Nursing Home · Lakeland, FL
909 Lakeside Ave, Dixieland · Lakeland, FL 33803
Medicare overall rating
5 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 68 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
Ask about these reported findings and check the latest official record.
Your next step
You don't need to know everything. Start with these questions.
Florida Presbyterian Homes INC has a strong overall Medicare rating. Medicare reports an average of 1.04 registered-nurse hours per resident per day. Ask how coverage varies across shifts. Public Google reviews average 4.5 out of 5. Read both positive and critical feedback, and ask how concerns are handled. Review the component ratings and current source records before deciding.
Westminster Lakeland (formerly Florida Presbyterian Homes) is a large continuing care community that receives high praise for its active independent living lifestyle, beautiful lakefront grounds, and compassionate rehab staff. While many residents and families report excellent experiences with nursing and therapy teams, there are recurring reports of understaffing during weekends and occasional lapses in responsiveness or hygiene in the skilled nursing/rehab units.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
While many praise specific nurses and CNAs, others report significant neglect and lack of responsiveness.
Some families report difficulty reaching staff via phone or feeling unprepared during discharge planning.
Most reviews praise the clean grounds, but there are specific, concerning reports of odors and poor room hygiene.
Multiple reviewers specifically mention the food is tasty and the dining experience is enjoyable.
Residents frequently highlight a wide variety of engaging activities, exercise classes, and social events.
One reviewer reported a misdiagnosis and medication errors, indicating potential safety risks.
Family members of memory care residents have expressed satisfaction with the kindness and respite care provided.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 119 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“The nursing staff is attentive and people like the food!”
“The physical therapy crew are extremely knowledgeable and display true concern for everyone. Choosing a rehab/skilled nursing facility is a very important decision for the family and client so I did extensive research and touring facilities in the area. Westminster is, by far, superior overall.”
“They run a skeleton crew on the weekends and the first weekend my mother was there, a nurse came in to assist her and left her unattended for 45 minutes using the excuse she was helping to pass out trays!”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has 23 deficiencies across 3 surveys with all violations reportedly corrected by the provider. The most recurring issues involve medication management (appearing in multiple surveys), resident assessments and care planning, and building safety concerns like fire systems and emergency exits. While no complaints triggered inspections, the pattern shows ongoing challenges in pharmacy services and assessment processes that families should discuss during visits.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Florida Presbyterian Homes INC
nonprofit
Westminster Communities of Florida
9 facilities nationwide
Chain avg rating: 4.4/5 · Rank 1 of 8 (Highest rating)
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with the state licensing agency. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
112 reviews from families & visitors
Official Website
Visit westminstercommunitiesfl.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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