Emerald Care Center Midwest
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 136 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (7 vs median 6.0)
- High staff turnover (69%)
Below average in OK · Critically understaffed (RN) · $4,017 in fines
What this means for your family
While the rehabilitation therapy team is frequently cited as a major strength, the facility has a recurring pattern of serious neglect and communication issues. Families should exercise extreme caution, conduct unannounced visits, and verify that the facility can meet specific medical needs before admission.
Google Reviews
Google Reviews
136 reviews on Google“Emerald Care Center Midwest presents a highly polarized experience for families, with many reviewers praising the rehabilitation therapy team while others report severe neglect and communication failures. While some families describe a warm, family-like environment, numerous reports of poor hygiene, unaddressed medical needs, and inconsistent staffing levels raise significant concerns about the quality of care. Families should be aware that experiences appear to vary drastically depending on the specific shift and individual staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm and compassionate individual staff members
- Active and engaging social activities
- Responsive admissions and administrative support
Concerns
- Chronic understaffing leading to neglect (mentioned by 12 reviewers)
- Poor hygiene and infrequent bathing of residents (mentioned by 7 reviewers)
- Inconsistent or poor medication management (mentioned by 6 reviewers)
- Lack of communication with family members (mentioned by 5 reviewers)
- Low-quality or unappealing food (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 141 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that many families appreciate the active social calendar here; could you walk me through what a typical day of engagement looks like for a new resident?
- 2Given that some families have expressed concerns regarding hygiene and bathing routines, what is your facility's specific process for ensuring residents receive consistent personal care and assistance?
- 3I see that your team is very active in responding to feedback online; how do you maintain that same level of responsiveness when communicating directly with families about their loved one's daily status?
- 4With the current staffing levels, how do you ensure that medication management is handled accurately and that residents receive their doses on time, every time?
- 5Since physical and occupational therapy are highlighted as strengths here, how do you integrate those services into a resident's daily routine to ensure they stay active and mobile?
- 6What protocols do you have in place to ensure that residents are receiving adequate nutritional support and that their dietary preferences are being met?
Personalized based on this facility's data
Key Review Excerpts
“My husband had a traumatic brain injury and when looking for a skilled nursing facility I toured this one, I was impressed with the staff there. It is outdated looking on the outside but the faculty are caring and kind and take good care of the patients there.”
“My dad moved into Emerald Care Center in January 2022. I am impressed with the staff - from the director, patient advocate, maintenance, PT/OT, and especially the nurses and aides. They are kind and responsive. They talk to my Dad like he's an adult, not a child.”
“My mom was just moved from this nightmare. I would not recommend this place for anyone. The care is awful!!! Some of the aides are very rude and no compassion at all. My mom left with bruises all over her arms and not doing any better than she was when she came in.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Emerald Care Center Midwest shows concerning patterns with 50 deficiencies across 12 surveys, including 18 complaint-triggered issues where families filed reports. The most recurring problems involve medication management, fire safety systems, and basic care services. While the facility corrects identified issues, the high volume of complaints and repeat deficiencies in critical areas like medication errors and safety suggest ongoing operational challenges that merit careful consideration.
Apr 10, 2025Routine10
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Jan 30, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 15, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 14, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 19, 2024Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 7, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Federal Penalties
Fine
Apr 19, 2024
$4,017
Ownership & Operations
Who Operates This Facility
Emerald Care Center Midwest
for profit
Chain Affiliation
Emerald Healthcare
14 facilities nationwide
Chain avg rating: 1.5/5 · Rank 4 of 14
Ownership & Management
Owners
Chickiestrong Midwest City LLC
Owner · Organization
Chafetz, Yisroel
Owner
Gamzeh, David
Owner
Glatzer, Akiva
Owner
Walden, Jacob
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
136 reviews from families & visitors
Official Website
Visit emeraldmidwest.com
Medicare data downloads
Original nursing home datasets
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