Five Points Nursing and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 160 Google reviews
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What this means for your family
This facility is an excellent choice for physical rehabilitation due to their highly-rated therapy team and modern equipment. However, families should remain vigilant regarding clinical oversight, specifically asking about protocols for responding to call lights and ensuring strict adherence to physician-ordered diets and wound care.
Google Reviews
Google Reviews
160 reviews on Google“Families considering Five Points Nursing and Rehabilitation will find a facility widely praised for its exceptional physical therapy team and a clean, modern, and welcoming environment. While many reviewers highlight the compassionate nursing staff and smooth administrative transitions, there are serious, recurring allegations regarding medical neglect, medication errors, and inadequate response times to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehabilitation services
- Clean, beautiful, and well-maintained facility
- Compassionate and professional nursing staff
- Smooth administrative and admissions process
Concerns
- Inadequate response to call lights and patient needs (mentioned by 2 reviewers)
- Issues with medication management and doctor's orders (mentioned by 2 reviewers)
- Inconsistent dietary management for specific medical diets (mentioned by 2 reviewers)
- Staffing shortages affecting care quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 168 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses that follow a strict formula of apologizing and directing users to a single corporate hotline. While they address reviewers by name, they rarely engage with the specific details of the complaints.
Questions for Your Tour
- 1It's wonderful to see how beautiful and well-maintained the facility is; what kind of daily activities or social outings do you organize to keep residents engaged?
- 2Since your physical therapy and rehab services are so highly regarded, could you walk us through how a resident's personalized therapy plan is developed and monitored?
- 3How does the nursing team ensure that doctor's orders and medication schedules are updated and communicated accurately across all shifts?
- 4What is the protocol for responding to call lights, and how do you ensure residents' needs are met promptly during busy periods?
- 5How does the dietary team manage specific medical diets to ensure every resident's nutritional requirements are consistently met?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting physicians and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My therapy team has been incredibly motivating and supportive, encouraging me through every step of my recovery journey.”
“The team at Five Points made the transition as smooth as possible and took the time to listen when we had concerns about her first roommate.”
“The buzzer does nothing but turn on a light and they said they usually answer within 20 mins.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, including serious concerns about resident abuse and safety hazards. The facility shows recurring problems with food safety, medication management, and care planning across multiple surveys from 2022 to 2026. While most deficiencies appear to be corrected after citation, the pattern of repeated violations in key care areas and complaint-triggered investigations suggests ongoing quality issues that families should carefully consider.
Mar 9, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 8, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 4, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 26, 2025Routine7
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 26, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Feb 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Jan 8, 2026
$12,740
Ownership & Operations
Who Operates This Facility
Kirbyville I Enterprises, LLC
for profit
AMARILLO VII ENTERPRISES, LLC
HAROLD PENNINGTON
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 65 of 148
Ownership & Management
Owners
Liberty County Hospital District no. 1
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
160 reviews from families & visitors
Official Website
Visit fivepointsnursing.com
Medicare data downloads
Original nursing home datasets
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