Westchester Village of Lenexa
Strong Medicare quality ratings; families often praise clean, well-maintained, and modern facility. Still worth an in-person visit.
based on 43 Google reviews

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What this means for your family
This facility is highly regarded for its physical environment and helpful administrative staff, making it an attractive option for independent and assisted living. However, families considering the facility for short-term rehabilitation should conduct a thorough interview regarding their fall-prevention protocols and staffing ratios, as recent reports indicate potential lapses in care for high-risk patients.
Google Reviews
Google Reviews
43 reviews on Google“Westchester Village of Lenexa is widely praised for its clean, modern, and hotel-like environment, with many families highlighting the helpfulness of the marketing staff during the tour process. While most reviews focus on the positive atmosphere and quality of the facility, there are serious concerns regarding responsiveness and the quality of care during short-term rehabilitation stays. Families should weigh the strong aesthetic and social appeal against reports of inconsistent care for high-risk patients.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and modern facility
- Helpful and knowledgeable marketing/tour staff
- Spacious and comfortable room layouts
- Active social calendar and community engagement
Concerns
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
- Inconsistent care and safety oversight for high-risk rehab patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the active social calendar mentioned by families, what are some of the most popular community activities that residents here look forward to each week?
- 2I noticed the facility has a 3-star overall CMS rating; could you explain the steps you are currently taking to address recent health inspection findings and improve overall quality metrics?
- 3Since we may need to coordinate care from out of town, what is the best way to ensure consistent communication with the nursing team if we have trouble reaching the facility by phone?
- 4For residents requiring higher levels of rehab or medical oversight, what specific protocols do you have in place to ensure their safety and consistent monitoring?
- 5I see you actively engage with feedback online; how does that process of listening to family input help you refine the daily care provided at Westchester Village?
- 6With 34 residents, how do you ensure that each individual receives personalized attention and that staff are always aware of their specific medical needs?
Personalized based on this facility's data
Key Review Excerpts
“My father had a lovely stay at Westchester Village following a shoulder fracture. Westchester assisted him with rehabilitation services and provided a beautiful, clean, safe environment for his recovery.”
“The room was very nice, they kept it clean, and made it feel like she was at home. They accommodate you with everything you need to may your stay comfortable. She was able to choose from a menu of several options for each meal.”
“Westchester not only provides tangible amenities and care, but they serve from their heart, going over and above expectations. My parents have lived there over 5 years.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints that triggered 8 deficiencies in 2025, including issues with resident rights, wound care, and medication management. Fire safety problems have persisted across all three surveys, with repeated violations for smoke barriers and fire protection systems. While the facility has corrected each cited deficiency, the recurring safety issues and recent complaint-driven violations regarding basic care standards warrant careful consideration during any visit.
Mar 19, 2025Complaint8
Resident Rights Deficiencies
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Mar 19, 2025Routine3
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Jul 12, 2023Routine17
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 30, 2021Routine21
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Meet other general requirements that are deficient.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Westchester Village of Lenexa
for profit
Chain Affiliation
Pivotal Health Care
9 facilities nationwide
Chain avg rating: 4.0/5 · Rank 6 of 8
Ownership & Management
Owners
Scenic Development LLC
Owner · Organization
Scenic Holdings LLC
Owner · Organization
3rk, LLC
Owner (parent company) · Organization
5 R Cattle, LLC
Owner (parent company) · Organization
Cadet Investment LLC
Owner (parent company) · Organization
Lmray, LLC
Owner (parent company) · Organization
Poky - 5r LLC
Owner (parent company) · Organization
Poky Feeders INC
Owner (parent company) · Organization
Wsg LLC
Owner (parent company) · Organization
Anderson, Jordan
Owner (parent company)
Anderson, Marlene
Owner (parent company)
Anderson, Wayne
Owner (parent company)
Gulledge, Scott
Owner (parent company)
Gulledge, Travis
Owner (parent company)
Howard, Steven
Owner (parent company)
Wood, Gilbert
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit westchestervillagelenexa.com
Medicare data downloads
Original nursing home datasets
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