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Strong Medicare quality ratings; public reviewers often praise professional and responsive admissions process. Still worth an in-person visit.
based on 97 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
1 finding in latest survey
Richmond Health Care Center has a strong overall Medicare rating. Public reviewers frequently mention: professional and responsive admissions process and compassionate and attentive nursing staff. Review the component ratings and current source records before deciding.
Richmond Health Care Center is highly regarded for its professional admissions process and a staff that many reviewers describe as compassionate and family-oriented. While many families praise the personalized care and smooth transitions, there are serious, recurring allegations regarding medical negligence, inconsistent nursing quality, and hygiene issues in certain periods.
Quality Themes
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Concerns
Rating Trends
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Distribution · 87 analyzed
The owner provides highly personalized responses that frequently use the reviewer's name and reference specific staff members or clinical details mentioned in the review. While the responses follow a consistent professional structure, they demonstrate genuine engagement with the specific content of each testimonial.
Personalized based on this facility's data
Key Review Excerpts
“Ross has been a tremendous help throughout the process of getting my mom moved into this nursing care facility. He has been informative, friendly, and supportive every step of the way.”
“The Memory Care Unit at Richmond Health Care Center was a true blessing for my family. They took exceptional care of my mother, the staff went above and beyond to make her feel comfortable and valued.”
“The nurses their are the worst so ignorant not professional they shouldn’t be working with patients or elderly they don’t know how to treat no one on this day my family members was admitted into the ICU room bc of the negligence of everyone there”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Richmond Health Care Center shows concerning patterns with families filing numerous complaints that led to 13 deficiencies over multiple surveys. The facility has recurring issues with infection control appearing across three different surveys, medication management problems, and resident rights violations. While all deficiencies show correction dates, the persistent nature of infection control problems and high volume of family-reported concerns warrant careful consideration during your visit.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Feb 9, 2024
$4,017
Fine
Nov 13, 2023
$74,019
Winniestowell Hospital District
for profit
HSMTXRICHMOND LLC
TAKEYSHA JONES
Health Services Management
16 facilities nationwide
Chain avg rating: 3.2/5 · Rank 2 of 10
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
97 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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