Cambridge Health and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 217 Google reviews
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What this means for your family
This facility is an excellent choice for patients requiring intensive physical or occupational therapy, as their rehab team is frequently commended. However, families should closely monitor hygiene standards and nighttime responsiveness, as some residents have experienced delays in care during evening hours.
Google Reviews
Google Reviews
217 reviews on Google“Cambridge Health and Rehabilitation Center is highly regarded for its exceptional physical therapy department and a staff that many families describe as compassionate and attentive. While many reviewers praise the modern, clean facilities and successful rehab outcomes, some families have reported serious concerns regarding hygiene, inconsistent nighttime care, and difficulty reaching staff by phone.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding physical and occupational therapy
- Compassionate and attentive nursing staff
- Clean and modern rehabilitation wing
- Welcoming and professional administration
Concerns
- Inconsistent hygiene and sanitation issues (mentioned by 3 reviewers)
- Staffing shortages or slow response times (mentioned by 3 reviewers)
- Difficulty communicating via telephone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
The owner primarily uses a personalized approach, addressing reviewers by name and acknowledging specific details like staff names or family milestones. While most responses are warm and empathetic, some follow a more standardized template for shorter reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how the rehab wing supports a resident's recovery?
- 2I noticed the administration team is very engaged with feedback; how do you typically involve families in discussions about care improvements?
- 3What specific steps are being taken to ensure consistent cleanliness and sanitation throughout the resident rooms and common areas?
- 4Could you describe the meal service and how you might address specific dietary preferences or nutritional needs for a resident?
- 5How does the nursing team manage response times during busier shifts to ensure everyone gets the attention they need?
- 6What does a typical day of social activities and engagement look like for residents here?
Personalized based on this facility's data
Key Review Excerpts
“The staff is Amazing, very welcoming, attentive, the facility was clean and very pleasant... Thank all you wonderful caregivers, your a precious, priceless Gift, Blessings”
“My current roommate has to wear adult diapers due to continance issues. My problem is when she soils her bed the tech will sometimes leave the dirty sheets on the floor for over an hour and the smell makes me sick.”
“I can’t thank Cambridge enough for the care they provided to my grandmother. We started here in skilled nursing and they were absolutely amazing. Long story short due to insurance we transferred out, but came back within two weeks when we moved to hospice care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with multiple family complaints triggering 14 of 24 deficiencies across recent surveys. Recurring problems include pressure ulcer care appearing twice, care planning issues spanning multiple surveys, and ongoing problems with medication management and safety protocols. While all deficiencies show correction dates, the pattern of repeated issues in core care areas and frequent family-initiated complaints suggests persistent quality concerns that warrant careful evaluation during any visit.
Mar 25, 2026Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 26, 2026Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
May 15, 2025Routine3
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 15, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 3, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Payment Denial
Feb 26, 2026
12-day denial
Fine
Jan 10, 2025
$18,821
Fine
Feb 1, 2024
$16,448
Fine
Aug 30, 2023
$13,397
Fine
Aug 30, 2023
$19,676
Ownership & Operations
Who Operates This Facility
Oakbend Medical Center
government
RICHMOND SENIOR SERVICES, INC
AGATHA CRISTY PALAD
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 33 of 84
Ownership & Management
Owners
Oakbend Medical Center
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
217 reviews from families & visitors
Official Website
Visit cambridgehealthcenter.com
Medicare data downloads
Original nursing home datasets
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