Franklin Plaza Extended Care
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 111 Google reviews
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What this means for your family
Franklin Plaza shows significant inconsistency in care quality. While many residents report successful rehabilitation and praise specific staff members, there are recurring, serious allegations regarding hygiene and neglect. If you choose this facility, maintain frequent, unannounced visits and ensure you have a clear, direct line of communication with a supervisor.
Google Reviews
Google Reviews
111 reviews on Google“Franklin Plaza Extended Care receives highly polarized feedback, with some families praising the dedicated therapy and nursing staff, while others report severe neglect and poor communication. Recurring complaints highlight issues with hygiene, slow response times, and administrative dismissiveness, suggesting inconsistent quality of care across different shifts and departments.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Select nursing and STNA staff noted for kindness
- Successful rehabilitation and discharge outcomes
- Welcoming admissions process
Concerns
- Neglect and poor hygiene (soiled bedding/diapers) (mentioned by 7 reviewers)
- Unresponsive nursing station/poor communication (mentioned by 5 reviewers)
- Understaffing and slow call-light response times (mentioned by 4 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 4 reviewers)
- Unprofessional or dismissive administrative staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 115 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed the facility is very responsive to feedback from families; how do you currently use that feedback to improve daily cleanliness and room maintenance?
- 2With the great reputation your therapy teams have, how do you coordinate with nurses to ensure a smooth transition from rehab back to regular care?
- 3How does the nursing station ensure that call lights are answered promptly, especially during shift changes or busy periods?
- 4What specific protocols are in place to ensure medication management is handled accurately and consistently every day?
- 5Can you tell us about the dining experience and how the menu is planned to ensure nutritious and appetizing meals for residents?
- 6How does the staff support residents with memory care needs to ensure they feel safe and engaged throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“I ended up with multiple infections (to the point I had to be transferred to the hospital) was made to sit in my own feces for several hours on multiple occasions, nearly robbed and just talked down to regularly.”
“The concerns included having to lay in soiled diapers & bedding for extended periods of time, and when I attempted to address them with administartion, Darryl he was very dismissive and defensive.”
“I received the care I needed with the utmost courtesy and professionalism! The vast majority of the aides were wonderful and treated me as if I were one of their family members but there was one who couldn’t be bothered with the resident/patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Franklin Plaza Extended Care shows concerning patterns with families filing multiple complaints that triggered 19 deficiencies across the inspection period. The facility has recurring problems in fire safety systems, food service and dining, and infection control that appear repeatedly across multiple years. While all violations show correction dates, the persistence of similar issues - particularly with fire alarm systems, food storage, and infection prevention - suggests ongoing operational challenges that families should carefully investigate before considering this facility.
Mar 3, 2026Complaint7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Have policies on smoking.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 22, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 2, 2025Routine26
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have enough space near smoke barriers to protect residents.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Sep 2, 2025Complaint5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Jul 10, 2025Complaint4
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Have policies on smoking.
Nov 6, 2024Complaint5
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Franklin Plaza Extended Care
for profit
Chain Affiliation
Legacy Health Services
10 facilities nationwide
Chain avg rating: 3.2/5 · Rank 9 of 14
Ownership & Management
Owners
Oh 10 Holdco LLC
Owner · Organization
Cc Oh10 Opco LLC
Owner (parent company) · Organization
Chavos221 Holdings LLC
Owner (parent company) · Organization
Chavos221 Irrv Tr
Owner (parent company) · Organization
Lionsview Opco Nr LLC
Owner (parent company) · Organization
Lionsview Sc LLC
Owner (parent company) · Organization
Living26 Holdings LLC
Owner (parent company) · Organization
Living26 Irrv Tr
Owner (parent company) · Organization
Sapphire143 Holdings LLC
Owner (parent company) · Organization
Sapphire143 Irrv Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit lhshealth.com
Medicare data downloads
Original nursing home datasets
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