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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 231 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Cambridge Health and Rehabilitation Center has a middle-range Medicare overall rating. Strengths include outstanding physical and occupational therapy. Some reviewers note concerns about inconsistent hygiene and sanitation issues (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Cambridge Health and Rehabilitation Center is highly regarded for its exceptional physical therapy department and a staff that many families describe as compassionate and attentive. While many reviewers praise the modern, clean facilities and successful rehab outcomes, some families have reported serious concerns regarding hygiene, inconsistent nighttime care, and difficulty reaching staff by phone.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
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Distribution · 226 analyzed
The owner primarily uses a personalized approach, addressing reviewers by name and acknowledging specific details like staff names or family milestones. While most responses are warm and empathetic, some follow a more standardized template for shorter reviews.
Personalized based on this facility's data
Key Review Excerpts
“The staff is Amazing, very welcoming, attentive, the facility was clean and very pleasant... Thank all you wonderful caregivers, your a precious, priceless Gift, Blessings”
“My current roommate has to wear adult diapers due to continance issues. My problem is when she soils her bed the tech will sometimes leave the dirty sheets on the floor for over an hour and the smell makes me sick.”
“I can’t thank Cambridge enough for the care they provided to my grandmother. We started here in skilled nursing and they were absolutely amazing. Long story short due to insurance we transferred out, but came back within two weeks when we moved to hospice care.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has significant concerns with multiple family complaints triggering 14 of 24 deficiencies across recent surveys. Recurring problems include pressure ulcer care appearing twice, care planning issues spanning multiple surveys, and ongoing problems with medication management and safety protocols. While all deficiencies show correction dates, the pattern of repeated issues in core care areas and frequent family-initiated complaints suggests persistent quality concerns that warrant careful evaluation during any visit.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jan 10, 2025
$18,821
Fine
Feb 1, 2024
$16,448
Fine
Aug 30, 2023
$13,397
Fine
Aug 30, 2023
$19,676
Oakbend Medical Center
government
RICHMOND SENIOR SERVICES, INC
AGATHA CRISTY PALAD
The Ensign Group
342 facilities nationwide
Chain avg rating: 2.9/5 · Rank 33 of 84
Owners
Oakbend Medical Center
Owner · Organization
Key personnel
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231 reviews from families & visitors
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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