Florissant Valley Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 58 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (23 vs median 10)
- High staff turnover (78%)
Bottom 25% in MO · Critically understaffed (RN) · Above average staffing · Very high staff turnover · Worst in MGM HEALTHCARE chain · No penalties on record
What this means for your family
This facility has a history of severe complaints regarding basic hygiene and responsiveness to call lights. While some families report positive outcomes with the physical therapy department, the recurring reports of neglect and communication failures suggest you should proceed with extreme caution and maintain a daily presence if you choose this facility.
Google Reviews
Google Reviews
58 reviews on Google“Florissant Valley Health & Rehabilitation Center receives overwhelmingly negative feedback from families, with numerous reports of neglect, poor hygiene, and lack of responsiveness. While a small subset of reviewers praises specific staff members or short-term rehab outcomes, the majority of concerns focus on severe staffing shortages, failure to provide basic care like bathing or toileting, and poor communication regarding medical status.”
Quality Themes
Tap a score for detailsStrengths
- Helpful admissions and administrative staff
- Effective physical therapy team
- Occasional instances of compassionate nursing care
Concerns
- Neglect of basic hygiene (bathing, changing linens, incontinence care) (mentioned by 14 reviewers)
- Slow or non-existent response to call lights (mentioned by 8 reviewers)
- Poor communication regarding medical status and hospitalizations (mentioned by 6 reviewers)
- Medication management errors (mentioned by 5 reviewers)
- Unsanitary facility conditions (stench, bugs, dirty rooms) (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your admissions team is very helpful; how will you keep our family updated on any changes in our loved one's medical status or hospital visits?
- 2What specific steps are being taken to ensure rooms and common areas are kept clean and fresh for the residents?
- 3How does the nursing team manage call lights to ensure residents receive timely assistance with personal care and hygiene?
- 4Can you tell me more about the medication management process and how you prevent errors during shift changes?
- 5What kind of daily activities and social events are available to keep residents engaged and active?
- 6How does the facility handle medical emergencies or sudden changes in health during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“My mother sat in her poop for 4 and a half hours today, when I got there it took me 45 minutes to get someone to clean her. That is abuse.”
“My aunt ended up having bed sores so bad she had to be admitted to the hospital. This was from the staff letting her lay in her urine and feces.”
“Her physical therapy team was especially great — they helped her regain her strength and mobility faster than we expected.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced significant challenges with families filing 27 complaints resulting in deficiencies across multiple care areas. The most recurring problems involve food service and dietary operations, medication management, and resident rights protections. While all deficiencies show correction dates, the pattern of repeated issues in nutrition services, medication errors, and basic resident care suggests ongoing operational struggles that persist across surveys.
Oct 29, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 7, 2025Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 31, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 15, 2025Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Nov 22, 2024Routine17
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 22, 2024Complaint9
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Ownership & Operations
Who Operates This Facility
Florissant Valley Health & Rehabilitation Center
for profit
Chain Affiliation
Mgm Healthcare
33 facilities nationwide
Chain avg rating: 2.2/5 · Rank 23 of 30 (Worst)
Ownership & Management
Owners
Florissant Springfield Holdings, LLC
Owner · Organization
Springfield Florissant Resources, LLC
Owner (parent company) · Organization
Springflo Investments, LLC
Owner (parent company) · Organization
Bienstock, Judah
Owner (parent company)
Levy, Ariel
Owner (parent company)
Schreiber, Moshe
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit mgmhealthcare.com
Medicare data downloads
Original nursing home datasets
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