Solange at the Lodge

A certification complaint, prompted by #CO40669, was completed on 8/5/25. A deficiency was cited. Based on observation, record review and interview, the residence failed to ensure Members were free from neglect affecting one sample member (#3). (Cross-reference B1702)Specifically, the residence failed to provide proper and adequate toileting assistance to ensure the health and safety of Resident #3. The residence was aware that the resident needed toileting assistance between the hours of 10:00 p.m. through 6:00 a.m.; however, the residence failed to ensure that the resident received proper and adequate assistance with toileting through the night. Resident #3 reported that staff often asked her to wait for toileting assistance. She reported that she could not hold her urine for long and that it would trickle down her leg while she waited. Although staff occasionally provided toileting assistance, they sometimes left in the middle of the process, making her wait for an extended period. This caused her legs to go numb, resulting in pain. Specifically, Resident #3 reported that she was upset and felt embarrassed because she felt her urine trickle down her leg while she waited. Specifically, the residence was aware that Resident #3' s alert/call watch had not worked since 7/29/25, and the residence failed to implement a system to monitor her or provide toileting assistance during the night. The residence relied on Resident #3 to call out of her apartment, which is approximately 110 feet away from the med room where staff were stationed overnight. Findings include:1. Residence Policy and References a.The resident agreement, dated 12/22/23, read in part: "The residence will assist in transferring and toileting consistent with identified needs and addressed in the resident' s individualized care plan."b. The residence' s Abuse and Neglect policy, dated 11/20/24, read in part that the residents had a right to be free from neglect.c. The residence' s Resident Rights policy read that the residence ensured the residents' right to be free from neglect.d. Chapter VII regulations governing assisted living residences, part 2.12, defines "Caretaker Neglect" as..

A licensure complaint, prompted by #CO40667, was completed on 8/5/25. A deficiency was cited. Based on observation, record review and interview, the residence failed to ensure the residents were free from neglect affecting one sample resident (#3). Specifically, the residence failed to provide proper and adequate toileting assistance to ensure the health and safety of Resident #3. The residence was aware that the resident needed toileting assistance between the hours of 10:00 p.m. through 6:00 a.m.; however, the residence failed to ensure that the resident received proper and adequate assistance with toileting through the night. Resident #3 reported that staff often asked her to wait for toileting assistance. She reported that she could not hold her urine for long and that it would trickle down her leg while she waited. Although staff occasionally provided toileting assistance, they sometimes left in the middle of the process, making her wait for an extended period. This caused her legs to go numb, resulting in pain. Specifically, Resident #3 reported that she was upset and felt embarrassed because she felt her urine trickle down her leg while she waited. Specifically, the residence was aware that Resident #3' s alert/call watch had not worked since 7/29/25, and the residence failed to implement a system to monitor her or provide toileting assistance during the night. The residence relied on Resident #3 to call out of her apartment, which is approximately 110 feet away from the med room where staff were stationed overnight. Findings include:1. Residence Policy and References a.The resident agreement, dated 12/22/23, read in part: "The residence will assist in transferring and toileting consistent with identified needs and addressed in the resident' s individualized care plan."b. The residence' s Abuse and Neglect policy, dated 11/20/24, read in part that the residents had a right to be free from neglect.c. The residence' s Resident Rights policy read that the residence ensured the residents' right to be free from neglect.d. Chapter VII regulations governing assisted living residences, part 2.12, defines "Caretaker Neglect" as: negl..