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Nursing HomeMedicaid Investigative

Fountain View Rehabilitation and Nursing LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2438 E Fountain Blvd, Southeast Colorado Springs · Colorado Springs, CO 8091090 bedsLicensed & Active
Source: CO CDPHE — view official record
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 72 Google reviews

5
4
3
2
1
Fountain View Rehabilitation and Nursing LLC Nursing Home in Colorado Springs, CO — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (10 vs median 7)
  • High staff turnover (73%)
  • High RN turnover (73%)

Bottom 25% in CO · Meets national RN staffing standard · Very high staff turnover · Worst in THE CHARLY BELLO FAMILY, THE MAZE FAMILY, THE SWAIN FAMILY, & WALTER MYERS chain · $12,968 in fines

Source: Medicare data

What this means for your family

Fountain View shows strong results for short-term rehabilitation, with many patients praising the therapy team. However, families should be cautious regarding long-term care; ensure you have a clear plan for monitoring personal belongings and establish a direct line of communication with a specific staff member, as responsiveness is a frequently cited concern.

Google Reviews

Google Reviews

72 reviews on Google
Fountain View Rehabilitation and Nursing (formerly Terrace Gardens) receives polarized feedback, with many reviewers praising the dedicated therapy and nursing staff for successful recoveries, while others report serious concerns regarding neglect, theft, and communication. Families should be aware that while some find the management and care team compassionate and effective, others have documented significant failures in basic hygiene and responsiveness.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean3.0ActivitiesN/AMeds8.0Memory2.0Comms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Compassionate and dedicated nursing staff
  • Responsive and professional management team
  • Strong support for post-surgery recovery

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 4 reviewers)
  • Poor communication with family members (mentioned by 3 reviewers)
  • Lack of cleanliness and unpleasant odors (mentioned by 3 reviewers)
  • Theft of personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'18(5)'20(2)'22(6)'24(3)'26(2)

Distribution · 73 analyzed

5
50
4
4
3
1
2
3
1
15
24 reviews posted between May 17, 2021May 29, 2021 · 24 were 5-star
10 reviews posted between May 26, 2021May 29, 2021 · 10 were 5-star

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed that therapy services are highly regarded here; how do you integrate those physical and occupational therapy programs into a resident's daily routine?
  • 2Given that some families have expressed concerns about response times, what specific protocols do you have in place to ensure residents receive timely assistance when they press their call buttons?
  • 3How does your leadership team approach communication with families to ensure we are kept fully updated on our loved one's health status and care plan?
  • 4I see that you are active in responding to feedback online; how do you use that input to improve the day-to-day environment and cleanliness of the facility?
  • 5With the current staffing levels, what steps are you taking to ensure that residents receive consistent, high-quality attention throughout the evening and weekend hours?
  • 6What measures do you have in place to secure personal belongings, and how do you handle the tracking of items to ensure nothing goes missing?

Personalized based on this facility's data


Key Review Excerpts

I truly believe that without the care he received, we would have lost him much sooner. No place is perfect, and I would never expect it to be—but Fountain View is filled with people who consistently do the right thing and care for their residents with genuine compassion.

Long-term resident's family · 2026★★★★★

The therapists Meagan and Kyle were wonderful in helping me get back on my feet. The nurses; Carlos Stephanie,Megan Adon, Sherri where there for me and helped to alleviate any pain I had to go thru.

Rehab patient · 2023★★★★★

Poor communication, my MIL is currently there and we cant ever get ahold of anyone. When she was in isolation she didn't have a phone, and we'd be put on hold for over 20 min.

Memory care family member · 2021☆☆☆☆
Source: 72 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.71hrs
94%
Registered nurses for medical care
Total Nursing
3.12hrs
76%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.6%
Better than Avg
Here
12.6%
US
19.4%
CO
21.7%
El paso
17.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
15.3%
CO
14.4%
El paso
15.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility12.7%
Worse than Avg
Here
12.7%
US
12.1%
CO
8.5%
El paso
4.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.5%
Mixed vs Avgs
Here
12.5%
US
19.5%
CO
11.3%
El paso
14.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility88.9%
Worse than Avg
Here
88.9%
US
95.5%
CO
94.7%
El paso
94.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
14.4%
CO
13.8%
El paso
15.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility82.9%
Better than Avg
Here
82.9%
US
81.8%
CO
76.3%
El paso
83.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility80.0%
Mixed vs Avgs
Here
80.0%
US
79.7%
CO
75.6%
El paso
82.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.7%
Worse than Avg
Here
2.7%
US
1.6%
CO
1.5%
El paso
2.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (8.8)
4 complaint-triggered
$12,968 in fines

This facility shows concerning patterns with 27 deficiencies across five surveys, including families filing complaints that triggered investigations into safety hazards and potential abuse. The most recurring issues involve resident rights violations, fire safety problems, and food service deficiencies that persist across multiple years. While most deficiencies show correction dates, one recent abuse-related complaint remains under a correction plan, indicating ongoing serious concerns that warrant careful consideration.

Jan 28, 2026Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Dec 11, 2025Complaint
1
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Sep 19, 2024Routine
12
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

May 9, 2023Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

May 9, 2023Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

Feb 1, 2022Routine
4
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0371Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly sized and located compartments to protect residents from smoke.

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

5total
1deficiencies
Jun 11, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Feb 12, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Dec 10, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Nov 20, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Oct 10, 2024Routine
N/A0000, 0222, 0321 and 2 more

Based on documentation review, it was determined that the facility did not maintain proper electrical practices in accordance with NFPA 101 and NFPA 70. This was evidenced by:1. Damaged Outlet in room 34 Life Safety Code Section 9.1.2 Electrical Systems. Electrical wiring and equipment shall be in accordance with NFPA 70, National Electrical Code, unless such installations are approved existing installations, which shall be permitted to be continued in service.NFPA 70 Section 406.5 Receptacle Mounting. Receptacles shall be mounted in boxes or assemblies designed for the purpose, and such boxes or assemblies shall be securely fastened in place unless otherwise permitted elsewhere in this Code.NFPA 70 Section 406.5 (F) Exposed Terminals. Receptacles shall be enclosed so that live wirin.. Based on observation and staff interview during the course of the survey it was determined the facility failed to maintain hazard areas in accordance with NFPA 101.1.Elevator Room Large amounts of hydraulic fluid need to be collected from inside the catch basinWall repairs need to be conducted. The rated room has multiple "California Patches"8.7.1.1* Protection from any area having a degree of hazard greater than that normal to the general occupancy of the building or structure shall be provided by one of the following means:Enclosing the area with a fire barrier without windows that has a 1-hour fire resistance rating in accordance with Section 8.3This deficiency has the potential to affect occupants, who might include residents, staff, and visitors throughout the facility. The administra.. Based on observation and staff interview, it was determined that the facility failed to arrange and maintain the means of egress in accordance with Life Safety Code Section 19.2 and Chapter 7. 1. Delayed egress door by Room 35 not releasing under fire alarm | Door was diable during surveyNFPA 101 7.2.1.6.1.1 Approved, listed, delayed-egress locking systems shall be permitted to be installed on door assemblies serving low and ordinary hazard contents in buildings protected throughout by an approved, supervised automatic fire detection system in accordance with Section 9.6 or an approved, supervised automatic sprinkler system in accordance with Section 9.7, and where permitted in Chapters 11 through 43, provided that all of the following criteria are met:(1)The door leaves shall unlo.. Based on observations and records review, it was determined that the facility failed to maintain the automatic sprinkler system in accordance with National Fire Protection Association NFPA 25 and NFPA 1011.Assessment of closets sprinkler coverage (Sprinkler head is located in the middle over sink inside the enclosure each closet does not have its own sprinkler head)2.Antifreeze needs to be replaced/The company should verify that new viscosity will not affect system performance (ensure this is documented)NFPA 25 5.3.4.4.1* For systems installed prior to September 30, 2012, listed antifreeze solutions shall not be required until September 30, 2022, where one of the following conditions is met:(1)*The concentration of the antifreeze solution shall be limited to 30 percent propylene .. The Colorado Department of Public Safety conducted this survey in accordance with the Federal Register at Section 42 CFR 483.70(a). The initial comments, (ID Prefix Tag # K 000), are informational only and a representation of the facility' s general characteristics. The facility is a one-story Type V protected wood frame structure, approximately 51,644 sq. ft. The basement is no longer used by the residents and is used by support services. The basement has an exterior exit to grade level. The facility is classified as fully protected by a National Fire Protection Association (NFPA) 13 automatic fire sprinkler system. The facility was licensed for 90 beds and operated as a non-secured facility at the time of this survey. The census was reported to be 84 residents total. The survey ..

Ownership & Operations

Who Operates This Facility

Owner / Operator

Fountain View Rehabilitation and Nursing LLC

Organization Type

for profit

Chain Affiliation

Chain Name

The Charly Bello Family, the Maze Family, the Swain Family, & Walter Myers

Chain Size

18 facilities nationwide

Chain avg rating: 1.6/5 · Rank 7 of 16 (Worst)

Ownership & Management

Owners

Mahrt, David

Owner (parent company)

Myers, Katie

Owner (parent company)

Myers, Walter

Owner (parent company)

Swain, Holly

Owner (parent company)

Swain, Jared

Owner (parent company)

Key personnel

Cottonwood Healthcare LLCManagerHieneman, CathyManagerMyers, WalterManagerHieneman, CathyAdp of the SnfReddy, VikasAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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