Embassy of Swanton
Strong Medicare quality ratings; families often praise clean, well-maintained building. Still worth an in-person visit.
based on 44 Google reviews
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What this means for your family
While the facility is praised for its cleanliness and respiratory therapy team, the recurring reports of neglect and slow response times are serious red flags. We strongly recommend visiting during off-hours and speaking directly with current residents' families to verify if the staffing issues mentioned in recent reviews have been addressed.
Google Reviews
Google Reviews
44 reviews on Google“Embassy of Swanton receives highly polarized feedback, with some families praising the attentive staff and clean environment, while others report serious concerns regarding neglect and poor communication. Critical reviews frequently cite issues with call light response times, hygiene, and the safety of residents, particularly those with limited mobility. Prospective families should be aware of the significant divide between positive experiences and reports of systemic care failures.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Attentive nursing and respiratory therapy staff
- Positive, welcoming atmosphere
- Responsive management team
Concerns
- Neglect and slow response to call lights (mentioned by 4 reviewers)
- Poor hygiene and failure to assist with basic needs (mentioned by 3 reviewers)
- Resident safety issues including falls and lack of supervision (mentioned by 3 reviewers)
- Staff rudeness and lack of compassion (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific systems or protocols do you have in place to ensure call lights are answered promptly and resident needs are met in a timely manner?
- 2I noticed some concerns regarding hygiene and daily assistance; could you walk me through how your team coordinates care plans to ensure consistent support for residents' personal needs?
- 3With the facility's focus on respiratory therapy, how do you integrate that specialized care with the overall daily routine and supervision of residents?
- 4How does your leadership team approach communication with families, and what is your process for keeping us updated on changes in care or medical status?
- 5What measures are currently in place to enhance resident safety and supervision, particularly regarding fall prevention and mobility support?
- 6Since I see the management team is active in responding to feedback, how do you use input from families to improve the quality of life and daily activities for residents?
Personalized based on this facility's data
Key Review Excerpts
“The rooms have inconsistent temperatures, and doors are often difficult for residents to open due to malfunctioning parts. Aids frequently ignore call lights, neglect showers, and fail to change diapers, resulting in UTIs.”
“My Dad has been at Embassy of Swanton since December and everytime I come to visit he tells me how good everybody treats him and what a good cook they have Here.”
“Terrible, terrible nursing home facility..the staff has slammed my family member in the head against his bed and my family member has had multiple seizures since then..he is a traumatic brain injury patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring deficiencies, particularly in medication management, fire safety, and infection control, with families filing multiple complaint reports triggering inspections. The same issues repeat across surveys spanning 2021-2024, including medication errors appearing three times and infection control problems occurring three times. While the facility reports correcting deficiencies, the pattern of recurring violations in critical care areas suggests ongoing operational challenges that families should carefully consider.
Jan 6, 2026Complaint3
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 17, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Aug 8, 2024Routine8
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Mar 14, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jun 1, 2023Routine23
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Apr 30, 2021Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Embassy of Swanton
for profit
Chain Affiliation
Embassy Healthcare
35 facilities nationwide
Chain avg rating: 2.5/5 · Rank 6 of 37
Ownership & Management
Owners
Mitchell, Cecil
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit embassyhealthcare.net
Medicare data downloads
Original nursing home datasets
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