Florida Presbyterian Homes INC
Strong Medicare quality ratings; families often praise compassionate and skilled rehab/therapy team. Still worth an in-person visit.
based on 110 Google reviews

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What this means for your family
Westminster Lakeland offers a vibrant, high-quality environment for independent living and has a dedicated rehab therapy team that many residents praise. However, families should be aware of reports regarding inconsistent care in the nursing units and potential staffing shortages on weekends. We recommend scheduling a tour specifically of the nursing wing and asking how they ensure consistent patient monitoring during off-hours.
Google Reviews
Google Reviews
110 reviews on Google“Westminster Lakeland (formerly Florida Presbyterian Homes) is a large continuing care community that receives high praise for its active independent living lifestyle, beautiful lakefront grounds, and compassionate rehab staff. While many residents and families report excellent experiences with nursing and therapy teams, there are recurring reports of understaffing during weekends and occasional lapses in responsiveness or hygiene in the skilled nursing/rehab units.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and skilled rehab/therapy team
- Beautiful, well-maintained campus on Lake Hunter
- Vibrant, active independent living community
- Helpful and welcoming admissions/social services staff
Concerns
- Understaffing and slow response times on weekends (mentioned by 2 reviewers)
- Inconsistent quality of care in nursing/rehab units (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 117 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the beautiful location on Lake Hunter, what specific outdoor activities or social programs are available for residents to enjoy the campus environment?
- 2I noticed that staffing levels are highly rated, but I’m curious how you ensure consistent support and response times for residents during the weekend shifts?
- 3Could you walk me through your current process for medication management and how you ensure accuracy and timely administration for residents?
- 4Since you maintain a very active independent living community, how do you help bridge the social gap for residents transitioning into the nursing or rehab units?
- 5I appreciate that you actively engage with feedback online; how does your team use family input to address concerns and improve the quality of care in the nursing unit?
- 6What is your protocol for handling medical emergencies or changes in condition, particularly when a resident needs immediate attention outside of standard business hours?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is attentive and people like the food!”
“The physical therapy crew are extremely knowledgeable and display true concern for everyone. Choosing a rehab/skilled nursing facility is a very important decision for the family and client so I did extensive research and touring facilities in the area. Westminster is, by far, superior overall.”
“They run a skeleton crew on the weekends and the first weekend my mother was there, a nurse came in to assist her and left her unattended for 45 minutes using the excuse she was helping to pass out trays!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 23 deficiencies across 3 surveys with all violations reportedly corrected by the provider. The most recurring issues involve medication management (appearing in multiple surveys), resident assessments and care planning, and building safety concerns like fire systems and emergency exits. While no complaints triggered inspections, the pattern shows ongoing challenges in pharmacy services and assessment processes that families should discuss during visits.
Feb 26, 2024Routine10
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Mar 3, 2022Routine5
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Jan 8, 2021Routine8
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Ownership & Operations
Who Operates This Facility
Florida Presbyterian Homes INC
nonprofit
Chain Affiliation
Westminster Communities of Florida
9 facilities nationwide
Chain avg rating: 4.4/5 · Rank 4 of 8 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
110 reviews from families & visitors
Official Website
Visit westminstercommunitiesfl.org
Medicare data downloads
Original nursing home datasets
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