviews highlight serious concerns regarding administrative communication, inconsistent care quality, and unprofessional behavior from staff members. Families considering this facility should be aware of these conflicting experiences, as reports of excellent care are frequently countered by reports of neglect and poor management.

Quality Themes

Tap a score for details

Strengths

Warm, family-like atmosphere
Attentive and compassionate nursing staff
Clean and well-maintained environment
Effective physical and occupational therapy teams

Concerns

Poor administrative communication and responsiveness (mentioned by 5 reviewers)
Inconsistent or neglectful patient care (mentioned by 4 reviewers)
Unprofessional or rude staff behavior (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 89 analyzed

⚡26 reviews posted between Jul 25, 2024 – Jul 26, 2024 · 26 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed you have a very high response rate to online feedback; what is your process for ensuring families feel heard and kept in the loop regarding their loved one's care?
2With a 5-star CMS health inspection rating, how does your team maintain such high standards of cleanliness and environment for the residents?
3Since staffing levels are a key focus for your facility, how do you ensure that every resident receives consistent, personalized attention throughout the day and night?
4I’ve read that your therapy teams are excellent; could you walk me through how you integrate physical and occupational therapy into a resident's daily routine?
5What opportunities are available for residents to socialize or participate in events, and how do you encourage participation for those who might be more reserved?
6In the event of a medical concern, what is the standard protocol for communicating updates and care changes to family members in a timely manner?

Personalized based on this facility's data

Key Review Excerpts

“I’ve been extremely impressed with the professionalism and the commitment to providing loving and quality care at Birchwood. Our mother has been there in the memory ward since mid-June and has been cared for under sometimes difficult and challenging circumstances because of her dementia.”

Memory care family member · 2024★★★★★

“Overall I feel that they did an extremely good job in the area of day to day care, but also that they would often drop the ball when I felt there was a health care problem. They never got problems solved quickly! Ever!”

Long-term resident's family · 2019★★★☆☆

“The medical staff is ok, just ok. The management is abhorrent. Beware!!! Do your research. They have sent the police to my house three times for No apparent reason.”

Long-term resident's family · 2023★☆☆☆☆

Source: 89 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.73hrs

97%

Registered nurses for medical care

Total Nursing

3.85hrs

94%

All nurses + aides combined

Staff Turnover

31%

Lower is better (< 30% = good)

RN Turnover

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility51.2%

Worse than Avg

Here

51.2%

12.8%

30.1%

Butler

34.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents needing more daily help over time

↓ Lower is better

This Facility1.5%

Better than Avg

Here

1.5%

13.9%

5.3%

Butler

6.3%

Residents whose walking got worse

↓ Lower is better

This Facility2.8%

Better than Avg

Here

2.8%

14.1%

6.1%

Butler

6.9%

Residents on antipsychotic medication

↓ Lower is better

This Facility4.8%

Better than Avg

Here

4.8%

15.4%

8.8%

Butler

6.8%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

92.7%

Butler

94.5%

Residents vaccinated for the flu

↑ Higher is better

This Facility97.1%

Better than Avg

Here

97.1%

95.5%

94.5%

Butler

92.4%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

82.0%

78.5%

Butler

83.7%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility94.1%

Better than Avg

Here

94.1%

79.8%

75.6%

Butler

82.3%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.2%

Butler

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

11findings in history

Latest survey: 0 · well below OH avg (10.1)

Birchwood Care Center has 32 deficiencies across three surveys, primarily involving fire safety systems, medication management, and resident care quality. Most concerning are recurring issues with sprinkler systems, emergency lighting, and fire alarms that persist across multiple inspections from 2019 to 2025. While the facility has correction plans for all violations, the pattern of repeated safety deficiencies suggests ongoing compliance challenges that families should discuss during visits.

Mar 6, 2025Routine2 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Feb 14, 2022Routine9 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Birchwood Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Carespring

Chain Size

16 facilities nationwide

Chain avg rating: 4.2/5 · Rank 1 of 16 (Highest rating)

Ownership & Management

Owners

Cs Hillandale Holdings LLC

Owner · Organization

100%

Barry N Bortz 06042009 Tr

Owner (parent company) · Organization

Bortz Family Irrevocable T/a

Owner (parent company) · Organization

Carespring Health Care Holdings Lp

Owner (parent company) · Organization

Eppers, David

Owner (parent company)

Key personnel

Chirumbolo, ChristopherOfficer / DirectorCarespring Health Care Management, LLCManagerDixon, AndrewManagerDixon, AndrewAdp of the Snf

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(513) 868-3300

carespring.com

4070 Hamilton Mason Road

Hamilton, OH 45011

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

53 reviews from families & visitors

Official Website

Visit carespring.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.