Garden Terrace at Overland Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 81 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (23 vs median 9.0)
Bottom 25% in KS · Below recommended RN staffing · Worst in LIFE CARE CENTERS OF AMERICA chain · $67,643 in fines · Abuse citation
What this means for your family
Garden Terrace is highly regarded for its specialized memory care and compassionate staff, making it a strong contender for families prioritizing emotional support and engagement. However, because some families have reported concerns regarding hygiene and staff attentiveness, we recommend scheduling unannounced visits during weekends or evening hours to observe staffing levels and care quality firsthand.
Google Reviews
Google Reviews
81 reviews on Google“Garden Terrace at Overland Park is widely praised for its dedicated, compassionate staff and specialized expertise in memory care, with many families noting significant improvements in their loved ones' well-being. While the facility is frequently described as older and in need of cosmetic updates, the primary concerns raised by some reviewers involve inconsistent laundry services, staff phone usage, and occasional lapses in responsiveness or hygiene care.”
Quality Themes
Tap a score for detailsStrengths
- Highly compassionate and attentive nursing staff
- Strong expertise in Alzheimer's and memory care
- Engaging and well-organized activities program
- Transparent and responsive administrative leadership
Concerns
- Staff distracted by personal phone usage (mentioned by 2 reviewers)
- Inconsistent laundry services and lost personal items (mentioned by 2 reviewers)
- Building is older and requires cosmetic updates (mentioned by 4 reviewers)
- Inadequate hygiene care or responsiveness (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With the facility being an older building, what is your current plan for ongoing maintenance and cosmetic updates to ensure a comfortable living environment?
- 3Given the recent focus on health inspection standards, what specific steps are you taking to ensure consistent hygiene care and responsiveness for every resident?
- 4I see your activities program is highly regarded; could you walk me through how you tailor these programs to keep residents engaged throughout the week?
- 5What protocols do you have in place to ensure staff remain fully focused on resident care during their shifts, especially regarding the use of personal devices?
- 6How do you track and manage personal belongings to ensure that items like laundry don't go missing during the cleaning process?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Garden Terrace are outstanding. They really work to address individual resident needs. Simple things like shifting where the nurse's station is, to positioning residents for compatibility make a huge difference.”
“My husband, my soulmate, looks better than he has since he entered his 1st memory care facility 2 years ago. I can attribute this to the loving care he is receiving at Garden Terrace.”
“This facility is full of 5-star staff! From the executive director (Debbie), to business (Kim), to admissions (Janie), to nursing (Lilly), to social work (Caidyn), to activities (Bailey), to facilities (Mills), to my step-father's hall nurse (Ann), and on and on.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints triggering significant deficiencies in resident protection from abuse/neglect, dementia care, and medication management. The facility shows persistent problems across multiple surveys from 2022-2025, with recurring issues in safety supervision, care planning, and staff training. While the provider reports correction dates for violations, the pattern of repeated deficiencies in core care areas raises concerns about sustained quality improvements.
Dec 30, 2025Complaint2
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 15, 2025Routine14
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Use approved construction type or materials.
Construction Deficiencies
Install noncombustible or limited-combustible interior walls.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 15, 2025Complaint20
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Oct 21, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 22, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Dec 30, 2025
$35,875
Fine
Oct 2, 2025
$14,901
Fine
Jun 10, 2025
$14,362
Fine
Oct 21, 2024
$14,433
Fine
Jul 22, 2024
$8,190
Ownership & Operations
Who Operates This Facility
Garden Terrace at Overland Park
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 183 of 194 (Worst)
Ownership & Management
Owners
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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