Evergreen Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 57 Google reviews
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What this means for your family
This facility offers excellent rehabilitation services and a highly engaging activities program that can greatly improve a resident's quality of life. However, families should be extremely vigilant about communication and appointment logistics, as recent reports indicate significant failures in phone responsiveness and medical transportation coordination.
Google Reviews
Google Reviews
57 reviews on Google“Evergreen Care Center is highly regarded by many for its exceptional therapy team and engaging activities department, which frequently organizes outings and social events. However, recent reviews from 2025 highlight serious concerns regarding communication failures, difficulty reaching staff by phone, and uncoordinated medical transportation for residents.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Engaging and creative activities program
- Warm and caring nursing and CNA staff
- Clean and well-maintained indoor environment
Concerns
- Difficulty contacting the facility via phone (mentioned by 3 reviewers)
- Poor coordination of medical appointments and transportation (mentioned by 2 reviewers)
- High staff turnover (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 86 analyzed
How They Respond to Reviews
The owner uses a repetitive, templated script to respond to negative reviews, which fails to address specific allegations of staff incompetence or lack of communication. Positive reviews receive a brief, personalized acknowledgment.
Questions for Your Tour
- 1We've heard wonderful things about your therapy and activities programs; could you tell us more about how you keep the residents engaged and active each day?
- 2Since we want to stay closely connected, what is the best way for us to reach the nursing staff or administration if we have a quick question or update?
- 3How does the facility coordinate with outside doctors and manage transportation for medical appointments to ensure nothing is missed?
- 4Could you walk us through your protocol for handling medical emergencies or sudden changes in a resident's health during the night?
- 5We noticed the facility is very clean and well-maintained; how do you manage the daily upkeep and cleanliness of the resident rooms?
- 6With the recent changes in the healthcare landscape, what steps is the facility taking to ensure consistent staffing and continuity of care for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was great with getting me back on my feet. The social worker and medical records clerk have been such a great help. The facility does not look it's best outside but it is well kept inside.”
“The activities department is fantastic great customer service never seen such better customer service”
“The 2 appointments my Sister had outside the facility were both messed up terribly by the staff. First appointment they got her there 45 minutes late which then made it a “work in” at the appointment, turned into a 3 hour ordeal.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Evergreen Care Center shows concerning patterns with families filing multiple complaints leading to 14 federal violations. The facility repeatedly struggles with resident rights, care planning, and resident protection from abuse and neglect, with issues persisting across recent years through 2025. While all deficiencies show correction dates, the ongoing nature of complaints and recurring violations in core care areas suggests families should carefully evaluate this facility.
Mar 5, 2026Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Jul 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 17, 2025Complaint1
Administration Deficiencies
Help the resident with transportation to and from laboratory services outside of the facility.
Mar 11, 2025Complaint4
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 26, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 13, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Evergreen Care Center
for profit
Chain Affiliation
Ajc Healthcare
14 facilities nationwide
Chain avg rating: 2.2/5 · Rank 7 of 13
Ownership & Management
Owners
Evergreen Care Center Holdings LLC
Owner · Organization
Swc CA Opco, LLC
Owner (parent company) · Organization
Chesley, Aaron
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit evergreencarecenter.org
Medicare data downloads
Original nursing home datasets
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