Eliza Jennings Home
Strong Medicare quality ratings; families often praise highly regarded adult day care (acacia place). Still worth an in-person visit.
based on 40 Google reviews

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What this means for your family
While the Acacia Place adult day program and hospice services are highly praised for their compassion and care, the skilled nursing and rehab units face serious, recurring issues with understaffing and medication management. If you are considering residential care, we strongly recommend visiting during off-hours and weekends to observe response times and staffing levels firsthand.
Google Reviews
Google Reviews
40 reviews on Google“Eliza Jennings Home receives highly polarized feedback, with many families praising the adult day care program (Acacia Place) and long-term hospice care, while others report significant neglect in the skilled nursing and rehab units. Recurring complaints center on severe understaffing, long response times for call buttons, and inconsistent quality of care from nursing staff. Families considering this facility should distinguish between the highly-rated day programs and the reported challenges within the residential nursing units.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded adult day care (Acacia Place)
- Compassionate hospice and end-of-life care
- Professional and caring therapy staff
- Welcoming and clean facility environment
Concerns
- Chronic understaffing leading to long call-button response times (mentioned by 5 reviewers)
- Inconsistent or poor medication management (mentioned by 2 reviewers)
- Dismissive or rude behavior from nursing/charge staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We are so glad to see how clean and welcoming the facility looks; how do you ensure this high standard of cleanliness is maintained throughout the building?
- 2With the great reputation of the Acacia Place adult day care, how do the residents in the nursing home interact with the broader community here?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 4What is the protocol for responding to call buttons during the night shifts to ensure residents aren't left waiting?
- 5Can you tell us more about the therapy services available and how the staff works with residents to help them maintain their mobility?
- 6How does the staff approach communication with families, especially when there are updates regarding a resident's medical care or changes in their condition?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother ended up living 9 additional MONTHS and I believe it was due to the exceptional care of KAY KAY, Sherlondra, Dominque, the manager of the unit and the rest of the nurses and staff of the unit.”
“The staff has shown incredible kindness and patience, for which I am eternally grateful.”
“My sister is there and has needed to be changed for over an hour now. She has called out for help and pushed the buzzer numerous times.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about this facility, triggering investigations for infection control and family notification issues. The facility shows recurring problems with fire safety requirements, infection control, and dietary services across multiple years. While all documented deficiencies have correction dates from the provider, the pattern of repeated fire safety violations and recent complaint-triggered findings warrant careful consideration during visits.
Jul 25, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 7, 2023Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nov 16, 2023Routine14
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 7, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 6, 2021Routine21
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Mar 7, 2019Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Ownership & Operations
Who Operates This Facility
Eliza Jennings Home
nonprofit
Ownership & Management
Owners
Eliza Jennings Senior Care Network
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit elizajennings.org
Medicare data downloads
Original nursing home datasets
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