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Bentwood Nursing & Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1501 Charbonier Road, Florissant, MO 63031116 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 112 Google reviews

5
4
3
2
1
Bentwood Nursing & Rehab Nursing Home in Florissant, MO — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (17 vs median 10)
  • High staff turnover (70%)
  • High RN turnover (62%)

Bottom 25% in MO · Below recommended RN staffing · Above average staffing · Very high staff turnover · Worst in MGM HEALTHCARE chain · $107,465 in fines · Abuse citation

Source: Medicare data

What this means for your family

While recent reviews suggest a positive shift under new leadership, the history of severe safety and medication concerns is significant. We strongly advise families to conduct an unannounced visit during a weekend or evening shift to observe staffing levels and response times firsthand before making a decision.

Google Reviews

Google Reviews

112 reviews on Google
Bentwood Nursing & Rehab presents a stark contrast between recent, highly positive reviews praising new leadership and a clean environment, and long-standing, severe allegations of neglect. While many recent reviewers highlight the compassion of the new administrator and staff, multiple families have reported critical issues including medication errors, unresponsive staff, and poor hygiene standards. Families should exercise extreme caution and conduct a thorough, unannounced tour to verify the current quality of care.

Quality Themes

Tap a score for details
Food7.0Staff5.0Clean4.0Activities6.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility environment
  • Effective and encouraging rehabilitation therapy team
  • Strong, proactive administrative leadership

Concerns

  • Unresponsive staff and long wait times for call lights (mentioned by 5 reviewers)
  • Medication management errors and dosage concerns (mentioned by 4 reviewers)
  • Poor hygiene, cleanliness, and presence of pests (mentioned by 4 reviewers)
  • Difficulty reaching administrative staff or getting calls returned (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2341.32022(13)2.52023(10)1.32024(4)4.82025(82)3.42026(5)

Distribution · 114 analyzed

5
84
4
1
3
1
2
2
1
26
50 reviews posted between Apr 22, 2025Apr 26, 2025 · 50 were 5-star
18 reviews posted between May 14, 2025May 15, 2025 · 18 were 5-star

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2With 116 residents, what is your specific process for monitoring call lights to ensure that requests for assistance are addressed in a timely manner?
  • 3Could you walk me through your current medication management protocols to ensure accuracy and safety for residents with complex health needs?
  • 4What is your current cleaning schedule and pest control strategy to ensure the facility environment remains comfortable and sanitary for everyone?
  • 5Given the current staffing levels, how do you ensure that residents receive consistent, personalized attention throughout both the day and night shifts?
  • 6What kind of daily activities or social programs are currently in place to help residents stay engaged and connected with the rest of the community?

Personalized based on this facility's data


Key Review Excerpts

The aides get pissed off if the resident asks for something as simple as ice water. There's no checking in on the patient!! They're not making sure that he gets to his appointments on time, cold food.

Friend of resident · 2025☆☆☆☆

The nurses, CNAs, and therapy team went above and beyond to ensure my loved one’s comfort, safety, and recovery. The facility was clean, well-maintained, and had a calm, home-like environment.

Family member · 2025★★★★★

Everyday for 2 weeks, my family member waited an average of 4 hours for someone to respond to her call light when she needed assistance. On more than one occasion she waited longer than 7 hours for someone to respond.

Family member · 2022☆☆☆☆
Source: 112 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.29hrs
39%
Registered nurses for medical care
Total Nursing
3.11hrs
76%
All nurses + aides combined
Staff Turnover
78%
Lower is better (< 30% = good)
RN Turnover
71%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility33.3%
Worse than Avg
Here
33.3%
US
95.5%
MO
90.9%
St. louis
91.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility35.0%
Worse than Avg
Here
35.0%
US
93.4%
MO
84.4%
St. louis
83.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility42.4%
Worse than Avg
Here
42.4%
US
12.1%
MO
16.7%
St. louis
18.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
14.4%
MO
19.1%
St. louis
14.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
15.3%
MO
18.9%
St. louis
16.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.3%
Worse than Avg
Here
24.3%
US
15.4%
MO
23.6%
St. louis
19.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility12.7%
Worse than Avg
Here
12.7%
US
81.8%
MO
65.9%
St. louis
63.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility13.9%
Worse than Avg
Here
13.9%
US
79.7%
MO
63.5%
St. louis
65.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
MO
2.2%
St. louis
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
3penalties
Well above state avg (12.0)
16 complaint-triggered
$107,465 in fines

This facility shows ongoing concerns across multiple areas, with families filing 11 complaints that triggered federal inspections. The most frequent problems involve fire safety systems, medication management, and resident care standards including proper wound care and preventing accidents. While the facility has corrected most violations when cited, issues continue to recur across surveys, particularly with emergency preparedness and basic care protocols, suggesting systemic challenges in maintaining consistent quality standards.

Feb 24, 2026Complaint
5
0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Nov 17, 2025Complaint
2
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Sep 26, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

May 15, 2024Routine
31
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0926Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0908Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Mar 13, 2024Complaint
1
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Mar 6, 2024Complaint
2
0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

Federal Penalties

Fine

May 15, 2024

$73,450

Payment Denial

May 15, 2024

4-day denial

Fine

Jan 23, 2024

$34,015

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bentwood Nursing & Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

Mgm Healthcare

Chain Size

33 facilities nationwide

Chain avg rating: 2.2/5 · Rank 25 of 30 (Worst)

Ownership & Management

Owners

Yb Acquisition LLC

Owner · Organization

61%

Jeremias, Baruch

Owner

39%

Bienstock, Judah

Owner (parent company)

61%

Key personnel

Lewis, TonyaW-2 Managing EmployeeRiggins, MichaelW-2 Managing EmployeeBienstock, JudahOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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