Artis Senior Living of West Shore
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 35 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking specialized memory care, as the staff is highly praised for their expertise in dementia and their compassionate approach. The community offers a wonderful sense of dignity and engagement for residents. While the care is exceptional, you may want to confirm their protocols for managing minor health transitions or personal items during periods of health changes.
Google Reviews
Google Reviews
35 reviews analyzed“Families considering Artis Senior Living of West Shore can expect a highly compassionate environment, with numerous reviewers praising the staff's ability to provide personalized, dignified care for those with dementia. The facility is frequently lauded for its warm, family-like atmosphere and its success in helping residents thrive through engaging activities. While the vast majority of feedback is overwhelmingly positive, one reviewer noted minor issues regarding clothing and health transitions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Specialized, personalized memory care
- Engaging resident activities and events
- Warm, family-oriented atmosphere
- Clean and bright facilities
Concerns
- Minor issues with clothing and health transitions
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to every family's feedback; how does that culture of communication translate to the daily care of residents?
- 2With your focus on personalized memory care, how do you tailor daily activities to match each resident's specific interests and hobbies?
- 3How does the staff manage the transition process for new residents to ensure they feel comfortable and settled in their new home?
- 4What specific protocols are in place to ensure that personal items, like clothing, are carefully tracked and managed for each resident?
- 5In the event of a medical emergency after hours, what is the immediate process for contacting both the family and medical professionals?
- 6The facility looks incredibly bright and clean; how does the team maintain this environment while ensuring it remains a warm, family-oriented space for the 64 residents?
Personalized based on this facility's data
Key Review Excerpts
“I've been Mom's live-in caregiver for 2 years and we'd reached the point where I'd done all I could do and I needed help. Mom's dementia was causing anger towards me while being dependent on me for help with meals, insulin for her diabetes, and personal hygiene.”
“The team treats all of their residents with dignity, and recognize the individuality of every resident. I am especially grateful to Serenity and Jesse who show incredible compassion and kindness to the residents and families here.”
“My husband was at Artis West Shore for almost a year. I was so pleased with the care he received from the amazing staff. It was like a family and everyone called me by my and name.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Artis Senior Living of West Shore underwent 18 inspections, resulting in 8 clean reports and 20 recorded violations. Documented findings included issues regarding resident care protocols, documentation accuracy, and facility maintenance standards.
Jun 12, 2025Routine
Residents were subjected to physical abuse and physical altercations resulting in injuries such as a bleeding lip and skin tears.
Poisonous materials, specifically toothpaste with warning labels, were found accessible in a resident's room.
A chair in a resident's room was observed to be heavily soiled with a dark substance.
Oct 30, 2024Routine
Multiple incidents occurred where residents were physically pushed or grabbed by other residents, resulting in injuries such as bruising and a trip to the ER.
Sep 26, 2023Routine
Multiple incidents of resident physical altercations were observed, including residents throwing forks, punching each other, and kicking, resulting in injuries such as facial lacerations and a chin cut requiring sutures.
Jul 27, 2023Routine
An allegation of abuse involving a physical altercation was not relayed to the local Area Agency on Aging, nor was an Act 13 form completed and sent within 48 hours.
A resident was subjected to physical harm during a verbal and physical altercation with another resident.
The initial support plan for Resident #3 was completed outside of the required 72-hour window following admission to the Secure Dementia Care Unit.
Jun 21, 2023Routine
A container of Kettle Kleen, labeled as poisonous if swallowed, was found unlocked and accessible to residents in the dementia care unit.
Emergency telephone numbers for the nearest hospital and fire department were not posted by the telephones in the community center and room 403.
The facility failed to conduct a fire drill during sleeping hours within the required 6-month interval.
Dec 28, 2022RoutineCleanReport
No deficiencies found during this inspection.
May 25, 2022Routine
Uncovered trashcans were observed in the bathrooms of resident rooms #301 and #473.
Resident #1's most recent medical evaluation was completed on 10/25/2021, exceeding the annual requirement.
Dec 20, 2021RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Artis Senior Living of Lemoyne LLC
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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