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Nursing HomeMedicaid

Westchester Village of Lenexa

Strong Medicare quality ratings; families often praise clean, well-maintained, and modern facility. Still worth an in-person visit.

8505 Pflumm Road, Lenexa, KS 6621534 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 43 Google reviews

5
4
3
2
1
Westchester Village of Lenexa Nursing Home in Lenexa, KS — Street View
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What this means for your family

This facility is highly regarded for its physical environment and helpful administrative staff, making it an attractive option for independent and assisted living. However, families considering the facility for short-term rehabilitation should conduct a thorough interview regarding their fall-prevention protocols and staffing ratios, as recent reports indicate potential lapses in care for high-risk patients.

Google Reviews

Google Reviews

43 reviews on Google
Westchester Village of Lenexa is widely praised for its clean, modern, and hotel-like environment, with many families highlighting the helpfulness of the marketing staff during the tour process. While most reviews focus on the positive atmosphere and quality of the facility, there are serious concerns regarding responsiveness and the quality of care during short-term rehabilitation stays. Families should weigh the strong aesthetic and social appeal against reports of inconsistent care for high-risk patients.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean10.0Activities9.0MedsN/AMemoryN/AComms5.0Value8.0

Strengths

  • Clean, well-maintained, and modern facility
  • Helpful and knowledgeable marketing/tour staff
  • Spacious and comfortable room layouts
  • Active social calendar and community engagement

Concerns

  • Difficulty reaching staff via phone (mentioned by 2 reviewers)
  • Inconsistent care and safety oversight for high-risk rehab patients (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(2)'20(1)'22(6)'24(10)'26(3)

Distribution · 49 analyzed

5
44
4
3
3
0
2
0
1
2

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the active social calendar mentioned by families, what are some of the most popular community activities that residents here look forward to each week?
  • 2I noticed the facility has a 3-star overall CMS rating; could you explain the steps you are currently taking to address recent health inspection findings and improve overall quality metrics?
  • 3Since we may need to coordinate care from out of town, what is the best way to ensure consistent communication with the nursing team if we have trouble reaching the facility by phone?
  • 4For residents requiring higher levels of rehab or medical oversight, what specific protocols do you have in place to ensure their safety and consistent monitoring?
  • 5I see you actively engage with feedback online; how does that process of listening to family input help you refine the daily care provided at Westchester Village?
  • 6With 34 residents, how do you ensure that each individual receives personalized attention and that staff are always aware of their specific medical needs?

Personalized based on this facility's data


Key Review Excerpts

My father had a lovely stay at Westchester Village following a shoulder fracture. Westchester assisted him with rehabilitation services and provided a beautiful, clean, safe environment for his recovery.

Long-term resident's family · 2018★★★★★

The room was very nice, they kept it clean, and made it feel like she was at home. They accommodate you with everything you need to may your stay comfortable. She was able to choose from a menu of several options for each meal.

Rehab patient's family · 2024★★★★★

Westchester not only provides tangible amenities and care, but they serve from their heart, going over and above expectations. My parents have lived there over 5 years.

Long-term resident's family · 2020★★★★★
Source: 43 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.07hrs
OK
Registered nurses for medical care
Total Nursing
4.75hrs
OK
All nurses + aides combined
Staff Turnover
66%
Lower is better (< 30% = good)
RN Turnover
58%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

8

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility33.5%
Worse than Avg
Here
33.5%
US
15.3%
KS
17.4%
Johnson
16.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.4%
KS
18.1%
Johnson
14.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.4%
Better than Avg
Here
13.4%
US
19.5%
KS
23.2%
Johnson
25.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility84.0%
Worse than Avg
Here
84.0%
US
95.5%
KS
95.5%
Johnson
94.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.4%
Worse than Avg
Here
25.4%
US
14.4%
KS
18.4%
Johnson
16.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.4%
Worse than Avg
Here
30.4%
US
19.4%
KS
23.0%
Johnson
24.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.1%
Better than Avg
Here
95.1%
US
81.8%
KS
75.6%
Johnson
81.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.6%
Better than Avg
Here
82.6%
US
79.7%
KS
73.5%
Johnson
78.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
KS
2.1%
Johnson
2.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (10.1)
8 complaint-triggered

This facility shows concerning patterns with families filing complaints that triggered 8 deficiencies in 2025, including issues with resident rights, wound care, and medication management. Fire safety problems have persisted across all three surveys, with repeated violations for smoke barriers and fire protection systems. While the facility has corrected each cited deficiency, the recurring safety issues and recent complaint-driven violations regarding basic care standards warrant careful consideration during any visit.

Mar 19, 2025Complaint
8
0942Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Mar 19, 2025Routine
3
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Jul 12, 2023Routine
17
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Dec 30, 2021Routine
21
0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0024Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0300Potential for harm · PatternCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westchester Village of Lenexa

Organization Type

for profit

Chain Affiliation

Chain Name

Pivotal Health Care

Chain Size

9 facilities nationwide

Chain avg rating: 4.0/5 · Rank 6 of 8

Ownership & Management

Owners

Scenic Development LLC

Owner · Organization

Scenic Holdings LLC

Owner · Organization

3rk, LLC

Owner (parent company) · Organization

5 R Cattle, LLC

Owner (parent company) · Organization

Cadet Investment LLC

Owner (parent company) · Organization

Lmray, LLC

Owner (parent company) · Organization

Poky - 5r LLC

Owner (parent company) · Organization

Poky Feeders INC

Owner (parent company) · Organization

Wsg LLC

Owner (parent company) · Organization

Anderson, Jordan

Owner (parent company)

Anderson, Marlene

Owner (parent company)

Anderson, Wayne

Owner (parent company)

Gulledge, Scott

Owner (parent company)

Gulledge, Travis

Owner (parent company)

Howard, Steven

Owner (parent company)

Wood, Gilbert

Owner (parent company)

Key personnel

Pivotal Health Care LLCManagerScenic Development LLCManagerAbby, AmberManagerAnderson, JordanManagerGulledge, ScottManager
Source: Medicare provider data

Contact

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References & Resources

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