See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Garden Terrace at Overland Park

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

7541 Switzer Road, Overland Park, KS 66214163 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 81 Google reviews

5
4
3
2
1
Garden Terrace at Overland Park Nursing Home in Overland Park, KS — Street View
Street View

Watch Garden Terrace at Overland Park

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (23 vs median 9.0)

Bottom 25% in KS · Below recommended RN staffing · Worst in LIFE CARE CENTERS OF AMERICA chain · $67,643 in fines · Abuse citation

Source: Medicare data

What this means for your family

Garden Terrace is highly regarded for its specialized memory care and compassionate staff, making it a strong contender for families prioritizing emotional support and engagement. However, because some families have reported concerns regarding hygiene and staff attentiveness, we recommend scheduling unannounced visits during weekends or evening hours to observe staffing levels and care quality firsthand.

Google Reviews

Google Reviews

81 reviews on Google
Garden Terrace at Overland Park is widely praised for its dedicated, compassionate staff and specialized expertise in memory care, with many families noting significant improvements in their loved ones' well-being. While the facility is frequently described as older and in need of cosmetic updates, the primary concerns raised by some reviewers involve inconsistent laundry services, staff phone usage, and occasional lapses in responsiveness or hygiene care.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean6.0Activities9.0MedsN/AMemory9.0Comms8.0Value7.0

Strengths

  • Highly compassionate and attentive nursing staff
  • Strong expertise in Alzheimer's and memory care
  • Engaging and well-organized activities program
  • Transparent and responsive administrative leadership

Concerns

  • Staff distracted by personal phone usage (mentioned by 2 reviewers)
  • Inconsistent laundry services and lost personal items (mentioned by 2 reviewers)
  • Building is older and requires cosmetic updates (mentioned by 4 reviewers)
  • Inadequate hygiene care or responsiveness (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'18(1)'20(1)'22(4)'24(5)'26(20)

Distribution · 70 analyzed

5
55
4
7
3
0
2
0
1
8

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
  • 2With the facility being an older building, what is your current plan for ongoing maintenance and cosmetic updates to ensure a comfortable living environment?
  • 3Given the recent focus on health inspection standards, what specific steps are you taking to ensure consistent hygiene care and responsiveness for every resident?
  • 4I see your activities program is highly regarded; could you walk me through how you tailor these programs to keep residents engaged throughout the week?
  • 5What protocols do you have in place to ensure staff remain fully focused on resident care during their shifts, especially regarding the use of personal devices?
  • 6How do you track and manage personal belongings to ensure that items like laundry don't go missing during the cleaning process?

Personalized based on this facility's data


Key Review Excerpts

The staff at Garden Terrace are outstanding. They really work to address individual resident needs. Simple things like shifting where the nurse's station is, to positioning residents for compatibility make a huge difference.

Memory care family member · 2025★★★★★

My husband, my soulmate, looks better than he has since he entered his 1st memory care facility 2 years ago. I can attribute this to the loving care he is receiving at Garden Terrace.

Memory care family member · 2025★★★★★

This facility is full of 5-star staff! From the executive director (Debbie), to business (Kim), to admissions (Janie), to nursing (Lilly), to social work (Caidyn), to activities (Bailey), to facilities (Mills), to my step-father's hall nurse (Ann), and on and on.

Long-term resident's family · 2024★★★★★
Source: 81 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
79%
Registered nurses for medical care
Total Nursing
4.23hrs
OK
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility47.8%
Worse than Avg
Here
47.8%
US
93.4%
KS
91.7%
Johnson
93.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility82.1%
Worse than Avg
Here
82.1%
US
95.5%
KS
95.5%
Johnson
94.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.7%
Worse than Avg
Here
28.7%
US
19.4%
KS
23.0%
Johnson
24.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.9%
Worse than Avg
Here
27.9%
US
19.5%
KS
23.2%
Johnson
25.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
12.1%
KS
6.1%
Johnson
11.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.1%
Worse than Avg
Here
21.1%
US
15.4%
KS
18.1%
Johnson
14.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility14.0%
Worse than Avg
Here
14.0%
US
81.8%
KS
75.6%
Johnson
82.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility18.2%
Worse than Avg
Here
18.2%
US
79.7%
KS
73.5%
Johnson
79.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
KS
2.1%
Johnson
2.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

23deficiencies
5penalties
Well above state avg (10.1)
29 complaint-triggered
$67,643 in fines

Multiple families have filed complaints triggering significant deficiencies in resident protection from abuse/neglect, dementia care, and medication management. The facility shows persistent problems across multiple surveys from 2022-2025, with recurring issues in safety supervision, care planning, and staff training. While the provider reports correction dates for violations, the pattern of repeated deficiencies in core care areas raises concerns about sustained quality improvements.

Dec 30, 2025Complaint
2
0744Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Nov 18, 2025Complaint
1
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 15, 2025Routine
14
0222Immediate jeopardy · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0163Potential for harm · PatternCorrected

Construction Deficiencies

Install noncombustible or limited-combustible interior walls.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

May 15, 2025Complaint
20
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0744Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Oct 21, 2024Complaint
1
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jul 22, 2024Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Dec 30, 2025

$35,875

Fine

Oct 2, 2025

$14,901

Fine

Jun 10, 2025

$14,362

Fine

Oct 21, 2024

$14,433

Fine

Jul 22, 2024

$8,190

Ownership & Operations

Who Operates This Facility

Owner / Operator

Garden Terrace at Overland Park

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 183 of 194 (Worst)

Ownership & Management

Owners

Preston, Forrest

Owner (parent company)

Key personnel

Biehl, DebraManaging Control - Governing BodyEklund, AmberManaging Control - Governing BodyHavener, LillyManaging Control - Governing BodyCross, CindyOfficer / DirectorHenry, TerryOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call