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Nursing Home · Colorado Springs, CO
2438 E Fountain Blvd, Southeast Colorado Springs · Colorado Springs, CO 80910
Map location from our source data
Medicare overall rating
3 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
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Reported capacity: 90 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
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Fountain View Rehabilitation and Nursing LLC has a middle-range Medicare overall rating. Strengths include highly effective physical and occupational therapy. Some reviewers note concerns about chronic understaffing leading to slow response times (mentioned by 4 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Fountain View Rehabilitation and Nursing (formerly Terrace Gardens) receives polarized feedback, with many reviewers praising the dedicated therapy and nursing staff for successful recoveries, while others report serious concerns regarding neglect, theft, and communication. Families should be aware that while some find the management and care team compassionate and effective, others have documented significant failures in basic hygiene and responsiveness.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Reviews are split between high praise for specific nurses and therapists and reports of rude or inattentive staff.
Multiple families report difficulty reaching staff and receiving updates on their loved ones.
Multiple reports of strong odors and poor facility maintenance.
One reviewer specifically noted effective medication and pain management leading to improved patient alertness.
Reviewers have raised concerns about the lack of a secure unit and safety risks for dementia patients.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
This facility responds to some reviews.
Key Review Excerpts
“I truly believe that without the care he received, we would have lost him much sooner. No place is perfect, and I would never expect it to be—but Fountain View is filled with people who consistently do the right thing and care for their residents with genuine compassion.”
“Poor communication, my MIL is currently there and we cant ever get ahold of anyone. When she was in isolation she didn't have a phone, and we'd be put on hold for over 20 min.”
“My father did not have much, and his last remaining $300 was taken from him after he passed. The facility said they would look into it, but of course, nothing was discovered.”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with 27 deficiencies across five surveys, including families filing complaints that triggered investigations into safety hazards and potential abuse. The most recurring issues involve resident rights violations, fire safety problems, and food service deficiencies that persist across multiple years. While most deficiencies show correction dates, one recent abuse-related complaint remains under a correction plan, indicating ongoing serious concerns that warrant careful consideration.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Source: CO Dept. of Public Health & Environment
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Based on documentation review, it was determined that the facility did not maintain proper electrical practices in accordance with NFPA 101 and NFPA 70. This was evidenced by:1. Damaged Outlet in room 34 Life Safety Code Section 9.1.2 Electrical Systems. Electrical wiring and equipment shall be in accordance with NFPA 70, National Electrical Code, unless such installations are approved existing installations, which shall be permitted to be continued in service.NFPA 70 Section 406.5 Receptacle Mounting. Receptacles shall be mounted in boxes or assemblies designed for the purpose, and such boxes or assemblies shall be securely fastened in place unless otherwise permitted elsewhere in this Code.NFPA 70 Section 406.5 (F) Exposed Terminals. Receptacles shall be enclosed so that live wirin.. Based on observation and staff interview during the course of the survey it was determined the facility failed to maintain hazard areas in accordance with NFPA 101.1.Elevator Room Large amounts of hydraulic fluid need to be collected from inside the catch basinWall repairs need to be conducted. The rated room has multiple "California Patches"8.7.1.1* Protection from any area having a degree of hazard greater than that normal to the general occupancy of the building or structure shall be provided by one of the following means:Enclosing the area with a fire barrier without windows that has a 1-hour fire resistance rating in accordance with Section 8.3This deficiency has the potential to affect occupants, who might include residents, staff, and visitors throughout the facility. The administra.. Based on observation and staff interview, it was determined that the facility failed to arrange and maintain the means of egress in accordance with Life Safety Code Section 19.2 and Chapter 7. 1. Delayed egress door by Room 35 not releasing under fire alarm | Door was diable during surveyNFPA 101 7.2.1.6.1.1 Approved, listed, delayed-egress locking systems shall be permitted to be installed on door assemblies serving low and ordinary hazard contents in buildings protected throughout by an approved, supervised automatic fire detection system in accordance with Section 9.6 or an approved, supervised automatic sprinkler system in accordance with Section 9.7, and where permitted in Chapters 11 through 43, provided that all of the following criteria are met:(1)The door leaves shall unlo.. Based on observations and records review, it was determined that the facility failed to maintain the automatic sprinkler system in accordance with National Fire Protection Association NFPA 25 and NFPA 1011.Assessment of closets sprinkler coverage (Sprinkler head is located in the middle over sink inside the enclosure each closet does not have its own sprinkler head)2.Antifreeze needs to be replaced/The company should verify that new viscosity will not affect system performance (ensure this is documented)NFPA 25 5.3.4.4.1* For systems installed prior to September 30, 2012, listed antifreeze solutions shall not be required until September 30, 2022, where one of the following conditions is met:(1)*The concentration of the antifreeze solution shall be limited to 30 percent propylene .. The Colorado Department of Public Safety conducted this survey in accordance with the Federal Register at Section 42 CFR 483.70(a). The initial comments, (ID Prefix Tag # K 000), are informational only and a representation of the facility' s general characteristics. The facility is a one-story Type V protected wood frame structure, approximately 51,644 sq. ft. The basement is no longer used by the residents and is used by support services. The basement has an exterior exit to grade level. The facility is classified as fully protected by a National Fire Protection Association (NFPA) 13 automatic fire sprinkler system. The facility was licensed for 90 beds and operated as a non-secured facility at the time of this survey. The census was reported to be 84 residents total. The survey ..
Fountain View Rehabilitation and Nursing LLC
for profit
The Charly Bello Family, the Maze Family, the Swain Family, & Walter Myers
19 facilities nationwide
Chain avg rating: 1.6/5 · Rank 7 of 16 (Lowest rating)
Owners
Mahrt, David
Owner (parent company)
Myers, Katie
Owner (parent company)
Myers, Walter
Owner (parent company)
Swain, Holly
Owner (parent company)
Swain, Jared
Owner (parent company)
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
2438 E Fountain Blvd, Colorado Springs, CO 80910
Confirm current status with CO Dept. of Public Health & Environment.
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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