Fort Bend Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 177 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and its ability to make residents feel like family. However, families must be extremely vigilant regarding medication management and hygiene, as multiple reviews indicate critical lapses in these areas during certain shifts.
Google Reviews
Google Reviews
177 reviews on Google“Families generally praise this facility for its warm, family-like atmosphere and the exceptional kindness of long-term staff members like Sandra Cook and the nursing team. However, there are serious, recurring allegations regarding medical neglect, hygiene issues, and poor communication between doctors and the facility that should be investigated thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Warm, family-like atmosphere
- Helpful administrative and business office support
- Clean and well-maintained environment
Concerns
- Neglect regarding hygiene and basic care (mentioned by 2 reviewers)
- Poor communication with external doctors and families (mentioned by 2 reviewers)
- Inconsistent medication administration (mentioned by 2 reviewers)
- Issues with facility cleanliness/hygiene in certain areas (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 182 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of pre-written templates to respond to positive reviews, rarely acknowledging specific names or details mentioned by reviewers. Negative reviews are handled with a standardized redirection to corporate email or a phone number.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community through your review responses; how does that same level of communication extend to updates for families regarding their loved ones?
- 2Since many families mention the warm, family-like atmosphere here, what kind of daily social activities or group outings do you have planned to keep residents engaged?
- 3How does the nursing team ensure that medication schedules are strictly followed and that there are no gaps in administration during shift changes?
- 4What specific protocols are in place to ensure that personal hygiene and room cleanliness are maintained consistently for every resident throughout the day?
- 5In the event of a medical emergency after hours, what is the immediate process for contacting both the attending physician and the family?
- 6How do you facilitate and document the exchange of information between your staff and the resident's external doctors to ensure nothing is missed?
Personalized based on this facility's data
Key Review Excerpts
“The staff has taken care of not only him but me too. They have alleviates stress from me and taking care of my dad, I would highly recommend the center to anyone.”
“They didn’t treat her with the care that she needed. They neglected her hygiene as she was bed bound and had forgotten to give her a bath several times.”
“The facility, while older, feels like a warm, home-like environment where everyone is treated like family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering four deficiencies, including repeated issues with treatment and care quality across multiple years. The facility shows recurring problems in three main areas: medication management appearing in five separate violations, treatment and care quality with three citations, and bladder/bowel care management. While all deficiencies have correction dates, the pattern of repeated medication errors and care quality issues, especially those prompting family complaints, warrants careful consideration during any facility visit.
Aug 9, 2025Routine6
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 7, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jun 27, 2024Routine3
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 22, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 27, 2023Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Apr 7, 2025
$22,929
Ownership & Operations
Who Operates This Facility
Sweeny Hospital District
for profit
FORT BEND CONTINUING CARE CENTER LTD CO
QUELYNDRIA RANDALL
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 22 of 37
Ownership & Management
Owners
Sweeny Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
177 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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