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Nursing HomeMedicaid Top Rated

Florida Presbyterian Homes INC

Strong Medicare quality ratings; families often praise compassionate and skilled rehab/therapy team. Still worth an in-person visit.

909 Lakeside Ave, Dixieland · Lakeland, FL 3380368 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 110 Google reviews

5
4
3
2
1
Florida Presbyterian Homes INC Nursing Home in Lakeland, FL — Street View
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What this means for your family

Westminster Lakeland offers a vibrant, high-quality environment for independent living and has a dedicated rehab therapy team that many residents praise. However, families should be aware of reports regarding inconsistent care in the nursing units and potential staffing shortages on weekends. We recommend scheduling a tour specifically of the nursing wing and asking how they ensure consistent patient monitoring during off-hours.

Google Reviews

Google Reviews

110 reviews on Google
Westminster Lakeland (formerly Florida Presbyterian Homes) is a large continuing care community that receives high praise for its active independent living lifestyle, beautiful lakefront grounds, and compassionate rehab staff. While many residents and families report excellent experiences with nursing and therapy teams, there are recurring reports of understaffing during weekends and occasional lapses in responsiveness or hygiene in the skilled nursing/rehab units.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean6.0Activities9.0Meds4.0Memory8.0Comms5.0ValueN/A

Strengths

  • Compassionate and skilled rehab/therapy team
  • Beautiful, well-maintained campus on Lake Hunter
  • Vibrant, active independent living community
  • Helpful and welcoming admissions/social services staff

Concerns

  • Understaffing and slow response times on weekends (mentioned by 2 reviewers)
  • Inconsistent quality of care in nursing/rehab units (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(15)'19(19)'21(1)'23(1)'25(42)'26(7)

Distribution · 117 analyzed

5
97
4
6
3
6
2
0
1
8

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the beautiful location on Lake Hunter, what specific outdoor activities or social programs are available for residents to enjoy the campus environment?
  • 2I noticed that staffing levels are highly rated, but I’m curious how you ensure consistent support and response times for residents during the weekend shifts?
  • 3Could you walk me through your current process for medication management and how you ensure accuracy and timely administration for residents?
  • 4Since you maintain a very active independent living community, how do you help bridge the social gap for residents transitioning into the nursing or rehab units?
  • 5I appreciate that you actively engage with feedback online; how does your team use family input to address concerns and improve the quality of care in the nursing unit?
  • 6What is your protocol for handling medical emergencies or changes in condition, particularly when a resident needs immediate attention outside of standard business hours?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff is attentive and people like the food!

General visitor · 2017★★★★★

The physical therapy crew are extremely knowledgeable and display true concern for everyone. Choosing a rehab/skilled nursing facility is a very important decision for the family and client so I did extensive research and touring facilities in the area. Westminster is, by far, superior overall.

Rehab patient · 2025★★★★★

They run a skeleton crew on the weekends and the first weekend my mother was there, a nurse came in to assist her and left her unattended for 45 minutes using the excuse she was helping to pass out trays!

Rehab patient's family · 2021★★★☆☆
Source: 110 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.04hrs
OK
Registered nurses for medical care
Total Nursing
3.76hrs
92%
All nurses + aides combined
Staff Turnover
28%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

16

measures

Worse Than Avg

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
15.4%
FL
8.7%
Polk
11.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
FL
4.1%
Polk
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
19.4%
FL
11.5%
Polk
20.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
19.5%
FL
15.0%
Polk
20.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
15.3%
FL
10.6%
Polk
16.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
Polk
96.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
79.7%
FL
94.7%
Polk
82.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
81.8%
FL
94.8%
Polk
90.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
FL
1.5%
Polk
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Above state avg (7.3)

This facility has 23 deficiencies across 3 surveys with all violations reportedly corrected by the provider. The most recurring issues involve medication management (appearing in multiple surveys), resident assessments and care planning, and building safety concerns like fire systems and emergency exits. While no complaints triggered inspections, the pattern shows ongoing challenges in pharmacy services and assessment processes that families should discuss during visits.

Feb 26, 2024Routine
10
0644Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Mar 3, 2022Routine
5
0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0886Potential for harm · PatternCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Jan 8, 2021Routine
8
0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Florida Presbyterian Homes INC

Organization Type

nonprofit

Chain Affiliation

Chain Name

Westminster Communities of Florida

Chain Size

9 facilities nationwide

Chain avg rating: 4.4/5 · Rank 4 of 8 (Best)

Ownership & Management

Key personnel

Doddridge, DonaldOfficer / DirectorHennis, GarryOfficer / DirectorKeith, HenryOfficer / DirectorDoddridge, DonaldOfficer / DirectorFaubel, MeganOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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