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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 162 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Five Points Nursing and Rehabilitation has a middle-range Medicare overall rating. Strengths include exceptional physical therapy and rehabilitation services. Some reviewers note concerns about inadequate response to call lights and patient needs (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Families considering Five Points Nursing and Rehabilitation will find a facility widely praised for its exceptional physical therapy team and a clean, modern, and welcoming environment. While many reviewers highlight the compassionate nursing staff and smooth administrative transitions, there are serious, recurring allegations regarding medical neglect, medication errors, and inadequate response times to call lights.
Quality Themes
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Concerns
Rating Trends
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Distribution · 170 analyzed
The owner uses highly repetitive, templated responses that follow a strict formula of apologizing and directing users to a single corporate hotline. While they address reviewers by name, they rarely engage with the specific details of the complaints.
Personalized based on this facility's data
Key Review Excerpts
“My therapy team has been incredibly motivating and supportive, encouraging me through every step of my recovery journey.”
“The team at Five Points made the transition as smooth as possible and took the time to listen when we had concerns about her first roommate.”
“The buzzer does nothing but turn on a light and they said they usually answer within 20 mins.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints against this facility, including serious concerns about resident abuse and safety hazards. The facility shows recurring problems with food safety, medication management, and care planning across multiple surveys from 2022 to 2026. While most deficiencies appear to be corrected after citation, the pattern of repeated violations in key care areas and complaint-triggered investigations suggests ongoing quality issues that families should carefully consider.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Jan 8, 2026
$8,281
Kirbyville I Enterprises, LLC
for profit
AMARILLO VII ENTERPRISES, LLC
HAROLD PENNINGTON
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 65 of 148
Owners
Liberty County Hospital District no.1
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
162 reviews from families & visitors
Official Website
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