Richmond Health Care Center
Strong Medicare quality ratings; families often praise professional and responsive admissions process. Still worth an in-person visit.
based on 97 Google reviews
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What this means for your family
This facility excels in the admissions and transition process, with a highly professional team that makes moving a loved one much less stressful. However, families must remain vigilant regarding clinical oversight, as there have been documented instances of medication errors and inconsistent nursing responsiveness.
Google Reviews
Google Reviews
97 reviews on Google“Richmond Health Care Center is highly regarded for its professional admissions process and a staff that many reviewers describe as compassionate and family-oriented. While many families praise the personalized care and smooth transitions, there are serious, recurring allegations regarding medical negligence, inconsistent nursing quality, and hygiene issues in certain periods.”
Quality Themes
Tap a score for detailsStrengths
- Professional and responsive admissions process
- Compassionate and attentive nursing staff
- Welcoming, home-like atmosphere
- Effective communication during patient transitions
Concerns
- Medical negligence and missed clinical signs (mentioned by 2 reviewers)
- Inconsistent nursing and CNA quality (mentioned by 3 reviewers)
- Facility cleanliness and odor issues (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently use the reviewer's name and reference specific staff members or clinical details mentioned in the review. While the responses follow a consistent professional structure, they demonstrate genuine engagement with the specific content of each testimonial.
Questions for Your Tour
- 1It's great to see how responsive the admissions team has been so far; how do you ensure that same level of communication continues once a resident is settled in?
- 2What specific protocols are in place to ensure medication is administered accurately and on schedule every day?
- 3How does the nursing team monitor for subtle changes in a resident's health to ensure nothing is missed during their care?
- 4We want to make sure the environment stays fresh and comfortable; what are your daily routines for facility cleanliness and maintenance?
- 5What kind of daily activities or social events do you have planned to help residents stay engaged and feel at home?
- 6Could you tell us more about the dining experience and how much input residents have regarding their meal options?
Personalized based on this facility's data
Key Review Excerpts
“Ross has been a tremendous help throughout the process of getting my mom moved into this nursing care facility. He has been informative, friendly, and supportive every step of the way.”
“The Memory Care Unit at Richmond Health Care Center was a true blessing for my family. They took exceptional care of my mother, the staff went above and beyond to make her feel comfortable and valued.”
“The nurses their are the worst so ignorant not professional they shouldn’t be working with patients or elderly they don’t know how to treat no one on this day my family members was admitted into the ICU room bc of the negligence of everyone there”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Richmond Health Care Center shows concerning patterns with families filing numerous complaints that led to 13 deficiencies over multiple surveys. The facility has recurring issues with infection control appearing across three different surveys, medication management problems, and resident rights violations. While all deficiencies show correction dates, the persistent nature of infection control problems and high volume of family-reported concerns warrant careful consideration during your visit.
Jul 10, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 29, 2024Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 29, 2024Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Feb 9, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 12, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 13, 2023Complaint6
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Feb 9, 2024
$4,017
Fine
Nov 13, 2023
$74,019
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HSMTXRICHMOND LLC
TAKEYSHA JONES
Chain Affiliation
Health Services Management
16 facilities nationwide
Chain avg rating: 3.2/5 · Rank 2 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Official Website
Visit richmondhealthcenter.com
Medicare data downloads
Original nursing home datasets
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