Bridgewalk on Harden Health and Rehabilitation, Ll
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 46 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (76%)
- High RN turnover (64%)
Bottom 25% in FL · Critically understaffed (RN) · Very high staff turnover · $181,400 in fines
What this means for your family
While the facility has a strong therapy department, the inconsistency in nursing care and cleanliness is a major red flag. If you consider this facility, perform an unannounced visit to check the cleanliness of rooms and ask specifically about the current turnover rate of the nursing management team.
Google Reviews
Google Reviews
46 reviews on Google“Bridgewalk on Harden experiences significant volatility, with many families reporting that the quality of care is heavily dependent on specific management and nursing staff currently employed. While some reviewers praise the therapy department and individual staff members for their compassion, others describe severe neglect, including poor hygiene, pest infestations, and medication errors. Recent reviews suggest a decline in standards following the departure of key leadership personnel.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Compassionate individual nursing and CNA staff
- Responsive social services (when specific personnel are present)
Concerns
- Poor room cleanliness and pest issues (roaches/ants) (mentioned by 4 reviewers)
- Unresponsive nursing staff and call lights ignored (mentioned by 4 reviewers)
- Medication management errors and omissions (mentioned by 3 reviewers)
- High staff turnover leading to inconsistent care quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent feedback regarding room hygiene, could you walk me through your current daily cleaning protocols and how you manage pest control for resident living areas?
- 2I noticed some concerns regarding medication management; what specific systems or double-check procedures do you have in place to ensure residents receive the correct dosages at the right times?
- 3With the high turnover rates often seen in nursing facilities, how do you ensure that my loved one receives consistent, personalized care from staff who are familiar with their specific needs?
- 4I see that you occasionally respond to online feedback; how do you use that family input to improve communication and address concerns when they arise?
- 5Since the physical therapy team is highly regarded here, how do you integrate their work with the rest of the nursing staff to ensure a seamless recovery process?
- 6When a resident uses their call light, what is your facility's internal policy for response times, and how do you monitor that these requests are being addressed promptly?
Personalized based on this facility's data
Key Review Excerpts
“My mom just spent less than two weeks there after fracturing her hip... My mom absolutely LOVED the therapists there, she looked forward to seeing them and working with them every single day.”
“Patient Rooms not kept clean, floors always dirty... I also would clean his bedside table and rolling tray because it was never done, it would be sticky, on one occasion I found chicken bones in his bed.”
“They missed my moms heart meds for days, then to fix the problem, they injected her with a diuretics, compounding her kidney problem. They lied to us about her meds.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
4
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to serious findings including abuse/neglect and inadequate pain management, raising significant safety concerns. The facility shows recurring problems with wound care, resident rights, and care planning across multiple surveys from 2021 to 2024. While all deficiencies have correction dates, the pattern of repeated issues in core care areas suggests ongoing quality challenges that families should carefully consider.
Jul 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jan 25, 2024Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 11, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 8, 2023Complaint1
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Dec 3, 2021Routine14
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Federal Penalties
Fine
Oct 23, 2023
$4,545
Fine
Oct 11, 2023
$163,093
Fine
Oct 2, 2023
$13,762
Ownership & Operations
Who Operates This Facility
Bridgewalk on Harden Health and Rehabilitation, Ll
for profit
Ownership & Management
Owners
Garrard, Louis
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit bridgewalkonharden.com
Medicare data downloads
Original nursing home datasets
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