Otterbein Monclova
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 36 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (16 vs median 8.0)
- High staff turnover (52%)
- High RN turnover (80%)
Bottom 25% in OH · Critically understaffed (RN) · Above recommended total nurse staffing · Below chain average · $47,171 in fines
What this means for your family
The facility's home-like atmosphere and therapy services are highly regarded, making it a strong candidate for short-term rehab. However, families must be vigilant regarding staff responsiveness; we strongly recommend testing the call light system during your tour and asking how the facility ensures timely aide intervention during off-hours.
Google Reviews
Google Reviews
36 reviews on Google“Otterbein Monclova is frequently praised for its unique 'home-like' model, which features small residential houses with central kitchens and private rooms that many families find comforting. However, the facility faces recurring, serious complaints regarding staff responsiveness, specifically regarding call lights, medication management, and basic hygiene, which have led to negative outcomes for some residents.”
Quality Themes
Tap a score for detailsStrengths
- Home-like, non-institutional environment
- High-quality physical and occupational therapy
- Private rooms and bathrooms
- Engaging activities and community-style dining
Concerns
- Slow or non-existent response to call lights/emergency alerts (mentioned by 4 reviewers)
- Inattentive staff/aides focusing on phones or socializing instead of residents (mentioned by 3 reviewers)
- Poor hygiene and cleanliness in resident rooms (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active community life; could you walk me through a typical day of activities and how you encourage residents to participate in the communal dining experience?
- 2With 16 recent state health citations, what specific steps is the leadership team currently taking to improve oversight and ensure higher standards of care for all residents?
- 3I appreciate that you respond to many online reviews; how do you use that feedback to address concerns regarding the timeliness of staff responses to call lights and emergency alerts?
- 4Given the importance of medication safety, could you explain the specific protocols and double-check systems you have in place to ensure accuracy and prevent errors?
- 5I understand that maintaining a clean environment is vital; what is your daily process for housekeeping in private rooms to ensure they remain hygienic and comfortable?
- 6Since staffing levels are a priority, how does your management team monitor and coach aides to ensure they are fully engaged and attentive to resident needs throughout their shifts?
Personalized based on this facility's data
Key Review Excerpts
“The Monclova location was phenomenal in their care for my MIL during a recent rehab stay. The entire staff was caring, dedicated, and available to help 24/7”
“My dad has been a resident for a while,during my dad’s stay he has had some great caretakers. Sierra Jackson the activities coordinator has been a great addition to his caretakers.”
“They did not answer the call light. That was my biggest concern. There were positive things about the home, but my family was very glad to get me out of there.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 27 complaint-triggered deficiencies across 80 total violations, indicating families have repeatedly filed reports about care issues. The most recurring problems involve medication management, wound care and pressure ulcers, and maintaining safe and clean living conditions. Issues persist across multiple years, with recent complaints in 2025 involving medication errors and wound care, suggesting ongoing quality concerns despite corrections being reported.
Dec 11, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 26, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 27, 2025Routine21
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 27, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Dec 24, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nov 2, 2023Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Nov 2, 2023
$47,171
Ownership & Operations
Who Operates This Facility
Otterbein Monclova
government
Chain Affiliation
Otterbein Seniorlife
19 facilities nationwide
Chain avg rating: 2.8/5 · Rank 15 of 19
Ownership & Management
Owners
Otterbein Neighborhoods, LLC
Owner · Organization
Otterbein Home
Owner (parent company) · Organization
Baker, Steve
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Eric
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Galbut, Robert
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Paritzky, Jonathan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rombro, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Zisek, Todd
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit otterbein.org
Medicare data downloads
Original nursing home datasets
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