Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 18 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Falcon Heights Rehabilitation and Nursing LLC presents a polarized experience, with recent reviews highlighting improvements in cleanliness and staff energy alongside persistent administrative and operational failures. While some families praise the attentive care and positive environment for their loved ones, others report significant issues with communication, medication management, and unresolved mechanical noise pollution affecting the building.
Quality Themes
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Distribution · 20 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“My husband is here.. and they have worked with me for his care. And made sure that he has a good roommate that works for him.. he is talking so much more than he used to!!!! He is walking more.. they keep his room clean.. and they all treat him great!”
“The positive energy among the staff is truly felt throughout this community. It's clean and the new memory care unit is a beautiful environment.”
“Most recently they took away one of his meds to keep him mellow without telling my grandmother. They've sent him to the hospital several times by ambulance and the hospital can't do much except send him back.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has significant ongoing concerns, particularly with resident protection, as families have filed multiple complaints resulting in six complaint-triggered deficiencies. The most recurring problem areas are fire safety and building systems, resident rights violations, and quality of care issues including pain management and medication errors. While the facility corrects deficiencies when cited, serious issues persist across surveys, including recent complaints about abuse protection and treatment failures as of late 2024.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Meet other general requirements that are deficient.
Resident Rights Deficiencies
Honor the resident's right to choose his or her attending physician.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Sep 24, 2024
$6,146
Source: CO Dept. of Public Health & Environment
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
A complaint survey, prompted by #CO38781, #CO38892, Incident #39010, Incident #39011 and Incident #39068 was conducted on 1/30/25 to 2/3/25. One deficiency was cited. Based on record review and interviews, the facility failed to ensure one (#2) of six residents investigated for abuse out of seven sample residents were kept free from physical abuse. Specifically, the facility failed to protect Resident #2 from two physical abuse altercations by Resident #3. Findings include: I. Facility policy and procedure The Abuse policy, revised on 6/11/24, was provided by the nursing home administrator (NHA) on 1/30/25 at 2:42 p.m. The policy read in pertinent part, "Every resident has the right to be free from abuse. All occurrences of resident abuse shall be promptly reported to the abuse coordinator for investigation. "The facility will ensure that all residents are protected during and after abuse investigations by:-Responding immediately to protect the alleged victim;-Increasing supervision of the alleged victim and the other residents as indicated; and,-Providing emotional support to the resident during and after the investigation. "Residents with aggressive or abusive behavior shall have their care plans include approaches to reduce or eliminate risk for abuse." II. Incidents of physical abuse towards Resident #2 by Resident #3 A. Facility investigation of the altercation on 1/7/25The 1/7/25 facility occurrence investigation was provided by the NHA on 1/30/25 at 1:15 p.m. The investigation documented that at 6:51 p.m., certified nurse aide (CNA) #1 heard Resident #3 yelling at Resident #2 to get away from her. The nurse responded immediately and discovered Resident #3 pushed Resident #2 to the floor. The nurse completed assessments on both residents, and no injuries were apparent. Resident #3 was redirected by staff and the residents were separated immediately. The family, the physician and the administration were notified of the occurrence. Resident #2 recalled that she fell, and the investigation documented that neither resident recalled the physical occurrence. Resident #3 was placed on frequent monitoring for behavioral changes and redirection. The faci..
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Falcon Heights Rehabilitation and Nursing LLC
for profit
The Charly Bello Family, the Maze Family, the Swain Family, & Walter Myers
18 facilities nationwide
Chain avg rating: 1.6/5 · Rank 3 of 16
Owners
Charly Bello Family Limited Partnership
Owner · Organization
Maze Family Limited Partnership
Owner · Organization
Mahrt, David
Owner (parent company)
Myers, Katie
Owner (parent company)
Myers, Walter
Owner (parent company)
Swain, Holly
Owner (parent company)
Swain, Jared
Owner (parent company)
Key personnel
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Google Reviews
18 reviews from families & visitors
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CO CDPHE — View Official Record
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