Cityview Healthcare and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 69 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
Bottom 25% in OH · Below recommended RN staffing · $166,413 in fines
What this means for your family
While some residents report positive rehab experiences, the facility has recurring, serious reports of poor hygiene and extreme difficulty in reaching staff by phone. If you consider this facility, we strongly recommend an unannounced visit to inspect cleanliness and a test call to the nursing station to verify communication responsiveness.
Google Reviews
Google Reviews
69 reviews on Google“Cityview Healthcare and Rehabilitation receives highly polarized feedback, with some residents and family members praising the staff's kindness and the facility's rehabilitation services. However, a significant number of reviewers report severe concerns regarding cleanliness, including reports of bedbugs and roaches, as well as poor administrative communication and unresponsiveness. The facility's reputation is heavily divided between those who feel well-cared for and those who describe the environment as dangerous and neglected.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Effective physical rehabilitation services
- Positive experiences with behavioral health programs
- Helpful administrative support for some families
Concerns
- Poor facility cleanliness and hygiene (bugs/roaches) (mentioned by 3 reviewers)
- Unresponsive phone system and poor communication (mentioned by 3 reviewers)
- Unprofessional or rude administrative staff (mentioned by 3 reviewers)
- Lack of organization and poor patient oversight (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent feedback regarding facility maintenance, could you walk me through your current housekeeping schedule and the specific protocols in place to ensure a pest-free environment?
- 2I noticed the facility has had some challenges with communication; what is the best way for families to receive consistent updates on their loved one’s care, and who is the primary point of contact for administrative questions?
- 3With the rehabilitation services being a noted strength here, how do you coordinate those therapy sessions with the daily nursing care to ensure my family member stays on track?
- 4Could you explain your current process for medication management and how you ensure accuracy and timeliness for residents throughout the day?
- 5What does a typical day look like for a resident in terms of social engagement and activities, and how do you encourage participation for those who might be more reserved?
- 6In the event of a medical emergency or a sudden change in health status, what is the exact process for notifying the family, and how quickly can we expect a response?
Personalized based on this facility's data
Key Review Excerpts
“They left my dear brother to rot in a bed full of bedbugs on floor 4. I wouldn’t recommend anyone leave a loved family member in this craphole.”
“The staff here are so loving and so kind. They should lead by example and retrain all nursing homes to be like this one. I AM SO GRATEFUL FOR CITY VIEW!!!!!A DIAMOND IN THE ROUGH!!!!!”
“I have been trying to talk to my father in law and I have been calling since 2:30... their phone system is trash, I have talked to waneeta over 10 times getting disconnected or no answer at all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cityview Healthcare has a concerning pattern of persistent safety hazards, with families filing complaints about accident prevention across multiple years (2023-2025). The facility shows recurring problems with safety supervision, environmental conditions, and abuse prevention that continue despite corrections. Most issues appear to be addressed when cited, but the repeated nature of safety deficiencies suggests ongoing challenges maintaining safe conditions for residents.
Dec 1, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 2, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 13, 2025Complaint2
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 6, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 19, 2024Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Feb 13, 2025
$18,074
Fine
Nov 19, 2024
$17,020
Fine
Sep 18, 2023
$62,838
Fine
Aug 9, 2023
$68,481
Ownership & Operations
Who Operates This Facility
Cityview Healthcare and Rehabilitation
for profit
Chain Affiliation
Certus Healthcare
10 facilities nationwide
Chain avg rating: 2.1/5 · Rank 8 of 11
Ownership & Management
Owners
Aj R&r Holding Company LLC
Owner · Organization
Extended Ohio LLC
Owner (parent company) · Organization
Dipasqua, Jason
Owner (parent company)
Fishman, Shmuel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit certushc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Eastbrook Healthcare Center
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