Nursing HomeMedicaid

Franklin Plaza Extended Care

A middle-range Medicare rating. Review each component and visit in person before deciding.

3600 Franklin Boulevard, Ohio City · Cleveland, OH 44113|178 beds|Licensed & active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 112 Google reviews

(216) 651-1600 Directions Website

Street View

Email Franklin Plaza Extended Care to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

3flags

Review before deciding

Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low health inspection rating (2/5 stars)
Low staffing rating (2/5 stars)
Above-median findings in the latest survey (18 vs median 8)

No Medicare penalties on record

Source: Medicare data

What this means for your family

Franklin Plaza Extended Care has a middle-range Medicare overall rating. Strengths include effective physical and occupational therapy teams. Some reviewers note concerns about neglect and poor hygiene (soiled bedding/diapers) (mentioned by 7 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.

Google Reviews

116 public Google reviews available

Franklin Plaza Extended Care receives highly polarized feedback, with some families praising the dedicated therapy and nursing staff, while others report severe neglect and poor communication. Recurring complaints highlight issues with hygiene, slow response times, and administrative dismissiveness, suggesting inconsistent quality of care across different shifts and departments.

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy teams
Select nursing and STNA staff noted for kindness
Successful rehabilitation and discharge outcomes
Welcoming admissions process

Concerns

Neglect and poor hygiene (soiled bedding/diapers) (mentioned by 7 reviewers)
Unresponsive nursing station/poor communication (mentioned by 5 reviewers)
Understaffing and slow call-light response times (mentioned by 4 reviewers)
Facility cleanliness and maintenance issues (mentioned by 4 reviewers)
Unprofessional or dismissive administrative staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 116 analyzed

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1We noticed the facility is very responsive to feedback from families; how do you currently use that feedback to improve daily cleanliness and room maintenance?
2With the great reputation your therapy teams have, how do you coordinate with nurses to ensure a smooth transition from rehab back to regular care?
3How does the nursing station ensure that call lights are answered promptly, especially during shift changes or busy periods?
4What specific protocols are in place to ensure medication management is handled accurately and consistently every day?
5Can you tell us about the dining experience and how the menu is planned to ensure nutritious and appetizing meals for residents?
6How does the staff support residents with memory care needs to ensure they feel safe and engaged throughout the day?

Personalized based on this facility's data

Key Review Excerpts

“I ended up with multiple infections (to the point I had to be transferred to the hospital) was made to sit in my own feces for several hours on multiple occasions, nearly robbed and just talked down to regularly.”

Rehab patient · 2025★☆☆☆☆

“I received the care I needed with the utmost courtesy and professionalism! The vast majority of the aides were wonderful and treated me as if I were one of their family members but there was one who couldn’t be bothered with the resident/patient.”

Rehab patient · 2025★★★★★

“I’ve heard mixed reviews from this place but from my experience, I am happy with my mom’s care.”

Family member · 2025★★★★☆

Source: 116 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.62hrs

82%

Registered nurses for medical care

Total Nursing

3.56hrs

87%

All nurses + aides combined

Staff Turnover

49%

Lower is better (< 30% = good)

RN Turnover

32%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility11.8%

Better than Avg

Here

11.8%

19.5%

25.5%

Cuyahoga

20.0%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

92.7%

Cuyahoga

89.3%

Residents with depression symptoms

↓ Lower is better

This Facility21.5%

Mixed vs Avgs

Here

21.5%

12.8%

30.1%

Cuyahoga

30.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose walking got worse

↓ Lower is better

This Facility6.4%

Mixed vs Avgs

Here

6.4%

14.1%

6.1%

Cuyahoga

5.5%

Residents vaccinated for the flu

↑ Higher is better

This Facility99.4%

Better than Avg

Here

99.4%

95.5%

94.5%

Cuyahoga

91.9%

Residents needing more daily help over time

↓ Lower is better

This Facility6.9%

Mixed vs Avgs

Here

6.9%

13.9%

5.3%

Cuyahoga

5.3%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility95.9%

Better than Avg

Here

95.9%

79.8%

75.6%

Cuyahoga

66.6%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility96.9%

Better than Avg

Here

96.9%

82.0%

78.5%

Cuyahoga

72.3%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.9%

Worse than Avg

Here

1.9%

1.6%

1.2%

Cuyahoga

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

75findings in history

Latest survey: 18 · well above OH avg (10.1)

23 complaint-triggered findings

Franklin Plaza Extended Care shows concerning patterns with families filing multiple complaints that triggered 19 deficiencies across the inspection period. The facility has recurring problems in fire safety systems, food service and dining, and infection control that appear repeatedly across multiple years. While all violations show correction dates, the persistence of similar issues - particularly with fire alarm systems, food storage, and infection prevention - suggests ongoing operational challenges that families should carefully investigate before considering this facility.

Mar 3, 2026Complaint7 findings

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0926Potential for harm · PatternCorrected

Environmental Deficiencies

Have policies on smoking.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Oct 22, 2025Complaint1 finding

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Sep 2, 2025Complaint5 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Sep 2, 2025Routine26 findings

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0373Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have enough space near smoke barriers to protect residents.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0781Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

Jul 10, 2025Complaint4 findings

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0926Potential for harm · IsolatedCorrected

Environmental Deficiencies

Have policies on smoking.

Nov 6, 2024Complaint5 findings

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Franklin Plaza Extended Care

Organization Type

for profit

Chain Affiliation

Chain Name

Legacy Health Services

Chain Size

10 facilities nationwide

Chain avg rating: 3.2/5 · Rank 9 of 14

Ownership & Management

Owners

Oh 10 Holdco LLC

Owner · Organization

100%

Cc Oh10 Opco LLC