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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 62 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
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Evergreen Care Center has a middle-range Medicare overall rating. Strengths include exceptional physical and occupational therapy teams. Some reviewers note concerns about difficulty contacting the facility via phone (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Evergreen Care Center is highly regarded by many for its exceptional therapy team and engaging activities department, which frequently organizes outings and social events. However, recent reviews from 2025 highlight serious concerns regarding communication failures, difficulty reaching staff by phone, and uncoordinated medical transportation for residents.
Quality Themes
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Concerns
Rating Trends
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Distribution · 91 analyzed
The owner uses a repetitive, templated script to respond to negative reviews, which fails to address specific allegations of staff incompetence or lack of communication. Positive reviews receive a brief, personalized acknowledgment.
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was great with getting me back on my feet. The social worker and medical records clerk have been such a great help. The facility does not look it's best outside but it is well kept inside.”
“The activities department is fantastic great customer service never seen such better customer service”
“The 2 appointments my Sister had outside the facility were both messed up terribly by the staff. First appointment they got her there 45 minutes late which then made it a “work in” at the appointment, turned into a 3 hour ordeal.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Evergreen Care Center shows concerning patterns with families filing multiple complaints leading to 14 federal violations. The facility repeatedly struggles with resident rights, care planning, and resident protection from abuse and neglect, with issues persisting across recent years through 2025. While all deficiencies show correction dates, the ongoing nature of complaints and recurring violations in core care areas suggests families should carefully evaluate this facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Help the resident with transportation to and from laboratory services outside of the facility.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Evergreen Care Center
for profit
Ajc Healthcare
14 facilities nationwide
Chain avg rating: 2.2/5 · Rank 7 of 13
Owners
Evergreen Care Center Holdings LLC
Owner · Organization
Swc CA Opco, LLC
Owner (parent company) · Organization
Chesley, Aaron
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
62 reviews from families & visitors
Official Website
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