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Nursing HomeMedicaid

Eliza Jennings Home

Strong Medicare quality ratings; families often praise highly regarded adult day care (acacia place). Still worth an in-person visit.

10603 Detroit Avenue, Edgewater · Cleveland, OH 44102126 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 40 Google reviews

5
4
3
2
1
Eliza Jennings Home Nursing Home in Cleveland, OH — Street View
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What this means for your family

While the Acacia Place adult day program and hospice services are highly praised for their compassion and care, the skilled nursing and rehab units face serious, recurring issues with understaffing and medication management. If you are considering residential care, we strongly recommend visiting during off-hours and weekends to observe response times and staffing levels firsthand.

Google Reviews

Google Reviews

40 reviews on Google
Eliza Jennings Home receives highly polarized feedback, with many families praising the adult day care program (Acacia Place) and long-term hospice care, while others report significant neglect in the skilled nursing and rehab units. Recurring complaints center on severe understaffing, long response times for call buttons, and inconsistent quality of care from nursing staff. Families considering this facility should distinguish between the highly-rated day programs and the reported challenges within the residential nursing units.

Quality Themes

Tap a score for details
Food7.0Staff5.0Clean8.0Activities9.0Meds2.0Memory7.0Comms4.0ValueN/A

Strengths

  • Highly regarded adult day care (Acacia Place)
  • Compassionate hospice and end-of-life care
  • Professional and caring therapy staff
  • Welcoming and clean facility environment

Concerns

  • Chronic understaffing leading to long call-button response times (mentioned by 5 reviewers)
  • Inconsistent or poor medication management (mentioned by 2 reviewers)
  • Dismissive or rude behavior from nursing/charge staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(1)'19(5)'21(7)'23(3)'25(4)

Distribution · 42 analyzed

5
28
4
0
3
0
2
4
1
10

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We are so glad to see how clean and welcoming the facility looks; how do you ensure this high standard of cleanliness is maintained throughout the building?
  • 2With the great reputation of the Acacia Place adult day care, how do the residents in the nursing home interact with the broader community here?
  • 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
  • 4What is the protocol for responding to call buttons during the night shifts to ensure residents aren't left waiting?
  • 5Can you tell us more about the therapy services available and how the staff works with residents to help them maintain their mobility?
  • 6How does the staff approach communication with families, especially when there are updates regarding a resident's medical care or changes in their condition?

Personalized based on this facility's data


Key Review Excerpts

My grandmother ended up living 9 additional MONTHS and I believe it was due to the exceptional care of KAY KAY, Sherlondra, Dominque, the manager of the unit and the rest of the nurses and staff of the unit.

Long-term resident's family · 2023★★★★★

The staff has shown incredible kindness and patience, for which I am eternally grateful.

Memory care family member · 2024★★★★★

My sister is there and has needed to be changed for over an hour now. She has called out for help and pushed the buzzer numerous times.

Long-term resident's family · 2024★★☆☆☆
Source: 40 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
67%
Registered nurses for medical care
Total Nursing
3.79hrs
92%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

5

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
19.4%
OH
21.6%
Cuyahoga
20.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility26.0%
Mixed vs Avgs
Here
26.0%
US
12.1%
OH
28.2%
Cuyahoga
29.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
OH
94.5%
Cuyahoga
90.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.9%
Better than Avg
Here
96.9%
US
93.4%
OH
92.6%
Cuyahoga
87.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
15.5%
OH
9.4%
Cuyahoga
8.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.9%
Mixed vs Avgs
Here
12.9%
US
15.3%
OH
6.9%
Cuyahoga
5.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.7%
Better than Avg
Here
91.7%
US
79.8%
OH
75.6%
Cuyahoga
64.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.4%
Better than Avg
Here
87.4%
US
81.8%
OH
78.4%
Cuyahoga
68.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
OH
1.2%
Cuyahoga
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Well below state avg (10.1)
3 complaint-triggered

Families have filed complaints about this facility, triggering investigations for infection control and family notification issues. The facility shows recurring problems with fire safety requirements, infection control, and dietary services across multiple years. While all documented deficiencies have correction dates from the provider, the pattern of repeated fire safety violations and recent complaint-triggered findings warrant careful consideration during visits.

Jul 25, 2024Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 7, 2023Complaint
1
0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Nov 16, 2023Routine
14
0225Potential for harm · Widespread

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0211Potential for harm · Pattern

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0232Potential for harm · Pattern

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 7, 2023Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Jul 6, 2021Routine
21
0225Potential for harm · Widespread

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0371Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have properly sized and located compartments to protect residents from smoke.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0211Potential for harm · Pattern

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0232Potential for harm · Pattern

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0131Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0361Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0753Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0930Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper storage of liquid oxygen.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0814Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Mar 7, 2019Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0232Potential for harm · Pattern

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Eliza Jennings Home

Organization Type

nonprofit

Ownership & Management

Owners

Eliza Jennings Senior Care Network

Owner · Organization

100%

Key personnel

Shrock, TerrieManaging Control - Governing BodyStoner, JohnManaging Control - Governing BodyTracy, AllenManaging Control - Governing BodyWeigle, FredManaging Control - Governing BodyWeitzel, MargaretManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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