Gardens at West Shore, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 103 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
Below average in PA · Below recommended RN staffing · Below chain average · $32,802 in fines
What this means for your family
Given the high volume of reports regarding patient neglect, unsanitary conditions, and communication failures, this facility carries significant risks. If you must consider this location, perform an unannounced visit to check the cleanliness of the rooms and observe staff-to-resident interactions, and ensure you have a direct line of contact with a specific supervisor rather than relying on the general phone line.
Google Reviews
Google Reviews
103 reviews on Google“The Gardens at West Shore faces severe and recurring criticism regarding patient neglect, poor communication, and unsanitary conditions. While a subset of reviews praises specific staff members and the therapy team, these positive experiences are heavily outweighed by reports of residents suffering from untreated wounds, lack of hygiene, and unresponsive administration. Families considering this facility should be aware of the consistent pattern of complaints regarding basic care standards and difficulty reaching staff by phone.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated rehabilitation therapy team
- Select individual nursing and CNA staff members
- Pet-friendly environment
Concerns
- Chronic neglect and poor hygiene (soiled linens, lack of showers, bedsores) (mentioned by 14 reviewers)
- Communication failures (unanswered phones, lack of updates to family) (mentioned by 12 reviewers)
- Understaffing leading to slow response times and missed care (mentioned by 9 reviewers)
- Unsanitary facility conditions (odors, filth, bedbugs) (mentioned by 7 reviewers)
- Medication management errors and lack of medical oversight (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 133 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing is a priority, could you walk me through your current process for ensuring residents receive timely assistance with daily hygiene and linen changes?
- 2I noticed that communication is a key focus for families; what is your standard protocol for providing regular updates to family members regarding a resident's health and daily status?
- 3With your rehabilitation therapy team being a noted strength, how do you integrate their work with the nursing staff to ensure consistent care for residents recovering from an injury or illness?
- 4Could you describe the daily cleaning schedule for resident rooms and common areas to ensure the environment remains comfortable and sanitary for everyone?
- 5I see that you are a pet-friendly facility; how do you manage the integration of pets into the daily environment while maintaining cleanliness and safety for all residents?
- 6What specific oversight measures do you have in place to ensure accuracy and safety in medication management for residents?
Personalized based on this facility's data
Key Review Excerpts
“My uncle had to be put in here for a TBI therapy and they left him fall several times smashing his head over and over. Food is nasty and unsanitary, never showered him, bedbugs.”
“My 93 year old mother was transferred there from UMPC for Rehab only, after having her leg amputated below the knee. She never recieved one minute of rehabilitation services while at The Gardens at West Shore.”
“The therapy team who was awesome !! I would also like to especially recognize Carra my nurse and Mohgan my guardian angel nurse, Katrina my CNA.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with 58 deficiencies spanning three years and frequent family complaints triggering 23 investigations. Primary recurring issues include inadequate resident care planning and assessments, pressure ulcer care problems, and medication management failures. While all violations show correction dates, the persistent pattern of problems in basic care areas like maintaining a safe environment and providing proper medical care suggests ongoing quality issues that families should carefully evaluate before considering placement.
Feb 9, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 26, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 7, 2025Routine8
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Sep 26, 2024Complaint2
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Sep 26, 2024Routine12
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jul 10, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Federal Penalties
Fine
Feb 9, 2026
$14,015
Fine
Feb 9, 2026
$14,020
Fine
Feb 22, 2024
$23,491
Ownership & Operations
Who Operates This Facility
Gardens at West Shore, the
for profit
Chain Affiliation
Priority Healthcare Group
14 facilities nationwide
Chain avg rating: 2.8/5 · Rank 11 of 14
Ownership & Management
Owners
Hashtag Holdings LLC
Owner · Organization
Blglpa LLC
Owner (parent company) · Organization
Fair Oaks Family Holdings LLC
Owner (parent company) · Organization
Hashtag-El-Holdings LLC
Owner (parent company) · Organization
Samara Holdings Company LLC
Owner (parent company) · Organization
Strawberry Hill Holdings LLC
Owner (parent company) · Organization
Sebbag, Gabriel
Owner (parent company)
Gamzeh, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Glatzer, Akiva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Greatorex, Tina
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Schiowitz, Marc
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
103 reviews from families & visitors
Official Website
Visit gardenswestshore.com
Medicare data downloads
Original nursing home datasets
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