Rosenberg Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 75 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (60%)
- High RN turnover (56%)
Bottom 25% in Texas · Below recommended RN staffing · Worst in HAMILTON COUNTY HOSPITAL DISTRICT chain · $142,384 in fines · Special Focus Facility (CMS)
What this means for your family
While some recent visitors note a 'new team' and friendly front-desk staff, the facility has a deeply concerning history of medical neglect and hygiene failures. If you choose this facility, you must be prepared to provide 24/7 supervision to ensure your loved one's basic hygiene and medical needs are being met, as multiple families report unresponsive call lights and untreated medical conditions.
Google Reviews
Google Reviews
75 reviews on Google“Families considering Rosenberg Health & Rehabilitation Center should exercise extreme caution due to frequent and severe allegations of medical neglect, including untreated infections and failure to respond to call lights. While some recent reviews praise a new team and friendly front-desk staff, a significant number of long-term and recent reviews describe critical issues with hygiene, staffing shortages, and unprofessional behavior by nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Friendly front-door and administrative staff
- Positive feedback regarding new leadership/team
- Effective rehabilitation and physical therapy services for some
- Cleanliness in specific newer areas
Concerns
- Medical neglect and failure to treat conditions (e.g., UTI, pneumonia) (mentioned by 5 reviewers)
- Inadequate hygiene and cleanliness (dirty linens, unemptied waste) (mentioned by 6 reviewers)
- Unresponsive call lights and slow staff response (mentioned by 4 reviewers)
- Unprofessional or rude nursing staff behavior (mentioned by 5 reviewers)
- Staffing shortages and lack of supervision (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
The owner relies heavily on templated, boilerplate language to address reviews. While they attempt to redirect negative feedback to administration, they rarely address the specific details of the complaints.
Questions for Your Tour
- 1It's great to see the friendly faces at the front desk; how does the new leadership team ensure that this positive energy reaches the nursing staff on the floor?
- 2With the recent improvements in the newer areas of the facility, what is your current routine for ensuring linens and resident rooms stay consistently clean?
- 3How does the nursing team manage medication schedules and monitor for new symptoms, like infections, to ensure nothing is overlooked?
- 4When a resident uses their call light, what is the typical response time, and how do you manage staffing during busy shifts to ensure everyone is attended to?
- 5What is the process for communicating important medical updates or changes in condition to family members to ensure we are always in the loop?
- 6What kind of daily activities or social programs do you have planned to keep residents engaged and active in the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff is incredibly caring and cheerful, consistently going above and beyond to ensure patients and their families feel confident and comforted.”
“My uncle has been here for some years now... My issue is that my uncle is not being properly tended to. He has a colostomy and a catheter bag. Since being in the new hall he was moved to, he has told me that the nurses make rude comments about the smell”
“The transition from hospital to rehabilitation center went so smoothly! Definitely reccomend.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
8
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 25 complaints triggering federal investigations at this facility, revealing persistent problems with safety supervision, care planning, and infection control across multiple years. Recurring issues include accident hazards, inadequate care plans that don't meet residents' needs, repeated infection control failures, and medication management problems. While the facility addresses deficiencies when cited, the pattern of similar violations suggests ongoing systemic challenges requiring careful consideration.
Jan 29, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 25, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Feb 27, 2025Routine7
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 27, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Aug 21, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Nov 20, 2025
$17,345
Fine
Feb 27, 2025
$25,587
Payment Denial
Feb 27, 2025
13-day denial
Fine
Dec 7, 2023
$14,518
Fine
Dec 7, 2023
$39,884
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
ROSENBERG HC LLC
HERBERT MARTIN
Chain Affiliation
Hamilton County Hospital District
10 facilities nationwide
Chain avg rating: 2.7/5 · Rank 10 of 10 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit rosenberghealthandrehab.com
Medicare data downloads
Original nursing home datasets
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